Eden WT800C amp woes!! Anyone else having Problems?

[rockstarbassist]

As for the other bass companies i've been talking to, I haven't had any that reminds me of SWR back inthe 90's where spare parts were sent free of charge by a nice guy on the phone, even the boutique bass makers.

only company that's sent me a few free things was Mesa, back when i had some of their cabs. cool guys, even if back then long-distance wasn't free and you had to pay to talk with them about half an hour, but hey it was worth it and i learned something.

 

[Bassflute]

Cameron -

I remember your posts and you are correct in how they treated you from my vantage point. This is really souring me BIG TIME.

They did really put the boots to me, and of course 60 me-too dweebs online started backing their ********. That's why I left that forum - the 'good news only' forum. Seems I was just one of the first to encounter their new-found arrogance; the first in a now-very-long line...

And I was totally right about the 1205. LB initially claimed the gain was perfect!

As I've said from day one (I was one of the first to get it - determined this within the first hour of receiving it) the 1205 needs:

1) More gain still (4th attempt).

2) A global stereo effects loop - keep the pre-loops separate for compressors, etc., but include at least one global loop for effects. They suggested I plug my effects rack INTO THE FRONT END OF THE AMP! HA-HA-HA-HA!! 'Never compromise!' Unbelievable.

3) Drop the 'dynamic' bass and treble boosts (have you heard those things? Gawd awful!) and return THAT lost gain to the preamp section (all 30 db of it - that's what's REALLY wrong with that amp).

4) A power-down sequence that doesn't sound like a nuclear warhead just went off (mine went KA-****ING-BLAMMMMM!!!!!) All 1200 watts at about 50-60 hz. The first time I shut it down, my dog lept from the room (via the ceiling) and almost had a heart attack, and she has been around bass gear her whole life (she sits in at rehearsals, recording sessions, gigs - loves music). I've heard amps with little start up bumps - this was about 100 db louder than that.

5) Two detection circuits for the compressor (when you trip the compressor in channel one, channel two lights up). How much would that cost to fix?

6) Access doors for the tubes so you don't have to take out 60,000,000 chassis screws to try a new tube (800's need this, too).

7) New flush rack ears that don't sit the amp 1" behind every other piece of rack gear ever made (800's too).

8) Better looks - I HATE that new font.

I predict if the company doesn't fold from the snowballing effect all this negative publicity is having (they have brought this on themselves), perhaps they will some day get back to being a reliable bass amp company again like they once were. The 800B is a great, world-class amp, as are SOME of their cabinets; but lately, they've even buggered that up. How many touring companies are going to keep buying their stuff with a 4-6 month wait for service for their brand-new-faulty gear? With their current top-down arrogance and blissful, I-don't-really-care-cause-the-US-music-buyout-has-made-me-a-very-rich-man-so-go-****-yourself service policy, somehow, I doubt it. They've probably got terminal Trace-Elliotitis, unfortunately. Caught it from sipping tainted champagne at trade shows with Gibson execs.



It's too bad, but these may be the beginning death-throes of a once-very-fine company. I certainly hope not.

Thanks for the back-up, Bro;
Cameron

 

[Bassflute]

If you are a company with a serious problem going on in one of your main product lines why would you feel that you are in a position to cop any attitude.

I was literally heading to a local Eden dealer today to talk price on ordering a D212xlt. But how do I bring myself to compliment their attitude as customer "servers"? I know it is an issue with their amps but what can I expect if the horn on the cab has a problem, or a speaker is defective during the warranty period or the crossover malfunctions. Most of these problems could be fixed by my local dealer I imagine but if a speaker has to be sent to Eden...well it may be the last I see of it for a while.By the sound of it, God forbid I call them and ask where it is.

They sound quite a bit better, won't break, if they do you'll get instant service, and you won't be supporting a company that does not deserve anyones' hard-earned cash after all this ********.

And they're in, or near, Boston, as I recall.

IMHO,
Cameron

 

[chiplexic]

They sound quite a bit better, won't break, if they do you'll get instant service, and you won't be supporting a company that does not deserve anyones' hard-earned cash after all this ********.

And they're in, or near, Boston, as I recall.

IMHO,
Cameron

Yes they are in Ashland MA. about a 30 minute ride from my house. Their 2-12" cab is quite a bit more $ than Edens 2-12" but I'm thinking the gain in sound /quality may make getting even 1-12" Bergantino worth it.

 

[Alistair R]

This is a massive shame. The Eden I know makes products that are built like tanks, have absolutely no problems at all and sound fantastic. It appears something drastic has happened, and I'm sure we'd all like to know what the hell has happened.

I was planning on buying a WT550 for my next head, but I think that has gone out the window now unless Eden does something serious about their quality and CS. I do use a 112XLT and it is a fantastic cabinet, I would love to add another, but with all of this going on at the moment, I feel that there will be a problem if I purchase another 112XLT. That is great shame to have this kind of fear of encountering a problem with a product that has been so good for so long.

Now, it appears I have been totally turned off Eden by what I've heard from these threads and people speaking up about faults with their Edens. I think myself and a lot of other Eden users may have to find a new so called 'amp home' until this terrible mess is sorted out and Eden's former quality is revisited.

 

[thejohnkim]

I'm actually very curious about the mention of Eden cabs that have been "buggered up" ? I haven't tried anything since my early model 210XST (slightly different from current model with older handle design and 450watt rating instead of 500)

I was still under the impression that the David series cabs are still built like mini-tanks?

hopefully its just the other lines that you're talking about, since I still love my XST and wouldn't mind adding another in the future

 

[svtb15]

It's not going to get any better. And their attempt at silencing you (maybe they work for the gov't... if you turn up missing next week, we'll know why) on a public internet forum of all play is all the more reason they're totally in the wrong here.

S

now you are talking my sense of humor

 

[BigMikeW]

Kirk -

Did you go talk to them again?

 

[Bassflute]

Yes they are in Ashland MA. about a 30 minute ride from my house. Their 2-12" cab is quite a bit more $ than Edens 2-12" but I'm thinking the gain in sound /quality may make getting even 1-12" Bergantino worth it.

and they are awesome. I'd do it. And Jim's a great guy who deserves your support.

Give us a report when you get it.

Cheers,
Cameron

 

[Bassflute]

I'm actually very curious about the mention of Eden cabs that have been "buggered up" ? I haven't tried anything since my early model 210XST (slightly different from current model with older handle design and 450watt rating instead of 500)

I was still under the impression that the David series cabs are still built like mini-tanks?

hopefully its just the other lines that you're talking about, since I still love my XST and wouldn't mind adding another in the future

but rather the whole 800C mess.

Cheers,
C.

 

[myhot4]

SVTb15,

Are you able to reveal this individuals' name who brushed you off? Just curious. Also, have yout tried speaking to them again?

 

[rockstarbassist]

now you are talking my sense of humor

Yeah, the difference between Eden and the gov't. is the gov't. has the guns to back it up...

Keep preachin' it. These Eden guys need to be held accountable.

 

[svtb15]

I am almost shying from this thread since it is really depressing... but its like watching a car wreck... you have to rubber neck, and honestly after i do i feel better that it comes back to the top so other people are able to see it easily.
I am still at NAMM and heading home today.. I PMed one of our brothers in here who the person at eden was.. And I am not sure if i should say his name here, just because he said to me that i bad mouthed him here.. I have not!
I never did that I said to him.. So just incase I go Legal on them, I do not wish to create anything that may effect my outcome.. Because honestly. I only want my money back now. I dont want another Repair attempt.

Two times are enough on a One Day Old Amp. And I dont feel comfy with getting a new one from that Company.. I just want to get the $$$ back and move on.
What happened is I introduced myself to (another name for a small street) .. he laid into me. misquoting me in the forum, I told im that this is not the time or place to get ugly and i was only introducing myself, to put a face with the phone voice and email... but since he started I tried to get in a defense at that point and he said that he had to go talk with someone else.. I was actually stunned that I had to give a defence, since Eden is the one at fault... I know the person he was going to chat with since that other person was at our booth..

I have been given excuse after excuse from (another name for a small street).. and David..week after week. since the beginning of November 2006. we are approaching February. Promise after promise and never a Date of when they will have resolve...
I was told by David that they can not send a new amp to replace the defective one since they dont have any...
So they are issuing empty words at this point and dragging it on longer and longer..

anyway... everyone have a happy sunday!! and ill stop whinning...

SVTb15,

Are you able to reveal this individuals' name who brushed you off? Just curious. Also, have yout tried speaking to them again?

 

[Beefbass]

My experience with them exactly, and they even deleted posts on their forum where I pointed out their inaccuracies (polite for lies and ********).

My only crime was buying a supposedly top-of-the-line 1205 amp from them, which had so many problems it was unbelievable. They continue to spread lies about me, and they get more inaccurate as time goes by. I now apparently demanded a custom amp, when what I jokingly said was 'when they finish the Rocco amp, they can get started on the Cameron Hood model, with a global effects loop and more gain' (referring to the disastrous 1205).

They won't get another cent from me.

Good luck, man, and continue to spread the word. This ain't China - we can say what we want, and they deserve it all.

We've got your back.

Cheers,
Cameron

So, they sell you a bad amp, then spread lies about you after the fact???

That's a damn shame-sorry that happened to you. I think you are absolutely right-the companies that care about customers are the one's we need to support. To heck with the others. Like another poster said, this isn't China; we have a right to speak out-with words, and our money-against this kind of stuff.

Interesting story, if you don't mind listening;
I bought a set of Carey Nordstrands P/J pickups about 4 years ago. At one point, the J pickup went dead.

I posted here first, looking for advice. Carey got right on it! Told me to just email my sddress, and he'd send a new one out right away! Didn't even ask for the old one back.

Within a week, the new one showed up! Would you believe, it sounds even BETTER than the one that went dead-and that one was awesome IMHO.

People like Carey, Jim bergantino, Roger Sadowsky-they deserve our business. Supporting them sends a message to big corporations that just don't care about the customer's anymore.

As a side note on customer service-Jay Lewis, and Brian Ristola deserve praise here too. Excellent guys

 

[svtb15]

People like Carey, Jim bergantino, Roger Sadowsky-they deserve our business. Supporting them sends a message to big corporations that just don't care about the customer's anymore.

+1000

 

[Halftooth]

As I've said from day one (I was one of the first to get it - determined this within the first hour of receiving it) the 1205 needs:

1) More gain still (4th attempt).

So, just so I have this right, they've done 4 gain mods so far since the start of production on the 1205, and they still don't have it right? Are they working on another gain mod right now?

The problems that Eden is having reminds me very much of the fitness equipment industry, an industry I happen to deal with on a daily basis.

With fitness equipment, it's almost standard process to have problems with a "brand new," recently introduced product like a treadmill for example. It's hard to imagine, but these companies can't R&D and really test these pieces first before getting them out, because getting them out is almost more important than having a great working product first. So what these companies do is give very good prices on "first run" products, and in a way, it's like the customer is doing all the testing for the company so that they can work out all the bugs. Now, when you buy these pieces, they're warrentied by the manufacturer, and no matter how many times it needs to be fixed, you'll never get a new one, but it will get fixed which is good. It's just how works, and every company does it that way exceopt for few.

It really seems to me that Eden is releasing great product ideas, but it's like they haven't been thorough in testing, and now there's an influx of product in the market with problems, and the only difference here in this example is that Eden has been doing a rather poor job of repairing the problems.

If the amp and cab business was known to have these problems from company to company, this Eden problem wouldn't be that big to me, but because there are so many great companies out there that release great products and have great customer service, Eden is really seperating themselves as just another sloppy company charging a lot for a once great product.

I really hope they can get things going in the right direction.

 

[12bass]

anyway... everyone have a happy sunday!! and ill stop whinning...

You're not whining. You have every right to be upset about this. You are not the one in the wrong here, so you shouldn't feel guilty in the slightest.

 

[Humabass]

I've been watching this thread and am glad I'm a former Eden owner. I've owned 9 Eden cabs and 7 heads and never had a fault with any of them. Except for 1 WT550 all were pre-US Music Corp. I switched to Epifani cabs many years ago and am using an Aguilar amp. I haven't read every page of this post so I may have missed this but are there any TB lawyers on here who could give a bit of legal advice? Isn't there something in most states called Warranty of Merchantability? Meaning that regardless of the manufacturers's policies if you buy something it has to work and if it doesn't or can't be repaired you have to be refunded. You've gone above and beyond in trying to be patient and now you need to take immediate and relentless action. They just need to hear " I demand a refund" over and over. I work in the customer service business and this has got to be the stupidest thing I've ever heard from a manufacturer. You'd think it would be worth $1500.00 to them to eliminate the bad press.

Good Luck

 

[Bassflute]

So, just so I have this right, they've done 4 gain mods so far since the start of production on the 1205, and they still don't have it right? Are they working on another gain mod right now?

>>>snip>>>

I really hope they can get things going in the right direction.

I think they are on their 3rd iteration of the gain mod, but the majority are still not happy (can't hit clipping or the compressor). They will need at least a 4th to get it close, but they won't unless they get rid of those dynamic boost switches.

And I hope they come out of this funk, too. They've got A LOT of making up to do.

Cheers,
Cameron

 

[Jerry Ziarko]

Not to pile on, but customer service is where it's at. Look at the amount of builders or reps who frequent TB. Not only do they constantly offer advice about their products, but I have had them PM me without asking to offer their help and guidance. THEY are the ones that get my $$. Some years back I purchased an amp soon after the particular model was released. I had a slight issue with it, but since the brand had not even appeared in my area yet, I called the co. direct. By chance, the owner of the company answered the phone. Not only did he seemed bothered, but since they already had my $1100, he really could have cared less about my concerns. Let's just say I didn't keep it long. Although the co. is still going strong, and many here swear by their product line, I wouldn't use one again if it was given to me.