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Experiences with bassstringsonline.com?
- Thread starter dewolfe03
- Start date
2 x 
for customer service....Jason is a great guy, went out of his way to call me at home to chat about strings and options etc etc. I am sure he must field hundreds of emails phone calls and orders daily, so I appreciated him tracking down one guy, away up in Canada, who may be interested in 1 set of strings, to clarify information and ensure customer satisfaction.
thanks ! ! !
for customer service....Jason is a great guy, went out of his way to call me at home to chat about strings and options etc etc. I am sure he must field hundreds of emails phone calls and orders daily, so I appreciated him tracking down one guy, away up in Canada, who may be interested in 1 set of strings, to clarify information and ensure customer satisfaction.thanks ! ! !
How do you know if you are registered VIP.. I think I am but it's been awhile and now I don't remember if I did that..
Pm me your email address.
Andi there will be s page visible called VIP and there will be a VIP checkout payment option..
They're my current first choice. Very happy with their prices and service. Free shipping in the USA if you order $25 or more is nice too.
FWIW I occasionally order from JustStrings too. But only if I need to get guitar stuff for my GF at the same time and I only need one set of something for bass.
FWIW I occasionally order from JustStrings too. But only if I need to get guitar stuff for my GF at the same time and I only need one set of something for bass.
Why don't you just order your guitar stuff from Jason too?
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Because she likes to deal with JustStrings for her stuff. And she's been going to them since forever?
Because she likes to deal with JustStrings for her stuff. And she's been going to them since forever?
Dang, that's too bad. I hate that you will have to leave her!
Dang, that's too bad. I hate that you will have to leave her!
LOL! But that is so not gonna happen. We've been a pair since 1970. I'm positive we'll finish out this present incarnation as a team.
LOL! But that is so not gonna happen. We've been a pair since 1970. I'm positive we'll finish out this present incarnation as a team.
Wow that's awesome man
I didn't know about this until the other day, but I won't have to deal with anyone except Jason anymore. It's an awesome feeling. I know when my orders go in and out, I know when to expect things, and I know it'll be right.
.
Until today, I have used bassstringsonline for all of my string related purchases for the past few years......
I ordered a set of Fender flats, as well as some Bass Brites and GHS Fast Frets to fill out the order, weeks ago.
It took them 18 days to apparently ship them. They sent me an email this morning confirming that there had been a delay in the delivery from Fender and that my order had now been shipped.
NB: I'm talking 18 days before they (a) Notified me of anything and (b)Shipped, according to the email, them. ie. 18 days to get my order to the post office. Not their fault, but hey, LET ME KNOW!!!
So, after receiving the confirmation of shipping email this morning, I replied, saying how disappointed I was with their service and my strings really should have been here by now.
Their response was that they didn't realise I was an international buyer (go figure), the delivery had been delayed from Fender and that it is clearly stated in the ad that they can't ship Fender products overseas anyway. NB. They have sold me Fender strings before this.
They cancelled my order and refunded my money. Which I'm not complaining about. At least I got my money back.
Wait a minute! ..... Didn't they say that they had shipped my order already in that email? They must have ran after the postal van and pulled him over to get the order back! (rolls eyes!)
Bass Strings On Line have lost me as a customer. Unfortunately I've lost the bonus points (for discounts) I have been earning over the past few years too.
Until today, I have used bassstringsonline for all of my string related purchases for the past few years......
I ordered a set of Fender flats, as well as some Bass Brites and GHS Fast Frets to fill out the order, weeks ago.
It took them 18 days to apparently ship them. They sent me an email this morning confirming that there had been a delay in the delivery from Fender and that my order had now been shipped.
NB: I'm talking 18 days before they (a) Notified me of anything and (b)Shipped, according to the email, them. ie. 18 days to get my order to the post office. Not their fault, but hey, LET ME KNOW!!!
So, after receiving the confirmation of shipping email this morning, I replied, saying how disappointed I was with their service and my strings really should have been here by now.
Their response was that they didn't realise I was an international buyer (go figure), the delivery had been delayed from Fender and that it is clearly stated in the ad that they can't ship Fender products overseas anyway. NB. They have sold me Fender strings before this.
They cancelled my order and refunded my money. Which I'm not complaining about. At least I got my money back.
Wait a minute! ..... Didn't they say that they had shipped my order already in that email? They must have ran after the postal van and pulled him over to get the order back! (rolls eyes!)
Bass Strings On Line have lost me as a customer. Unfortunately I've lost the bonus points (for discounts) I have been earning over the past few years too.
Fender recently started enforcing this new policy. I do apologize we did not notice your order was international when it was first placed. Our priority is getting the out of stock product back in stock, in your case it was the Fender set which took longer to restock than usual. The day you messaged us was the day the strings were received. It was noticed after the shipping message was sent that the order was international so we were forced to cancel the order and issue the full refund.
We are a direct Fender dealer so must adhere to their policies.
Thank you for your understanding and again apologies for not noticing your order was international sooner. The international restriction was clearly stated in the products description at the time of your purchase.
International users please understand we are happy to ship internationally and make special arrangements to customers request. However we will not break international shipping policies set by select manufacturers.
Shipping noticies are sent at time of the labels creation. Not when the parcel is picked up by the postal carrier.
I have settled your bonus point account. Details sent via PM.
We are a direct Fender dealer so must adhere to their policies.
Thank you for your understanding and again apologies for not noticing your order was international sooner. The international restriction was clearly stated in the products description at the time of your purchase.
International users please understand we are happy to ship internationally and make special arrangements to customers request. However we will not break international shipping policies set by select manufacturers.
Shipping noticies are sent at time of the labels creation. Not when the parcel is picked up by the postal carrier.
I have settled your bonus point account. Details sent via PM.
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