It could be a variety of things. One of which could be a poor soldier joint on the preamp dropping resisters. If you're comfortable with opening up an amp you can simply take a look inside for signs of heat. While you're in there make sure all the connectors are seated properly. That's all you can do without having a better understanding of electronics and some tools to troubleshoot the issue.
I have an engineer friend that said it would be no problem to do the 1st repair. I'll do what you suggested.

