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Dumb question of the day.

Why do I have to pull the TRS cable slightly out of the input of my headphone amplifier for it to work properly ? It seems that the cable ends don't line up properly with the prongs of the input. I got rid of one small 4 ch headphone and because of this, but my new one does the same thing (Samson 4 ch $50) What am I doing wrong here.