Eden WT800C amp woes!! Anyone else having Problems?

[bassthumpa]

Didn't mean to imply that it should be done in secret. My bad.

 

[Vic]

Didn't mean to imply that it should be done in secret. My bad.

Well, FWIW, I didn't get that from your comments, but I do think it's good just to make sure. Personally, I think your gist of documenting everything as best as possible is a great idea.

 

[svtb15]

Oh, and by the way, if you record a conversation with someone without making them aware, you can expect to get in trouble. If you let someone know you're recording their conversation, you can expect them not to say much. Either way, it doesn't do you much good in a legal proceeding. These are the kinds of things I'm referring to when I say SOME people here are just "mouthing off."

SVTB15 - Hang in there, and please report back here enough to let everyone know how it all pans out in the end. Good luck in getting this resolved!!!!

Thanks.. we are working at it. Lane has been very forth coming after our emails back and forth. Sean The regional rep has been outstanding.. but still it is not settled.. but a work in progress... i wil report back at the end.

But FYI.. in the state of Texas you can record a conversation between two or more parties if you want.. without telling the other party.. only one party needs to know that the coversation is being recorded and that person can be the person doing the recording... gotta love that.. and it includes recording telephone too.

 

[Munjibunga]

Thanks.. we are working at it. Lane has been very forth coming after our emails back and forth. Sean The regional rep has been outstanding.. but still it is not settled.. but a work in progress... i wil report back at the end.

But FYI.. in the state of Texas you can record a conversation between two or more parties if you want.. without telling the other party.. only one party needs to know that the coversation is being recorded and that person can be the person doing the recording... gotta love that.. and it includes recording telephone too.

Better check your federal law on that, especially if the conversation takes place across state lines.

 

[Embryodead]

Better check your federal law on that, especially if the conversation takes place across state lines.

Tell that to zee president!

 

[svtb15]

Better check your federal law on that, especially if the conversation takes place across state lines.

I f i remeber correctly it is even OK over statelines. I was told by a lawyer friend that does corporate law and criminal defence years ago...
Some states have things in place i suppose.. but texas has its own rules.. and it was ok on telephone calls... only one person needs to be aware of the recording and that person can be you.. at least in this state...

If homeland security can do it we can too.. right.:scowl:

 

[rockstarbassist]

I f i remeber correctly it is even OK over statelines. I was told by a lawyer friend that does corporate law and criminal defence years ago...
Some states have things in place i suppose.. but texas has its own rules.. and it was ok on telephone calls... only one person needs to be aware of the recording and that person can be you.. at least in this state...

If homeland security can do it we can too.. right.:scowl:

Or just notify them. If they for some reason back out b/c of this reason, ask what do they have to hide?
That's what would worry me the most.

Case law supports tax cases getting thrown out b/c the "Service" at times won't have meetings if you notify them properly you're going to record convos. Nice!

 

[svtb15]

Or just notify them. If they for some reason back out b/c of this reason, ask what do they have to hide?
That's what would worry me the most.

Case law supports tax cases getting thrown out b/c the "Service" at times won't have meetings if you notify them properly you're going to record convos. Nice!

thats a good thing to know.. ya never know when you may need to go to the mat with those guys.

 

[atrapp]

any news on this?

 

[svtb15]

The Regional rep met with me last weak.. He was trying to be helpfull.. I showed him what the amp was doing and he almost could not belive that they let it out like that... 2 times out on repair from day one and it still is messed up...
I met him at my dealer.. the funny thning was that they were demoing another eden amp the new 260 lightweight thing and they could not get the amp to work at first.. when they did it o go it just screached.. right in front of the rep... so he did not want to send it back for a 3rd repair job.. me neither. i told him i wanted my money back.. but me being in a good mood that day , i allowed him to smoozzz me.... so they sent it back on return...DOA.. and they are getting me a new amp....
that was a week ago.. i was supposed to have heard from them yesterday as to when the amp will ship... no word yet..
Like i said if i did not like the sound of the amp i would not put up with this $***...
but more and more people are telling me to try the Genz Benz... that may be what i need to do if this is not ironed out real soon.. but the Genz is defeating my reason for he eden.. that is somewhat lighter amp in a 2 rack space rack.. its only 26 pounds.. i alrady have hi powers rigs i wanted something portable without going to those EA amps that i just dont dig.. or Markbass.. I hate those things... IMO..

after all i bought it in November... its february and i still dont have a working amp... i am not one to bash a company but it is getting time to either **** or get of the pot as they say... can i write that here???

 

[Marley's Ghost]

I think this is exactly why GC is pushing Markbass. They are in the middle of the quality control issues with Eden, and high rate of returns, and it affects their bottom line. Personally, I a/b'd Markbass and Eden and preferred the MB, and not just because of weight.

 

[rockstarbassist]

snip

Sorry they're still trying to hose you man... It's hard to replace a certain niche in your personal tastes and it's hard to let go even through all this. But hopefully you'll get it sorted out!

 

[Halftooth]

Sorry they're still trying to hose you man... It's hard to replace a certain niche in your personal tastes and it's hard to let go even through all this. But hopefully you'll get it sorted out!

You know, it looks like the individuals are trying to do their jobs, it's just the coorporate channels are choking up the process. And you wonder why people think so lowly of the coorporate buyouts...

 

[BigMikeW]

that was a week ago.. i was supposed to have heard from them yesterday as to when the amp will ship... no word yet..

Why is this not surprising. This was the straw that broke the camels back with me. When I talked to Lane about all this (regarding my problems with them too) I got a lot of coddling and him feeling bad about it all. The was a Friday. He said he would call me by Monday afternoon about your amp and one for me. Never happened. By the following Friday, still nothing.

By chance I was set up with Genz Benz to try the GBE1200 the Wednesday of that same week. It sounded killer. Just amazing. When I didn't hear anything back from Lane I emailed him and said that I had thought about it and felt it was time for me to move on from my relationship with Eden.

During the same time, Roger Hart at Genz Benz returned or answer several phone calls from me, followed up the next day about a guitar amp of theirs and whether they had one at a backline company out here (not his job but offered to check on it for me anyway). Just really went out of his way.

Kirk, the GBE750 is plenty for your fly in gigs and it is only 33lbs. Get a 1200 for in town and when you are having your rig transported and the 750 for the times you fly in.

I am probably going to get a second 1200 as a back up, MAYBE a 750 for the reasons you are and aN EO Pack3.5 just for small stuff around town when I don't need more than a few hundred watts.

You know, it looks like the individuals are trying to do their jobs, it's just the coorporate channels are choking up the process. And you wonder why people think so lowly of the coorporate buyouts...

Hey man, I would love to say that your analysis is true but for Eden it just simply is not. It has nothing to do with corporate. Here's a bunch of insider stuff they told me.

Regarding customer service. Lane told me that they have serious problems in the customer service department and have been bringing in trainers and customer service experts to get these guys to do it right and well. Still not happening apparently.

They only have a couple quailfied techs working on gear there. Either they can't hire people of the people they have aren't very good. But with only one really good tech they are very backed up.

Regarding the 1205. They had initally said (when they were hyping this new head) that it was the most tested head they have ever released. When I talked to Lane he told me they didn't test it much because corporate wanted it out. I know this for a fact. When David sold to US Music Corp. part of his deal was that he was still incharge of product development, build and RELEASE. This was told to me by several people at US Music Corp. when I first signed on with them (about a year after the buy out).

Also, Lane said David purposely had the gain set that low. But now they are in the third GAIN STAGE MOD. I think they just really screwed that head up. Someone at US Music Corp told me (backin October) that there were so many 1205's coming back it was amazing.

So, it is not corporate that is the problem and it isn't the move either. These problems started a good year before the move and have just gotten worse and worse. Too bad because I liked Eden A LOT. But I can't wait 2 - 3 months for an amp repair. And the customer service,lies and promises broken are just too much.

Anyway, on to bigger and better things. The Genz is everything I could ask for. All Eden's problems aside, the GBE1200 destroys every Eden heads I have played. I wish I had known about them sooner!

 

[svtb15]

+1 Mike.
Did you get a chance to use your GBE1200 yet.. Ona gig that is.. All i get are great reports that second what you have to say about it...
Yeah .. i got the royal screwing from eden.. staill waiting.. and waiting.. all the while the store does not wan to give me back my money...
I filed a BBB report.. all the good that will do.. but it is my duty

 

[BigMikeW]

+1 Mike.
Did you get a chance to use your GBE1200 yet.. Ona gig that is.. All i get are great reports that second what you have to say about it...
Yeah .. i got the royal screwing from eden.. staill waiting.. and waiting.. all the while the store does not wan to give me back my money...
I filed a BBB report.. all the good that will do.. but it is my duty

No, I am tied up in the studio BIG TIME for the next month. I know you know this, but after years of playing you can usually tell if an amp will work in a mix or not. I don't dial in tones that sound good for home (smiley faced eq). I dial in tones that I know will work live. A slight boost at 80hz, a little more at 200, a touch at 500, back off a tad at 1.25k and 4k. Golden. Roll a bit off on the VTC, roll pan knob just a little more towards the P pickup. Fat, thick and punchy. DONE! If I need a little more bottom then I pull in a little 40hz from the Sadowsky pre. Venue is boomy, VTC up full, Sadowsky 40hz all the way down and roll back the 80hz on the head. Simple.

Regarding Eden. They are a total mess at this point. I can't personally see them ever gaining my confidence back after all this. However, the store isn't off the hook bro. They got a bad head and sold it to you. I don't care about timeframe it was a lemon from day one (and they know this) which means they need to refund your money. They will get another head in so they won't be out a thing.

You may not want to do this but I would tell the store owner (nicely) that you want your money back. If they don't give it to you then tell them (nicely) that you intend to file suit against them. Eden is BIG TIME at fault here. BUT the dealer also has a responsibilty to you. They are the Point Of Sale. They need to refund your money.

 

[KJung]

Shame about the Eden stuff.

Mike... as you know, I have been impressed with the GB products that I have played also. I think part of what you are hearing is the massive three space, lead sled power transformer, etc.

While I am not a fan of the DB750 (too wide in the low end, and rather muffled sounding to my ear), the Carvin B1500 and Glock Heart Rock are similarly impressive. They provide a total different low end and punch/presence than even very high wattage two space heads like the WT800, etc. I don't know the EE reason... but there must be some advantage to that huge transformer (of course, there is a 20 pound incremental weight cost also). My Glock HR is probably similar to your GBE1200 in that way... just a whole different 'knock a wall down/punch you in the chest' thing that seems to be much more than just the high wattage.

That being said, even though I love my Heart Rock, the price/value of the CarvinB1500 and GBE1200 is pretty amazing to me.

 

[BigMikeW]

Shame about the Eden stuff.

Mike... as you know, I have been impressed with the GB products that I have played also. I think part of what you are hearing is the massive three space, lead sled power transformer, etc.

While I am not a fan of the DB750 (too wide in the low end, and rather muffled sounding to my ear), the Carvin B1500 and Glock Heart Rock are similarly impressive. They provide a total different low end and punch/presence than even very high wattage two space heads like the WT800, etc. I don't know the EE reason... but there must be some advantage to that huge transformer (of course, there is a 20 pound incremental weight cost also). My Glock HR is probably similar to your GBE1200 in that way... just a whole different 'knock a wall down/punch you in the chest' thing that seems to be much more than just the high wattage.

That being said, even though I love my Heart Rock, the price/value of the CarvinB1500 and GBE1200 is pretty amazing to me.

I believe the "lead sled" amps are part of it. I didn't like the DB750 either for the same reasons you stated (loose and wooly to me). The GBE1200 is warm, punchy, incredible quick and will knock you througha wall at higher volumes.

I play a B1500 yesterday in Hollywood. It was very loud but to me the tone was lacking that tube warmth. It was tight and punchy but not warm enough for me. This is where the GBE1200 beats it for sure.

The GBE is just as loud but oh man does the tube channel kick ass. The fet channel does the clean thing a little better than the Carvin too IMO.

I am still SHOCKED at the price of these heads. They should be a little higher given what you are getting. Anyone looking at a DB750 should really try the GBE1200 out. IT has the warmth but not the wool. Plus it is by far more tonally flexible. AND... about $800 cheaper. Maybe more if you work a good deal.

The ONLY THING I can gripe about is I wish it had a rear input so I can go straight out of the wireless and into the head without wrapping a cable around the from. That isn't even a big deal but that is the only thing I can find wrong with this head.

As far as backlie companies go, Eden better watch out. They have been on e of the top go to companies for backlines for years. I think this is changing and I wouldn't be surprised that it had to do with repairs and customer service. GB is picking up more backline companies and I bet in the next 2 - 3 years they willhave a large footprint across the America with backline companies! That will nice because I know what I will get at a show then too!

 

[KJung]

I believe the "lead sled" amps are part of it. I didn't like the DB750 either for the same reasons you stated (loose and wooly to me). The GBE1200 is warm, punchy, incredible quick and will knock you througha wall at higher volumes.

I play a B1500 yesterday in Hollywood. It was very loud but to me the tone was lacking that tube warmth. It was tight and punchy but not warm enough for me. This is where the GBE1200 beats it for sure.

The GBE is just as loud but oh man does the tube channel kick ass. The fet channel does the clean thing a little better than the Carvin too IMO.

I am still SHOCKED at the price of these heads. They should be a little higher given what you are getting. Anyone looking at a DB750 should really try the GBE1200 out. IT has the warmth but not the wool. Plus it is by far more tonally flexible. AND... about $800 cheaper. Maybe more if you work a good deal.

The ONLY THING I can gripe about is I wish it had a rear input so I can go straight out of the wireless and into the head without wrapping a cable around the from. That isn't even a big deal but that is the only thing I can find wrong with this head.

As far as backlie companies go, Eden better watch out. They have been on e of the top go to companies for backlines for years. I think this is changing and I wouldn't be surprised that it had to do with repairs and customer service. GB is picking up more backline companies and I bet in the next 2 - 3 years they willhave a large footprint across the America with backline companies! That will nice because I know what I will get at a show then too!

+1 to the above. I would assume the Heart Rock is right between the two.. a strange combination of tight but warm in the low end, but crystal clear and hi fi up top...

The new GBE stuff just has too many knobs for me ... but I bet they sound GREAT.

K

 

[svtb15]

KJung.. Man I have a Carvin B1500 and it sounds freaking great for what it is.. Im not selling it short by saying that though.. It is a solid amp... that and my SVT2s are my big guns. the carvin is way louder and gooier sounding.... the carvin clean in youface rock tone..
The eden i was hoping for a lighter 25 lb amp to throw in the car and go.. but im afaraid of throwing it.. it might brake...
Mike W.. I hear what you are saying about sound.. I think you and I may be in the same ballpark as far as tone goes for live gigs.

I did a church gig today.. never did one before..All Inears with Avion system to set up individual mixes.. great!
Ran the sadowsky into the DI....all done.. real simple. but had to back off the VTC 1/2 since the top was a little much going DI and in the ears.... If I do another I will bring the Pod xtpro with Tommixxes settings....
Bass , cable, Pod,... love that for setup and load out...set up and sounchecked in under 2 minutes....breakdown in 90 seconds and out the door...checks in the mail.. weeeeeeooooooo..

MikeW i think you said the BDE750 is pretty loud.. ???? that would be great for my flying dates that i do... lets see if eden can lift a finger to let me know what is up with the amp this week...like they said was going to happen last week...

Shame about the Eden stuff.

Mike... as you know, I have been impressed with the GB products that I have played also. I think part of what you are hearing is the massive three space, lead sled power transformer, etc.

While I am not a fan of the DB750 (too wide in the low end, and rather muffled sounding to my ear), the Carvin B1500 and Glock Heart Rock are similarly impressive. They provide a total different low end and punch/presence than even very high wattage two space heads like the WT800, etc. I don't know the EE reason... but there must be some advantage to that huge transformer (of course, there is a 20 pound incremental weight cost also). My Glock HR is probably similar to your GBE1200 in that way... just a whole different 'knock a wall down/punch you in the chest' thing that seems to be much more than just the high wattage.

That being said, even though I love my Heart Rock, the price/value of the CarvinB1500 and GBE1200 is pretty amazing to me.