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Eden WT800C amp woes!! Anyone else having Problems?

#21
hi. i brought the amp back the next day.. they sent to the eden warranty repair locally.. they gave me a wt550 on loan...
but when i pickup the amp a month later from the repair they sent it on and got it home it was still doing the same thing. then i sent it to eden on an RA..
the store offered to give me a lend amp but they still do not have any wt800s... it will be 2 months that i bought it this week coming.... i will see the eden jolks at NAMM.. and need to make them aware of the customer service woes....

center
kdogg said:
I know it's probably too late for this now, but doesn't the store you bought the amp from have a return policy? I know everyone complains about Guitar Centers here, but if you had, or did, purchase your amp there, you have 30 days to return it, no questions asked. While Eden is ultimately responsible for their amp being defective, the store you purchased it from also has the responsibility to make it right, as they sold you the defective product in the first place. How long has it been, since you purchased the amp?
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#22
yeah. that is great advice... i have been shying away from doing that but i think that is what has to happen... maybe lane from eden will read this thread and take notice... he is in here every so often..
i thin kthe amp sounds amazing and its kind of lightweight too... exactly what i wanted.. but if it is not in my hands what good does it do... your right man.. i will take steps to do that.

rockstarbassist said:
I know some other people who have had nothing but nightmares in dealing with Eden recently, and this has turned me off from using them ever again in the future, and unrelated situations like this just proves the point further.

Demand a new one man or get a full refund from Eden. From other situations I've seen recently, it's only going to get worse on your end.


And like you said, this isn't taking into consideration the time YOU'RE out not having an amp you just shelled out major bills for. They don't care on their end- it's just another repair tag on their list while you need it to gig.
Pitiful.

Return it and get a Genz or Mesa or something. Wouldn't see this happening on the CS or QC side with either of those guys.
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#25
dooods lets do it.....it is for the good of all gear buyers. i do have to say that the wt800 really did sond good while it was working... but then my SVT always sounded best right before it went up in smoke.. hahaha.. but really it did.. they always do right before they go poof..

If we do say hi to Eden US music corp we have to be respectfull about it... I will be at the Alleva Coppolo bass booth #1136 unless i am wandering around... stop by and say hi..
 
#27
I've been a big fan of Eden products, have met Dave and spoken to him on the phone several times. I've also communicated with Lane online a few times.

I must say all this stuff is very "counter" Dave from what I know of him. As such, I've sent Lane an email plea to turn this thing around before it gets worse. I have not yet contacted Dave on this. I'd like to try channels first on this kind of thing.

I'll be at NAMM this year, and would be happy to join in, but I'd also insist that we be very careful to avoid it seeming like an assault. As long as it's kept very positive and "pro-Eden recovery", I'm in.

I sold my 1205 thinking I'd probably replace it with an 800C, as I think that'd work better for me feature-wise, but at this point, I'm not so sure, and that's a bad feeling I'd like to lose.
 
#29
firkinahsoul said:
I will be at the Spector booth all day Wednesday for setup and most of Thursday morning.
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i will stop by your booth..i help do set up on wednesday too.... i love spector basses,, i had very early SN#004 5-string way back when krammer in NJ had them... just too tight on the string spacing.. TM Stevens borrowed it a few times to do some sessions...but it was the best 5 sound that i have played... it was a JJ emg 5 string in black....
and the old NS2 basses are the bomb for roock stuff.. always cuts in the mix..


sorry go off my own topic

but i love the sound of the eden amps and if i dont get this fixed and keep the thing i will get my $$ back and then i am back to searching for a lightweight amp once again... no markbass stuff though... i consider the eden lightweight coming from an svt,,
may my original choice of iamp800...
i want to see what happens tomorrow when i call CS.. after that it to the store to see if they have another wt800 in yet.. then its decision time.
 
#34
One more try..they bought themselves some time today...
I got a very respectfull and professional email form David and Lane today expressing their concern on the RA issues.. and that is what I appreciate.. If they pull this one off i will express my happiness with the CEO actually doing the hard work and getting 'er done... i think that better communication on the CS dept can lessen fears accorss the board and save a good reputation from bottoming out..lets see what happens this week...
 
#35
svtb15 said:
One more try..they bought themselves some time today...
I got a very respectfull and professional email form David and Lane today expressing their concern on the RA issues.. and that is what I appreciate.. If they pull this one off i will express my happiness with the CEO actually doing the hard work and getting 'er done... i think that better communication on the CS dept can lessen fears accorss the board and save a good reputation from bottoming out..lets see what happens this week...
Click to expand...

The sad thing is, this is only b/c there's been so MANY problems lately that the top guys are having to step in and handle it themselves (or throw their name in there) to save any face at all. You should read a similar thread from a similar forum about their experiences with Eden in the past year...
 
#36
Sadly, I had a similar experience with a 400 amp. Brand new - had a serious hum from the transformer. Returned to Eden - weeks went by....they lost it, they found it, they're busy, they fixed it. months went by and by the time I got the amp back - still had a hum in the transformer. I did the whole talk to David N thing, too. Had to do everything over, got a 'free' tee shirt (that was too small). Still had some hum in the final fix - so I sold it and moved on. Unfortunate.
 
#37
if its the past year.. i am thinking it has to do with the US Music aquisition...
I spoke with Lane today and he was geuinely very concerned and it taking the bull by the horns... i thank him for that.. i think his hands may be tied some from the corporate end.. i went to the US music site and they have job listings for CS and TEchs.. I wonder if those are to allocated to eden... I hope so.. I really think that David N is on the up and up and only wants a great product..I know my friend had an older eden that he had updated and it was effortless.. but that was before US music..
I will give them a little more time to be ,, well nice......lets see...
rockstarbassist said:
The sad thing is, this is only b/c there's been so MANY problems lately that the top guys are having to step in and handle it themselves (or throw their name in there) to save any face at all. You should read a similar thread from a similar forum about their experiences with Eden in the past year...
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#38
While I worked there we got in 6 nemisis combos, 2 WT heads and some cabs. 2 nemisis had speakers go while testing at low volumes and one WT head was shipped out within a week of the guy owning it.
Before thanksgiving I ordered a 210xst and it still sint in stock. Eden said it would be shipped and to the store by christmas... still not even at eden or built.
I am starting to wonder if I should cancle the order.... but I'm getting it for cost so ....:(
at least I have my ampeg210 that will get me through till I get the eden.
The only tech I have ever worked with was great, Uncle alberts in Indianapolis. He had my amp fixed in 6 days. He had to wait for the part to get to him.

How do companies become so horrable?
Jonathan
 
#39
i got a promise that it was being worked on by eden 2 days ago... still no word if it is going to ship...
So far i have only gotten many many empty promises... I am going to NAMM next week... If it is not shipped by then.. I will fill with the BBB,, im tired of waiting... everyone got paid for the amp and so far it seems that I am getting screwed.
 
#40
svtb15 said:
i got a promise that it was being worked on by eden 2 days ago... still no word if it is going to ship...
So far i have only gotten many many empty promises... I am going to NAMM next week... If it is not shipped by then.. I will fill with the BBB,, im tired of waiting... everyone got paid for the amp and so far it seems that I am getting screwed.
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A mod on another forum had his WT800 tied up for a lot longer than that, but you've got the right idea-
this is turning into a non-solitary issue anymore which requires action. For that much scratch this is unacceptable IMO...
 

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