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Buyers beware!!!!

#41
I was mostly referring to section 4.1 of the paypal agreement:

4.1 Receiving Personal Payments. If you are selling goods or services, you may not ask the buyer to send you a Personal Payment for the purchase. If you do so, PayPal may remove your ability to accept Personal Payments.

Link Removed

I don't know the seller or his cabs etc... but they broke the agreement by asking for you to do this regardless.

Personally I would have taken the more expensive cab and been very happy about it... but that's not the point I suppose...

Just saying...
 
#42
That packing job was pretty sloppy, admittedly. But at the same token it seems like the seller went to lengths to take care of you, even shipped the replacement pretty quick. Maybe it's not what you wanted but it seems like you both may be letting emotions get the best of you.

Of course though, I'm an idiot who doesnt get why someone would ever pay that much for a 212 cab with plastic corners. Now, where my back brace so I can lift my 810?:D
 
#43
From what I have read the transaction was not done thru TB so the rules to Pay Pal fees do not apply.I would be mad if it was damaged myself but it seems like the manufacture did a good job in handling it by quickly sending a replacement.On thing I would like to say you seem to have been in a real hurry to get the cab because of a gig coming up!My feeling is if you wait til the last minute as you did you are asking for trouble if you run into a problem so alot of your problem you asked for yourself.By the way it was fairly easy to figure out who built the cab when it was stated it was a 212PL!
 
#44
i can understand the op being upset. fact is, what he needed was a refund and he was refused. if i take something back to the store, i get a refund or an exchange. i think it's great that he was offered a upgrade, but the vendor sent it even though he was clear that was not his wish.

seems to me, the vendor could have saved the stress and avoided a lot of nonsense just by sending a refund, regardless of what his normal policy is.

maybe i'm not in the majority, maybe i'm wrong, just my opinion.
 
#47
Chachie said:
Vendor is great, and went the extra mile by handling everything promptly.
Just another case of entitlement.

**** happens.
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It sounds like there is more going on here than we are being told. The OP bought a cabinet, it arrived broken and he was sent a replacement. Other than buyers remorse, I don't see why anyone would have a problem with this. As far as the paypal issue, if the OP wanted protection, he shouldn't have lied about the type of transaction.

:rollno:
 
#49
If the cabinet was damaged during shipping the outer box should also show damage.

It would have been best business practice for the vendor to make return policy more visible on the website or at least make sure it got discussed on the phone. I don't think that rises to the level of "trickery, deceit or fraud".

If you can still file a claim for a fee-free payment then it sounds like fee-free is not something the vendor could or would try to hide behind.

Some businesses operate on small margins; your $700 might have already been spent on materials for future production, or his mortgage, or whatever.

I will smile and take an $1100 cabinet for $700 all day long. Send me a dozen.

Sounds like the vendor went the extra mile to satisfy a customer and you got mad and shot yourself in the foot.

I made a similar mistake and purchased gear from a (not-named) company without paying attention to their return policy - which was stated on the receipt - I think their return policy is overly restrictive, especially to out-of-towners. I was mad but kept the conversation professional and did not trash-mouth them in public. They have every right to have a return policy that doesn't meet this customer's needs. And even at that the owner offered me a nice store credit for goodwill. The return policy will stop me from shopping there again for anything I can get somewhere else but I don't fault them for their business choices even if I disagree with them.

It is hard to stay cool when the adrenaline is going. I can sympathize.
 
#51
The whole situation is a little weird to me because in the UK, consumer legislation stipulates that the buyer would be entitled to a full refund as the product was "not of merchantable quality" (damaged during shipping), regardless of payment method. It seems that does not apply over there - that being the case, it does sound like the seller went out of his way to try to make this right with the speedy replacement.

Please keep the discussion respectful, folks.
 
#53
mattbass6945 said:
i can understand the op being upset. fact is, what he needed was a refund and he was refused. if i take something back to the store, i get a refund or an exchange. i think it's great that he was offered a upgrade, but the vendor sent it even though he was clear that was not his wish.

seems to me, the vendor could have saved the stress and avoided a lot of nonsense just by sending a refund, regardless of what his normal policy is.

maybe i'm not in the majority, maybe i'm wrong, just my opinion.
Click to expand...

I agree with you here. I don't like the idea of a company giving me a replacement without asking me first. It's a nice gesture, but you end getting stuck with two pieces of gear you don't want......

Something is still fishy when the builder tried out the cab and said it was working 100%. I don't trust this builder.
 
#54
Everyone knows who has a PayPal account if you send a non fee payment you are exposed to issues you just know it. Your protection is gone so crying about that is silly. Cab builder did him a solid sending an upgraded enclosure but I do feel like once he gave the OP a discount it allowed him every step of the way to dictate to the buyer what was going to happen and the OP I don’t think placed the original order wanting a floor model, whatever so from the start the builder had his own agenda in my opinion.

Biggest issue I see is that packing job! I have bought over TB and eBay and sold cabs myself. The corners must be protected with HEAVY DUTY foam or massive shaped cardboard corners. They always drop big boxes with no handles. I’m sorry that’s for me why I pick cabs up or have them shipped to a FedEx place or UPS depot so if it’s fooked and to me it’s the shippers fault because 2-3 layers of corrugation without heavy protection the corners is just plain sloppy packing practice and that’s why I keep the “boutique” to my basses not my amps or cabs. Heck I dropped one of my Mesa cabs off a 3 foot stage and it’s scratched but still kicking. The builder/packer should be embarrassed of his packing practices. Just M2C
 
#57
lfmn16 said:
It sounds like there is more going on here than we are being told. The OP bought a cabinet, it arrived broken and he was sent a replacement. Other than buyers remorse, I don't see why anyone would have a problem with this. As far as the paypal issue, if the OP wanted protection, he shouldn't have lied about the type of transaction.

:rollno:
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I havent lied about anything. Don't know what youre implying? I never lied to PayPal about the transaction.
 
#59
I think it also states in Pay Pal that if you Pay by a non fee you are taking a chance that you may not be able to dispute any problems you may have with the Item.So the Buyer is just as guilty for agreeing to pay under thoughs terms as the seller?Read 13.3 under the Pay pal terms.
tidnab said:
Like I said... that's the paypal agreement... lol not the tb agreement

Link Removed

section 4.1... pretty clear... this is the last time I'm going to say it... seller's shouldn't do it... ever ... and if they do, they'll lose those privelages... according to PAYPAL's policy :D
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