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Eden WT800C amp woes!! Anyone else having Problems?

Now that is Incredible Customer Relations.. hasbeen did you go to that sadowsky customer service class i was joking about? hahha.
You will never see the OTHER amp guys making an offer so genuine..


:D Nah....we're pretty proud of our CS record though. We've actually overnighted gear to players that have had their stuff stolen. It is actually kind of fun to see if you can outdo your last attempt at CS.

by the way- congrats on getting your situation worked out....with the amp and all. And best of luck with your TFunk. Nice amps and Dave is a great guy.
 
Does Genz Benz have a Boston dealer?

I'll have to check into their stuff. I love small companys that really stand by their products.

we have dealers in "the area"....please visit our site....Invalid Link Removed

There is a dealer locator there. If you have trouble finding a dealer and/or finding one that stocks what you want to try out, just get in touch with me and I can help. If you are seriously shopping at the time I can even have a loaner sent out.
 
we have dealers in "the area"....please visit our site....Invalid Link Removed

There is a dealer locator there. If you have trouble finding a dealer and/or finding one that stocks what you want to try out, just get in touch with me and I can help. If you are seriously shopping at the time I can even have a loaner sent out.

Thanks. I looked at the locator. Nothing in the immediate area. I'll keep my eyes and ears out though.

Truthfully, I don't need much in an amp. Your amps have a lot of options that I just don't need. With that said, I do look forward to the opportunity to try them out.
 
Thanks. I looked at the locator. Nothing in the immediate area. I'll keep my eyes and ears out though.

Truthfully, I don't need much in an amp. Your amps have a lot of options that I just don't need. With that said, I do look forward to the opportunity to try them out.

I apologize......our "distribution" isn't as widespread as some larger brands and I appreciate you wanting to check out our gear. As things get better in the Boston metro area, I'll PM you to let you know.

Thanks again for your interest.
 
I did it today.. I went to my dealer.. And got my money back for the "out on perpetual repair wt800c". Finally after 3 months of repairs and two RAs.
The funny thing is after the "2 weeks" thing that i kept getting told month after month by eden, when i got to the dealer they said a new wt800C was just overnighted to them...

Even funnier is that the same problem that i had with mine that went out on repair time after time is happening on this brand new unit that they just recieved..and that is when you pull the MUTE , it goes into occilation and static noise when the gain input is over 3 o'clock..
The bass guy just rolled his eyes... It is really sad.. My Credit card is not yet showing the credit posting to it when i just checked, so i will keep my eye on it.. but as of today I was refunded...this should be the end of my eden dilema.

'Bout time!

The sad thing is that as much as Eden spends on advertising in BP Magazine, they could have spent the cost of a new amp (their cost) and saved all of the sales that this thread will utlimately cost them.:(
 
:D Nah....we're pretty proud of our CS record though. We've actually overnighted gear to players that have had their stuff stolen. It is actually kind of fun to see if you can outdo your last attempt at CS.

by the way- congrats on getting your situation worked out....with the amp and all. And best of luck with your TFunk. Nice amps and Dave is a great guy.


Roger you are too modest. Guys, Roger is being very modest here.

I know this story. A guy gets his entire GB rig stolen. Contacts GB. Roger finds out the guys has several gigs that weekend. Roger sent HIS PERSONAL rig to the guy to use for the weekend.

Another guy had his car rear-ended damaging his head. He call Gb and before the guy could get his head boxed up to send back to GB for repairs there was a new head on his doorstep.

I heard about this stuff while making my decision to use GB. Thank GOD the GBE1200 is awesome because I am not sure I could have passed up this kind of service!

Good on ya Rog!
 
Does Genz Benz have a Boston dealer?

I'll have to check into their stuff. I love small companys that really stand by their products.

If the Kaman Corporation is your idea of small.

:confused:

They have destroyed other small previously good companies in the past (Trace, Ovation, etc.), let's hope they have learned from their past mistakes.

I tried the Genz Benz stuff, including the 1200 - it was OK, WAY too heavy for the amount of power it had. Not in the same league as the Aguilar 750, IMHO. Did not sound as good to my ears as the Eden WT800B through my Berg 12's, and I A/B'd them directly. Lots of knobs, nicely made, lots of switches and lights and fancy stuff. I could have done without the million knobs and glitterati and settled for more tone, a higher quality input section and more power.

I did quite like their little digital switching amp, forget the name, very light and extremely powerful. I got a better tone flat out of that than I did out of the 1200.

Cameron
 
If the Kaman Corporation is your idea of small.

:confused:

They have destroyed other small previously good companies in the past (Trace, Ovation, etc.), let's hope they have learned from their past mistakes.

I tried the Genz Benz stuff, including the 1200 - it was OK, WAY too heavy for the amount of power it had. Not in the same league as the Aguilar 750, IMHO. Did not sound as good to my ears as the Eden WT800B through my Berg 12's, and I A/B'd them directly. Lots of knobs, nicely made, lots of switches and lights and fancy stuff. I could have done without the million knobs and glitterati and settled for more tone, a higher quality input section and more power.

I did quite like their little digital switching amp, forget the name, very light and extremely powerful. I got a better tone flat out of that than I did out of the 1200.

Cameron

Too each gtheir own but MAN you sure you got the right amp? :confused:

The GBE1200 and DB750 both list their weights as 42lbs. I always thought the DB750 felt heavier and now having the GBE1200 the DB750's weight IS NOT accurate because the GBE1200 is noticibly lighter.

Also, the GB kills the DB in tone and power. I was always impressed with the DB750's power but the tone is loose and wooly. On top of that, the DB750's eq is so incredibly limiting.

The GBE1200 is just the opposite. Warm yet tight. Girth without the sloppy low end of the DB750. And there aren't too many knobs, just two channels. Genz was wise to have indicator lights on the front so you know what is up with the amp. The eq is well thought out and powerful.

Regarding the WT800. This is a great amp or at least use to be. The GBE is MUCH louder by far. It is also clearer and quicker than anything Eden has ever put out. I can easily dial in the Eden 800 tone but with more power and articulation.

Like I said, too each their own but man that is confusing as heck to me. We all definitely hear things differently.
 
Well, if you prefer the tone of the DB750, then a LOT of other amps aren't going to cut it for you. The 1200 has much more power than the DB750, and by feel it has more power than the wt800 to me.

One thing you said really doesn't sit well with me, though. You said you wished it had a "higher quality" input section, as if it is of lower quality. If you don't like the tone, then that's one thing. But to infer that it is of low quality seems unwarranted, unless that's really what you meant. In that case, I'd like to understand why you feel that way.
 
Well, if you prefer the tone of the DB750, then a LOT of other amps aren't going to cut it for you. The 1200 has much more power than the DB750, and by feel it has more power than the wt800 to me.

One thing you said really doesn't sit well with me, though. You said you wished it had a "higher quality" input section, as if it is of lower quality. If you don't like the tone, then that's one thing. But to infer that it is of low quality seems unwarranted, unless that's really what you meant. In that case, I'd like to understand why you feel that way.

Try a real high-end studio preamp sometime, and you'll see what all bass amps are currently missing. There are no quantities of knobs or EQ can get it if it doesn't got it...get it?

Try a Universal Audio preamp - comes with bass and treble and that's it... sounds better than any 'bass' product on the market, except maybe the high end Aguilar stuff.

IMHO, of course.

Cameron
 
Try a real high-end studio preamp sometime, and you'll see what all bass amps are currently missing. There are no quantities of knobs or EQ can get it if it doesn't got it...get it?

Try a Universal Audio preamp - comes with bass and treble and that's it... sounds better than any 'bass' product on the market, except maybe the high end Aguilar stuff.

IMHO, of course.

Cameron
Okay, not trying to argue, really, but I'm very familiar with the items you're talking about. Those are studio quality preamps made for recording. They cost thousands of dollars alone, much more than most heads, and some of the models are several times as expensive as any bass head on the market...just for a preamp. Do you really think that kind of expense would be justified in a bass head?

Still, you're using the word quality in a way I don't understand. How is the GBE's input section of less quality than any other head out there? What about the Aguilar makes you say it is of higher quality? Better tone? I'm really just trying to understand why you think that. Did you hear something in the unput section that didn't sound right?

On the other hand, I'm wondering if you're using the word "quality" to refer to your prefence in the way something sounds.
 
Too each gtheir own but MAN you sure you got the right amp? :confused:

The GBE1200 and DB750 both list their weights as 42lbs. I always thought the DB750 felt heavier and now having the GBE1200 the DB750's weight IS NOT accurate because the GBE1200 is noticibly lighter.

Also, the GB kills the DB in tone and power. I was always impressed with the DB750's power but the tone is loose and wooly. On top of that, the DB750's eq is so incredibly limiting.

The GBE1200 is just the opposite. Warm yet tight. Girth without the sloppy low end of the DB750. And there aren't too many knobs, just two channels. Genz was wise to have indicator lights on the front so you know what is up with the amp. The eq is well thought out and powerful.

Regarding the WT800. This is a great amp or at least use to be. The GBE is MUCH louder by far. It is also clearer and quicker than anything Eden has ever put out. I can easily dial in the Eden 800 tone but with more power and articulation.

Like I said, too each their own but man that is confusing as heck to me. We all definitely hear things differently.

I had them side by side in the store, and I did not think the 1200 was substantially louder in any way than the Eden. It was a nice, clean, articulate amp, WAY too many buttons, but into the Berg's, which are not terribly efficient (but sound ****ing great!), you could not tell any noticeable difference in volume, nor did it have the 'really big poweramp' feel (I had an original Bryston 4B back in the 80's when my tri-amped rig weighed close to 400 lbs - the JBL potato masher tweeter in that rig weighed more than my current Berg HT 112 cabs weigh). I had to do a LOT of eqing to get a decent sound. And although I didn't have a 750 to compare it to, it was substantially heavier than an Eden 800 - a LOT heavier. It also didn't have as much of a 'hot tube' preamp sound in the tube section - pretty subtle difference between the tube/ SS section.

Nicely made amp, sure, lots of features/footswitchablilty, twin tube/SS channels, flashy lighting, but after playing some high end preamps lately, I'm not enamoured with any of the bass amps anymore. They are all coloured in some way, lacking in many, and harsh.

I am currently wavering between the Universal Audio, Avalon, and Millenia channel strips with a big freakin' Crown poweramp, and eventually dumping that for the Bergantino IP's. The Universal Audio had this gorgeous high-end retro tube thing going on; sounded amazing flat - thick, rich, crisp and dreamy, especially with a little warm tube compression. And I recently A/B'd the Avalon 737 next to the Millenia SST, but we're talking magnitudes higher bucks (2,000/2500/3400). However, the price of power is WAY down - new Crown digital switching amp weighs 17 pounds and puts out (no joking) 650 watts per channel into 8 ohms, 1200 into 4, and 2400 into 4 ohms bridged mono @ $1200.00 Cdn. And it has a dsp section that allows you to program eq curves, as well as crossover points with programmable slope and 'Q'. I haven't heard the poweramp yet, but I have yet to hear a bad Crown poweramp.

I want to gas this Eden as soon as possible, not because I don't like the sound, but rather because they are such a bunch of bastards down there.:spit:

I know you're not a big fan of them, either...;)

(Hey; I can say 'bastards' in here, but a few days ago I couldn't say 'king'? Wow...)

Anyway, I'm glad you're happy with your new amp, and hope you don't have the troubles you've had with bass amp companies. I know my experience completely soured me on them, as well. I'm just looking for the next logical step, soundwise; I think a GB, good as they are, would be a sideways step for me, whereas the high end pre's...Wow man!

That Millenia was astonishing, but $3400.00... mind you, the high end Aguilar is about that (in Canadian). At this level, it's like choosing between a Ferrari, a Lamborghini, or an Aston Martin; they're ALL way nicer than the Ford F150 I'm currently driving.

IMHO.

Happy giggin', man, and no offence, please;
Cameron
 
My 2 cents..
if you are going for a good pre/ power amp setup. stop messing around with the flavor of the day stuff. Get a NEVE or API.You can get them on Ebay with power supply all day long..Maybe less than a millennia.. at last i looked..
i want a pair for my studio.. they are the bomb...

Sure they are expensive.. The Neve was fatter than the API by in a different way.. I used that rig years ago into a Crown PSA2..NEVE into Crown..PSA 2 that was pre MA series.

I would not get a not a lightweight amp.. not even a crown unless it was their top dog but that like 8 grand for the power amp..
why have a great pre like a Neve or API and feed it into a lightweight amp.. i dont care what anyone says.. even crown lightweights do not have the ballzz and bigness that the big power supply amps do....lightweight may be good for program material but never cuts it on a bass rig.. Been there done that,, don’t waste your time and money the way i did to chart new territory..

If you are worried about too many knobs the Millennia certainly has quite a few itself but at least it is rack mountable. I tried the Millenia at bass player live in NY and it was kind of whitebread to me.... its missing something that i cant put my finger on... kind of like playing through a direct box.. some folks love that . but I dont..

I think the Neve sounds WAY silkier than the millenia or the aggy 680 for that matter. Especially silkier than the aggy.. to my ears at least.. Avalon is cool looking but the Neve is in a class all itself. Its big boys toys. If you want that clear clean big sound . try a NEVE pre into a Meyer monitor. Tommixx has one of those and I think he is a big fan of the meyer stuff.. It will put the berggy in its place real fast.. Flames will be hitting me soon.. Kevlar, pyro suit is in place.:hiding: I also wonder why people worry about getting anal on sound colorationand having it spec out to exact in to exact output.. havent you guys done a gig on days that were humid out.. rigs sound different on humid days compared to dry days to me..
The air itself colors the sound.... you do a gig in 8000 feet up in Denver compared to Florida at sea level and the rig sounds different. So the No coulour argument never hold water with me. unless you take a speaker jack and plug it into your brain... colour is cool.. even the most expensive tight spec stuff has colouring to it.. why would someone prefer a Neve over SSL...or visa vera.. coloration..thats why.....try to get better preamps than those two..



And the Neve has a very organic feel to it over any of the ones that you mentioned. and its in the same ballpark price land..
Neither of those setups are my cup of tea anymore.
And i think the best Anthony Jackson ever sounded was when he used to use that SVT head through his custom cabs... i would see him in NY years ago...
I have no idea what he is using these days... whatever it is its expensive.. and was very boomy the last time i saw him.. it sounded like he was playing though a cheap combo with too much bad boomy bass boost...ok im exagerationg there but you get the drift.
he should go back to that rig that made him famous.IMO.

I had them side by side in the store, and I did not think the 1200 was substantially louder in any way than the Eden. It was a nice, clean, articulate amp, WAY too many buttons, but into the Berg's, which are not terribly efficient (but sound ****ing great!), you could not tell any noticeable difference in volume, nor did it have the 'really big poweramp' feel (I had an original Bryston 4B back in the 80's when my tri-amped rig weighed close to 400 lbs - the JBL potato masher tweeter in that rig weighed more than my current Berg HT 112 cabs weigh). I had to do a LOT of eqing to get a decent sound. And although I didn't have a 750 to compare it to, it was substantially heavier than an Eden 800 - a LOT heavier. It also didn't have as much of a 'hot tube' preamp sound in the tube section - pretty subtle difference between the tube/ SS section.

Nicely made amp, sure, lots of features/footswitchablilty, twin tube/SS channels, flashy lighting, but after playing some high end preamps lately, I'm not enamoured with any of the bass amps anymore. They are all coloured in some way, lacking in many, and harsh.

I am currently wavering between the Universal Audio, Avalon, and Millenia channel strips with a big freakin' Crown poweramp, and eventually dumping that for the Bergantino IP's. The Universal Audio had this gorgeous high-end retro tube thing going on; sounded amazing flat - thick, rich, crisp and dreamy, especially with a little warm tube compression. And I recently A/B'd the Avalon 737 next to the Millenia SST, but we're talking magnitudes higher bucks (2,000/2500/3400). However, the price of power is WAY down - new Crown digital switching amp weighs 17 pounds and puts out (no joking) 650 watts per channel into 8 ohms, 1200 into 4, and 2400 into 4 ohms bridged mono @ $1200.00 Cdn. And it has a dsp section that allows you to program eq curves, as well as crossover points with programmable slope and 'Q'. I haven't heard the poweramp yet, but I have yet to hear a bad Crown poweramp.

I want to gas this Eden as soon as possible, not because I don't like the sound, but rather because they are such a bunch of bastards down there.:spit:

I know you're not a big fan of them, either...;)

(Hey; I can say 'bastards' in here, but a few days ago I couldn't say 'king'? Wow...)

Anyway, I'm glad you're happy with your new amp, and hope you don't have the troubles you've had with bass amp companies. I know my experience completely soured me on them, as well. I'm just looking for the next logical step, soundwise; I think a GB, good as they are, would be a sideways step for me, whereas the high end pre's...Wow man!

That Millenia was astonishing, but $3400.00... mind you, the high end Aguilar is about that (in Canadian). At this level, it's like choosing between a Ferrari, a Lamborghini, or an Aston Martin; they're ALL way nicer than the Ford F150 I'm currently driving.

IMHO.

Happy giggin', man, and no offence, please;
Cameron
 
i just found this fpoor guys mess on the eden forum .. i think the same tech that tried to fix his amp made the attempt on mine too..

[Invalid or Expired Link Removed],

You really have nothing else better too do then to keep stirring the pot?

Why don't you try *reading* the whole posting, the amp was NOT serviced at Eden's factory. The amp was also returned in WORKING condition, there is obviously something else going wrong that could be *OPERATOR* error.

Oh I forgot, bass players never make errors where all perfect, give it a f'ing break.
 
You really have nothing else better too do then to keep stirring the pot?

Why don't you try *reading* the whole posting, the amp was NOT serviced at Eden's factory. The amp was also returned in WORKING condition, there is obviously something else going wrong that could be *OPERATOR* error.

Oh I forgot, bass players never make errors where all perfect, give it a f'ing break.

Vin -

Bro I know you are a die hard Eden guy. I was too for a good while. Just lighten up man. I know for a fact that behind the scenes (off of TB and the Eden forum) you have expressed many of the same concerns that we all have. No need to aggressively defend like this. Just relax man. You aren't their pointguard anyway. Or are you? ;)
 
You really have nothing else better too do then to keep stirring the pot?

Why don't you try *reading* the whole posting, the amp was NOT serviced at Eden's factory. The amp was also returned in WORKING condition, there is obviously something else going wrong that could be *OPERATOR* error.

Oh I forgot, bass players never make errors where all perfect, give it a f'ing break.

Well if you read the post and had a sense of humor you would see that it was a spoof.. since his amp was done somewhere else and mine was at the eden factory..
It was in fun but also calling attention to the (I assume) authorized Eden service centers that "fix the amp but not the problems".. thats his words not mine
Same thing happened to me.. The First Time..
yeah.. I have seen you in the Eden forum kissing up to Lane on a daily basis.. but that’s OK.. None of us are perfect.:)

I just appears that many folks. Not all folks that are in that Eden forum had had to have their amps repaired at one time or another. .always talking about how long their amp is out for this problem or another.. I played one of Edens competitor amps for years, and the gear went around the world 2 times.. And NEVER had to go to the repair shop.. not once.

And some amps go out for repair from eden and come back and smoke up again..and again. and again. Sometimes they get it right the first time though..but mine did a few round trips to them and it was brand spankin new.


And it seems that others also get the poor CS that I did.. Like the guy with the VT 300 problem that went on for 9 months or more … and he was real angry.. that thread went on for 27 pages.
But the mod deleted that thread… I guess you cant say anything negative of eden even if it is the truth. So by you posting here I have to respond here, and the thread will go to the top again. It’s weird how that works.

The CS problem was not directed towards you..
It was directed towards Eden and US Music for terrible customer service in my case. And similar cases, and in the USA we still have the First Amendment which guarantees freedom of speech.
Amendment I
Congress shall make no law respecting an establishment of religion, or prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press; or the right of the people peaceably to assemble, and to petition the government for a redress of grievances.



If you read these posts you would see that I was one of the 1st to alerted LANE at eden to the error that they forgot to Hook up the tuner-out ground wire on their PCB for the early wt800C models.. Not one unit mind you.. but several….. Do they get tested before they go out?
He will say differently but I have emails that say otherwise from higher folks at eden..

This was a long time ago..Eden had no idea they forgot to splice in the ground wire in a few of the early 800c models.. I was trying to help them out to help me out..I have a background from decades ago in electrical engineering that was never used, so I have a real good grasp at what the workings are. They had to issue a WO work order for the fix to all their service centers..
And thanked me… do you want even more.. I have pages of it..


They had no clue at the time... then they cover their tails with bull poo... it is the MO over there.. it’s a shame too. But they are constantly covering their tails for misgivings, mis truths that I have MUCHO documentation in my CS issues with US Music..

No, I will continue to tell people how I feel and what I experienced when asked, or confronted as you have confronted me. I will explain myself.

Just like you can go to the other forum and give all the praise you wish and keep patting each other on the back as is done so well over there.
I tried to post there asking help. But got the normal run around.. Then they deleted the entire thread after other people had similar issues.. I have copies of that entire thread…

I figure we have the ability to generate 10 of thousands of dollars of advertisement by word of mouth here.. Maybe even more.. For good or bad.. But hopefully for good.

People have the right to know what is going on behind the scenes when they are getting ready to spend thousands of their hard earned cash on a product.

And if that product fails they have the right know how they will be treated by that company or its officers or service centers. And not have it buried, or weekly excuses made, which was done to me week after week.. I say Just own up to it. That I can handle..And that would have had a different outcome..


Also, I said nothing in this post that you are now calling attention to again.. I simply put a link to your forum and you guys did all the talking… we can just sit back and decide for ourselves.. After all we are all adults that can think for ourselves… right?
PS
With the highest respect towards you, your post has all the fingerprints of the Mod over there telling you to come here and make your post.. I know him better than he knows himself..