Dont buy from these guys

[hbarcat]

If you went to a restaurant and found a big greasy hair in your meal, would you expect to pay for it? Furthermore, wouldn't you expect a new meal and the check comped?

If I found a hair in my soup or on my steak I would just have them bring me new soup or a new steak. I wouldn't expect a whole new meal and I wouldn't expect to eat for free. It takes a lot more than just a hair in my food to make me walk out of the restaurant in disgust.

Similarly, if I ordered an item from a store and it was unreasonably delayed, when the store said they had it in stock and would be shipping it immediately, I would expect them to waive the shipping cost. That's perfectly reasonable.

I'm amazed at the sense of entitlement that some have to free stuff (not pointing anyone out in particular - just saying I see a lot of it) by expecting companies to give away their store to satisfy the customer when not everything goes exactly the way they want.

 

[carl h.]

So you know, working at a restaurant, not getting 15% tip (or 18% depending on state) is bad for the employee, since we have to claim 18% on taxes regardless if that's what we averaged throughout the year or not. So then jerks come along and don't tip, and I lose money. On another note, once you reach a certain amount of tips on a paycheck, the company can withold minimum wage. So a $9/hr job now becomes a $3/hr plus tips. So again, if someone doesn't tip the 15 or 18% then I am not able to support myself in a job where I should be able to. When people say that it's courtesy to tip 18% well guess what: That's 18% minus the 15% required to be claimed on taxes.

Why would anybody stay at that kind of a job?

 

[scottice]

Why would anybody stay at that kind of a job?

Because it's a JOB. Not many of them around lately. Please tip your waiter/waitress... the majority of them depend upon your tip to pay their bills. Don't be a dick.

Back on topic... has anyone ordered from this company recently? I think it's cool that the marketing director posts here and lists his direct email.

 

[makaky]

They lied to him and he lost a good 2-3 hours of his time just making phone calls. How much an hour is your time worth ???

Keep the toy or send them an invoice for the time you wasted.

We as consumers get shafted all the time, people need to wake up and give some back

 

[testing1two]

They lied to him and he lost a good 2-3 hours of his time just making phone calls. How much an hour is your time worth ???

Keep the toy or send them an invoice for the time you wasted.

We as consumers get shafted all the time, people need to wake up and give some back

While I understand your frustration, it's important to understand that no company bases its business/risk model on the monetary value of its customers time (let's not even get into the argument about the value of your time versus the value of my time). A business can choose to operate efficiently for its own profitability and it can certainly be respectful of your time as a consumer, that's good business practice. But don't for a minute think that any company is going to assume liability for your time. Doing so would raise the price of products immeasurably. I would be a millionaire just from the DMV and the phone company alone!

Businesses can make mistakes and may even operate unethically. It never gives us permission to steal. As informed consumers, we simply take our business elsewhere whenever that's possible. Or we put up with the inconvenience for the cost savings.