Jason
For what its worth, here are my thoughts, as a buyer of "high end" basses on Fodera. Fodera was, probably in conjunction with Carl Thompson, the first boutique bass brand I ever really was aware of. In some sense, it still holds a place in my mind when it comes to the "holy grail" of boutique basses. However, perception is everything and I think the last few years have seen the brand damaged by some perception issues around:
1. Customer service;
2. Attention to detail; and
3. Business practices.
Part of my "wants" a Fodera in my (small) collection. However, the internet has made me a discerning buyer. I am not going to buy a Fodera or a Carl Thompson becuase they are seen as the Rolls Royce, when I know that you can get an S-Class for half the price with just as amazing build quality and features. I am sure that there are a lot of buyers out there that want or need the Rolls and that's why both Fodera and Rolls have waiting lists.
However, for someone like me who could buy a Fodera if they wanted, lets call this person the "Jungian Buyer", its not simply enough for a brand to be thought of traditionally as "the best", its got to continually prove itself to be the best and deserving of the price it charges. Ultimately its an economic decision as to what Fodera charges for its products and, with the waiting lists it has, maybe an increase is in order. However, if you want to attract the Jungian buyer, I can guarantee that the price charged also has to be justified in almost perfect customer service and almost perfect build quality from bass to bass. These are things that I think keep me away from the Fodera brand. I can't, at present, wait 2 years for a bass that may have quality issues. I need a guarantee that the bass I get will be finished perfectly for the kind of money and time investment. There are brands out there where you can all buy guarantee that and they ahve a reputation for it. FOdera, IMO, neesd to foster that reputation. It needs to convince the Jungian buyer that there is now no change a bass will leave the shop with a QC issue. That if the Jungian buyer calls up he will get someone on teh phone that will deal with his query straight away. That his email will be answered promptly etc.
FInally business practices, I recall a thread some time ago about Fodera buying a bass of a seller second ahnd and then turning it for a profit. The details escape me, but that kind of thing will kill a makers reputation. I think these sort of things need to be addressed openly and honestly and procedures put in place to prevent this sort of thing from happening. Likewise scheduling issues which I know you are dealing with - its simply unacceptable for a customer waiting 2+ years to see another persons bass put in front of theirs without explanation.
Anyway, that's my 2c. I wish you the best of luck and maybe, one day, you will attract more of the Jungian buyers to the Fodera stable.