There is well known company out here doing some pretty crappy things. I am prob going to get screwed....so a fair warner is needed for others. I thought nothing of the "set-up" by the vender as they are a well known manufacturer of bass cabs here on TB. I assumed if I had an issue, the vendor would take care me of me.....well he kinda did, but refund my $$ he did not. Here is the set-up........the vendors website has no link to order of of his page. The only way to place an order is to call....unless of course you are OK sending your CC info via email. So basically, if want one of his cabs, your'e placing a phone call. Everything up until the point of receiving the item was handled well. Here is where I should have seen it coming. When I called to inquire about a certain 212 cab he sells, he said if I really wanted the cab, he has one ready to go in his shop and would offer me a discount if I wanted the cab. I email back and asked him what the discount was. The cab sells for about $885, he was willing to sell it to me for $700 shipped. I though, GREAT DEAL!! SWEET! So I said great, lets do it. He asked me if I could send the cash via a "friends/family" or "money owed" paypal method to help him avoid the fees. I thought OK, he is giving me a great discount, he does have a good reputation on TB, I though everything should fine.
I get the cab and the cab is damaged. The bottom front RH corner is cracked and delaminated. You can see bare wood where the wood had splintered and delaminated. The same RH side rear corner plastic guard is cracked as well. It looked like the cab had suffered a fall on that bottom RH side. I plugged it in, the cab rattled and vibed all over the place. I am assuming the rattles and vibes were caused by the suspected fall...I am fairly certain the damage on the cab and rattles/vibes are correlated. So I email the vender and state the cab is damaged, am sending it back to him, and would like a refund. His response was he will not refund any $$ since I bought a discounted product. He stated he is shipping an upgraded replacement cab out right away, but refuses to refund any $$. I respond back with I do not a replacement, I only want a refund, I did not buy a discounted model, the discount was offered to me unsolicited. He states his website CLEARLY stated no returns/refunds on custom and discounted models. I searched and searched his website.....no FAQ's, no mention of refund/return policy......if you go to his "custom order's" page, there is a statement saying no refunds/returns on custom and discounted models. The vendor has inconspicuously hidden his return/refund policy on a custom order page. If you were not interested in a custom order and wanted to purchase an "off the shelf" box, you would never see this policy. So basically, the vendor offers you this wonderfull discount, asks you to pay via a non-fee method since your'e getting such a great deal, has some BS return policy you know nothing about since it is so hidden on his website, fails to disclose his return policy, and now you have no recourse to recoup any of your cash if things go sour. If you are ever asked to send non-fee cash to anybody for anything over the internet, DO NOT DO IT. Inquire about there return policy before you send $$. Dont get screwed like me. This happened by a well respected long time speaker maker. It can happen to any one. Here is the email exchange and pics......
I get the cab and the cab is damaged. The bottom front RH corner is cracked and delaminated. You can see bare wood where the wood had splintered and delaminated. The same RH side rear corner plastic guard is cracked as well. It looked like the cab had suffered a fall on that bottom RH side. I plugged it in, the cab rattled and vibed all over the place. I am assuming the rattles and vibes were caused by the suspected fall...I am fairly certain the damage on the cab and rattles/vibes are correlated. So I email the vender and state the cab is damaged, am sending it back to him, and would like a refund. His response was he will not refund any $$ since I bought a discounted product. He stated he is shipping an upgraded replacement cab out right away, but refuses to refund any $$. I respond back with I do not a replacement, I only want a refund, I did not buy a discounted model, the discount was offered to me unsolicited. He states his website CLEARLY stated no returns/refunds on custom and discounted models. I searched and searched his website.....no FAQ's, no mention of refund/return policy......if you go to his "custom order's" page, there is a statement saying no refunds/returns on custom and discounted models. The vendor has inconspicuously hidden his return/refund policy on a custom order page. If you were not interested in a custom order and wanted to purchase an "off the shelf" box, you would never see this policy. So basically, the vendor offers you this wonderfull discount, asks you to pay via a non-fee method since your'e getting such a great deal, has some BS return policy you know nothing about since it is so hidden on his website, fails to disclose his return policy, and now you have no recourse to recoup any of your cash if things go sour. If you are ever asked to send non-fee cash to anybody for anything over the internet, DO NOT DO IT. Inquire about there return policy before you send $$. Dont get screwed like me. This happened by a well respected long time speaker maker. It can happen to any one. Here is the email exchange and pics......
