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GC knowingly selling defective merch?

D

Doc Ellis

Jun 1, 2009
66
0
Minneapolis Minnesota
#1
I recently purchased a MIM Deluxe Jazz 5 from GC and found that it had a dead pole on the neck pickup at the E string. I made them aware of this when I returned it 8/11 and over lunch today I saw it on the floor!

I tapped the poles again to make sure I wasn't mistaken, and yep... not fixed.


???????
 
#8
i have worked for GC and know what the problem is.

When a return is made, the employee doing the return is supposed to remark the return ticket as 'product needing repair' or something along those lines, and then they can place the piece on repair, which means they send it back to the distribution center or local tech for it to be fixed.

This instance is purely employee error, because they did not place the item on repair order.
 
#9
It's happened on two basses I bought from them. It was a Fender MIM 70's Jazz and it had a maxed out truss and the neck was bowed bad. Took it back and swapped for another, it was bowed too....they then tried a setup onsite and same result. The truss was maxed on it too. I said no thanks on another swap and just got my cash back. About 3 weeks later I was in again and they where both hanging on the wall. I checked the serials on both...same basses.
 
#11
sounds like a good deal on a btb!!!!

its always good to make sure (as an employee) that the gear got on repair o rder, so that way the next person who buys it doesnt return it for the same thing, creating a cycle that can be stopped right now. silly slackers at that GC... haha
 
#12
DudeWheresMy182 said:
i have worked for GC and know what the problem is.

When a return is made, the employee doing the return is supposed to remark the return ticket as 'product needing repair' or something along those lines, and then they can place the piece on repair, which means they send it back to the distribution center or local tech for it to be fixed.

This instance is purely employee error, because they did not place the item on repair order.
Click to expand...

What about when the store manager is the one who perpetrates it? I call bs on the 'oops' factor. A friend of mine ordered a used fender super 85 and had it shipped to the store. This was after returning a fender stage 100 that the distortion channel was bleeding into the clean channel. The amp squealed and fuzzed and etc when you turned the knobs. The store GM was the one helping us for weeks on end, before he just got his money back. Both amps were on the floor for sale.
 
#16
Well you can't really blame the entire chain. But obviously some of the guys that work there are pretty bad.

At my local GC I let an employee know that a Squier VM Jazz had a Geddy Lee Bass price tag on it. I HANDED him the bass and walked away... went back to the bass section a few minutes later and the bass was back on the wall with the same hangtag. A few days later... it was still up there.
 
#17
DudeWheresMy182, Yep, that BTB just might make it home with me. I have an SR506 that I love, but want a 5'er. It has the Mk2 pickups... Any experience with BTB's?

Neatobassman, I have returned items between GC stores a couple of times, had no issues as long as the receipt is in hand and was within the 30 days.
 
#20
i really like the versatility of BTB's, but the neck width kills me, especially on the new models. if its fine for you, you will have a great bass! Im just a fender guy at heart, so i love Ps and Js.

the GC i worked at was very solid when it came to principals and fundamentals as making sure only fully functioning gear is on the floor.
G, glad to hear GC has always been good for yoU!
 

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