I believe the OP was refunded for all money including the original shipping cost. Since the sale was originally cancelled by the buyer then it should be on him to pay to get the guard back.
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BUYER BEWARE: Pickguardian
- Thread starter TommyGunz
- Start date
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I believe the OP was refunded for all money including the original shipping cost. Since the sale was originally cancelled by the buyer then it should be on him to pay to get the guard back.
You don't seem to get the part of the equation where he had something you wanted, and if you had shown a little compassion and understanding, he might have still done it for you. Instead, you escalated and got yourself fired as a client.
it may not be anger. it may be a concern that he gets paid, does the work, ships both p/gs, and then gets the money pulled back from his paypal account by another dispute. in short, a lack of trust.
i'm not taking sides, just putting the emotions aside.
i missed the part about the pre-paid refund for shipping the p/g to the business...
The sale was not cancelled by the buyer. It was cancelled by the seller.
Also, I find it interesting that at first he decided to refund the full the amount, but then later demanded more money for the return of the pg.
If I blindsided somebody like OP did to Tony, I'd expect to be called a GD too. A little patience during these unusual times should be exercised. It's just a Typical Thin Skinned internet reaction to start a hate thread about a Great guy with a proven track record.
Seriously? Buyer Beware? C'mon already. This is just a B/S thread.
Seriously? Buyer Beware? C'mon already. This is just a B/S thread.
Buyer filed a Paypal dispute. At that point the buyer pretty much cancelled the transaction.
A Paypal dispute is equivalent to a refund request.
Except its not:
"Dispute/claim: Buyer contacts the seller directly through PayPal’s Resolution Center site to file a dispute, and the two parties work together to find a solution. If buyer and seller can't agree to a solution, buyer can escalate the dispute to a claim in order to request a refund/reversal where PayPal steps in to determine how the situation should be resolved."
My emphasis in bold. A dispute is not a refund request, that would be a claim which I did not do. After I read that is when I decided to file a dispute because that was what I wanted, to work together to find a solution.
This thread needs to be moved. It doesn't belong in Hardware, Setup and repair. I vote it gets move to the trash.
1. Paypal specifically says try to work it out with the seller prior to opening the claim. It is an alert before you continue. 2. The "solution" you are working out is to get your money back or the product. It puts a lock on the sellers account until it's resolved and once it's closed by either party it cannot be reopened. Because of that the expected result is usually a partial or full refund. If the seller agrees to get you the product their Paypal account will be locked until the product is shipped and the dispute closed. So yeah...it's a refund request essentially. Paypal stepping in only happens if the seller does not respond or refund your money.
IDK, everything I see suggests I was not the one who overreacted:
"Disputes: When buyers file a complaint through PayPal.
If buyers have a problem with a transaction, they can bring it to the seller’s attention by opening a dispute in our Resolution Center. The dispute process is an opportunity to resolve issues before they become escalated to a claim. It’s in a seller’s best interest to work with the customer to resolve the dispute. This is a seller’s chance to use great customer service to solve an issue and help prevent it from growing into something larger."
"Disputes: When buyers file a complaint through PayPal.
If buyers have a problem with a transaction, they can bring it to the seller’s attention by opening a dispute in our Resolution Center. The dispute process is an opportunity to resolve issues before they become escalated to a claim. It’s in a seller’s best interest to work with the customer to resolve the dispute. This is a seller’s chance to use great customer service to solve an issue and help prevent it from growing into something larger."
When you are a seller and a dispute is opened your account is locked and the quickest way to get that resolved is through a refund. Not once prior to opening the dispute did you ask him for a refund or let him know that you would need one if he could not complete it by a certain time. Locking a sellers account is an aggressive move and used when a seller is unresponsive via email or refusing to help you. In this case you did not give the seller a chance via normal communications to make the situation right.
I think we’re done here. Neither side is bathed in glory.
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