Dont buy from these guys

Next time check before you buy.
http://www.resellerratings.com/store/AudioLines

They don't look too bad - but keep in mind that half the ratings are usually by someone at the store being rated.

 

You don't like the way you were treated, therefore it's okay to steal?

 

If you went to a restaurant and found a big greasy hair in your meal, would you expect to pay for it? Furthermore, wouldn't you expect a new meal and the check comped?

 

I wouldn't expect to literally eat the hardware. That's the difference.

The Line 6 is a durable good. The meal is perishable. There's a huge difference. You can't return the food simply because they don't want your vomit, and no one will eat off the plate after you're done with it (it's always true, especially if you're a dirty, hairy musician-type).

I never expect to be comped for a meal ever. That's just cheap and classless. If I didn't eat it because of the hair, I wouldn't expect to pay for it. If I ate the meal with the hair or a new meal, I would expect to pay for it. They provided a service, and I should pay for it. It would be nice if they comped it, and it's probably better for their business if they did since I'd surely return, but not at all necessary.

 

I've found that the best thing you can do, as soon as you feel a merchant isn't living up to your expectations, is to not do business with them. You let it go for a pretty long time without canceling and now the item is on its way, deal is done. They aren't going to willingly refund your credit card and let you keep the product because they didn't provide good enough customer service, and for you to expect them to do so is pretty naive.

 

Both things are products. And did you just call me cheap and classless?

 

That's crap dude. Grow up.

You either walk away from the transaction or you don't. You don't take stuff without paying because someone hurt your feelings.

 

+10 Sometime you have to ask why are their prices so good??? Because they don't actually stock anything they when you order then they order and have shipped to you. That's how they can charge less because their money isn't tied up with products sitting on a shelf.

When I want something fast I go to a local music store. Also over time I get great services and deals from local dealer as they see me come back.

 

That seems reasonable. Call them up and say you specifically asked if the item was in stock because you needed it by a certain time. They gave you the incorrect answer, and now its been delayed. Asking for a shipping refund is fair, especially if you paid for upgraded shipping.

 

Well, no really. I intended it only if someone expects to eat a free meal simply because someone else made a minor mistake. Accepting a free meal is different, but expecting it is fairly cheap and low in my book.

 

Hi. My name is Eric Dahl, I am the marketing director for audiolines.com. I came across this thread while googleing my company.

I am very sorry to hear about the poor service you experienced in January. I do not want to offer excuses or explanations about a situation from 8 months ago, but would simply like to extend an apology and a token of good will.

I have created a non expiring coupon code - 'talkbass' - that will take 10% off NEW items.

Audiolines.com has been a brick and mortar pro-audio retailer for over 13 years. 4 years ago, we moved from our 1000 sq/ft store to a 25,000 warehouse (see it in the youtube link below). A year ago (September), we were taken over by new management and adopted a new computer inventory system on January 1, 2009.



We also, have the largest warehouse in Chicagoland - infact our distribution company, audiodistibuting.com is the source of most of the midwest's local shops inventory.

The fact that we eliminate the middle man by being our own distributor is why prices are very low.

I hope that we can earn this forums trust again.

Please feel free to email me directly - [email protected] - if you have any questions or concerns.

 

Hm, that's about what you offered me off of list when you pulled a bait and switch on a "discounted" amp I ordered from you a few years back.Of course it didn't cover the difference, and you weren't interested in doing the right thing which was to HONOR THE PRICE on the item I ORDERED that was allegedly "in stock" - which is why I filed a complaint with the BBB.

I suspected I wasn't the only person who had problems dealing with your company.

Remember: A happy customer tells another person. An Unhappy customer posts about you on the Internet.

 

Then who is the jerk? Either get your money and return the product, or keep the product and chalk the transaction up to experience. (We don't know what happened in this transaction, since after having his rant the OP seems to have gone missing.)

Stuff happens, even at good companies. What makes them or breaks them in my mind is what the company does when the exception occurs. In this case, the company merely had an inventory error, arranged to get the OP his stuff, and cheated no one of anything. That the OP didn't get the instant gratification he was looking for is unfortunate, but nothing more.

 

of course you would not to pay for it,since it was unusable,but expect a free meal.....no,thats something that is done out of courtesy and respect for a valued customer.........unfortunately over time people got the idea in their head that every time things don't go as they think they should that they are somehow entitled to cash in.....

 

[FONT=Verdana, Arial, Helvetica, sans-serif]And anther thing. I don't tip because society says I have to. All right, if someone deserves a tip, if they really put forth an effort, I'll give them something, a little something extra. But this tipping automatically, it's for the birds. As far as I'm concerned, they're just doing their job. [/FONT]

 

So you know, working at a restaurant, not getting 15% tip (or 18% depending on state) is bad for the employee, since we have to claim 18% on taxes regardless if that's what we averaged throughout the year or not. So then jerks come along and don't tip, and I lose money. On another note, once you reach a certain amount of tips on a paycheck, the company can withold minimum wage. So a $9/hr job now becomes a $3/hr plus tips. So again, if someone doesn't tip the 15 or 18% then I am not able to support myself in a job where I should be able to. When people say that it's courtesy to tip 18% well guess what: That's 18% minus the 15% required to be claimed on taxes.