What is it about big box stores? I’ve been looking for a new TV, decided on a Samsung. It’s a new model and not in stock everywhere. Went to one place who claimed to have one. I was thinking about picking it up but decided that it would be too difficult for me to move it so opted for their “estimated free” delivery.
I dug through their web site and buried three layers deep in the shipping FAQ is a policy that TV’s over 55” have a $50 additional delivery charge. Calling customer service confirmed this. I was told that it’s a heavy unit that requires two delivery people. So I go all the way through the purchase just to see, including giving my credit card. They spring the extra charge in at the very end before clicking on place the order.
So I go somewhere else. The next place takes my order, free delivery, it’s normally $50. The order process offers delivery dates to choose from. I pick one and place the order. A panel comes up saying that because of covid, there could be additional delays. The next day, I receive a call, they don’t have the set in stock and expect delivery to the store in two weeks. I then find out that they charged the full amount to my card when the order was placed.
A delay isn’t a big problem, I can accept that. I question the way that they do business, it makes me grumpy.