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Fusion 550 mute switch not functioning

I've had the amp for about two months and I never bothered to plug a tuner into the back or use the mute switch on the front of the amp, so i figured that when I hit the tuner mute on the pedal and it didnt work it was because there wasn't a tuner plugged in. This was not the case. With the tuner in or out, the mute on either the amp or the pedal does not work. Anyone else have this problem before?
 
I'd call GK then.
If it were mine, I'd want to look at that front-panel switch to see if it's connected. Seems it is tied into the operation of the footswitch as well.
Not sure of you are comfortable doing that, and if not, you should not think of checking it. There is inherent danger in doing anything inside the amp. So I am NOT recommending it.
 
I think you guys missed the part where I realized I still had the thing still plugged in. My issue is now with the footswitch being borked in the right switch. Realized my only screw driver was an electric, which nearly threaded the screws in the footswitch because they were in so tight. Need to get a manual one, welp.