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eBay Issues: Buyer wants $450 for fret level

Ebay seems to always side with the buyers. I had a similar run-in with a Douche bag who bought a bass head off me. He swore up and down that is wasn't working right, so I had to go through the whole rigamarole of getting him to send it back.

As I expected wasn't a thing wrong with it... and I sold it the next day on CL to a non-douchebag for a 0% fee.

I am 100% through with selling anything worth more than $40 on Ebay, the fees are too high for the value they add.
You would have to sell something for 15% more than you wanted just to turn a 2% profit... So if you need to get $600 out of bass you need minimum $659 sale price to jsut pay your Ebay and Paypal fees.
Also- on my last bass sale, it miscalculated the shipping by $18 which I ate! (When I checked with Paypal they told me this is a known issue with Ebay shipping)
 
So if you need to get $600 out of bass you need minimum $659 sale price to jsut pay your Ebay and Paypal fees.

You haven't been keeping up with the rise in eBay fees. You need to sell it for $690 to get $600 after the fees.

And they also charge eBay and PayPal fees on the shipping charge!!
 
I sold a Warwick bass on ebay last month for $999.

Ebay fee -$92.50
Paypal fee -$29.28

So you have to charge about 13% more just to break even...

Plus the fact that they are now also taking a fee out of the shipping cost paid by buyers completely blows my mind... So now we have to overcharge for shipping too :(
 
The bass was listed as having no truss rod, as to be clear to potential buyers.

This completely changes the situation.


So this bass has a graphite neck? It's highly possible that it could take $450 to fix this problem. Take the bass back, have it fixed and sell it, or sell it clearly marked as "needing repair".


Is this one of the Cutlass basses recently sold on ebay? The green one??
 
This completely changes the situation.


So this bass has a graphite neck? It's highly possible that it could take $450 to fix this problem. Take the bass back, have it fixed and sell it, or sell it clearly marked as "needing repair".


Is this one of the Cutlass basses recently sold on ebay? The green one??

I also had Modulus fix a neck/fretboard and a complete refret on a non-Trussrod Quantum fairly recently and it still was less than $450.

I would personally take it back, assesss the issue if there even is one and resell it.
 
Re. ebay - you can give the buyer the money he wants, or you can take the bass back. There are no other options. ebay does side with the buyer 95% of the time (for good reason). If you refuse the return and enter into a dispute with the buyer, ebay will almost certainly force you to refund the money, and you'll get negative feedback for your trouble.
 
Sold a bass and 10 days after the buyer has had the bass in possession he says that theres fret buzz on all strings below the 12th fret.

He says that rather than wanting to return it because he likes the bass so much he would like me to pay 450 bucks, which a guitar repair shop quoted him to level frets, etc.

I may be crazy but that seems like an insane price for fret work, (edit) without a truss rod or not. I have video proof of the basses playability as well as my word that it played fine and had no out of the ordinary fret buzz or any other problems prior to shipping

How do I go about this?

Your decision of course, but I can tell you what I would do (and have done).

If you know the bass had no issues when you shipped it, then tell the buyer to return it for a full refund (minus return shipping cost). You need to separate yourself from this buyer. (and put him on your 'blocked bidder' list)

Just eat the original shipping and call it a day. Why offer to pay for fret work if you know the frets are good? Fret leveling will likely cost more than the shipping cost you'll have lost, anyway. Relist and wait for a better buyer.

Curious, how many feedbacks does your buyer have?
 
Your decision of course, but I can tell you what I would do (and have done).

If you know the bass had no issues when you shipped it, then tell the buyer to return it for a full refund (minus return shipping cost). You need to separate yourself from this buyer. (and put him on your 'blocked bidder' list)

Just eat the original shipping and call it a day. Why offer to pay for fret work if you know the frets are good? Fret leveling will likely cost more than the shipping cost you'll have lost, anyway. Relist and wait for a better buyer.

Curious, how many feedbacks does your buyer have?

I agree, take the return and offer no other option. That is the only thing you're obligated to do as part of the ebay return policy if you do not want to dispute the claim. Let's see what he does when he has to return it.
 
Buyer friendly is right. eBay is the biggest rip-off for sellers selling guitars etc... I just paid 10% ON TOP of Paypal's 3.5% (which eBay own also, correct?)
So to sell anything worthy of ebay, you have to bump up the price 13.5% just to break even. If you're selling a $1k bass, ebay takes it's 13.5% then you're barely over $850 in pocket, not including shipping.
I've made my LAST eBay sale. Buyer only now.

Tell that guy from eBay to eat it. Take the bass back or give him $90. Good Luck.
 
I sold an Aphex Para EQ on ebay a couple of years ago. I knew there was nothing wrong with it. Buyer emails me and says that "even though it was packed very well, it does not work and he wants to take it to his tech to checked out/repaired" I told him to send it back to me and I would check it out. If it was not working I would send him another one (I had two) or refund his money. If I found it to be working properly, then his options were a refund (minus shipping) or he would pay to have me ship it back to him.

I never heard from him again.

Tell the guy to send your bass back.