You would make an absolutely horrid businessman. By not doing a little legwork for me they closed the door on me ever buying an amp or guitar there. They also ensured that I suggest anywhere BUT Guitar Center to new musicians
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I'm officially boycotting Guitar Center
- Thread starter Spirit of Ox
- Start date
Correct.
Unfortunately today's business [EXPERTS] do not understand, Nor see the bigger picture. They do not realize the concept of customer attraction, satisfaction, and thereby retention.
Nor have they ever heard of word of mouth advertising being the best form of advertising that money can buy.
BUT I am still waiting for someone to chime in with their recollection of a plethora of Sam Ash hate threads.
Not gonna happen, because G.C. is a turd of a caliber unto themselves.
buldog5151bass
Kibble, milkbones, and P Basses. And redheads.
What's in it for them to order that part for you, and make about $.25? Would you spend twenty minutes to make that kind of money?
1 with the internet, as you said, it's easy for you to do it.
2 it's pretty unreasonable to expect them to stock every nut and bolt for every part of every axe.
Remember, they are there to make as much money as possible - the same reason YOU go to work every day. They are not there to fawn over you.
Wow really? Whats in it for them??? Pride? Self worth? Proving to themselves and other people they aren't a total POS employee??? Its attitudes like that that are employed by GC and exactly the reason that so many people across the country hate it there. Making that sale to me shows that you care about the customer. Which in turn may land you a management position. At the VERY LEAST aspire to be a GC Manager. Oh, wait... They hire straight out of the bottom of the barrel... To work at GC: is to not have any aspirations at all. You've given up on life. Working at GC = Working at Walmart. Same quality of employee.
buldog5151bass
Kibble, milkbones, and P Basses. And redheads.
Annddd........
It's retail. That's how they work. If they DO want to get ahead, they have to show sales. And not sales of $.25.
It's retail. That's how they work. If they DO want to get ahead, they have to show sales. And not sales of $.25.
You think it is more beneficial to throw away a customer for life and his friends - and walk off into the store and risk not making ANY sale? You, sir... I'm so glad you aren't one of my employees. You'd be fired so fast...
So have I got this right? Bass bro walks up to the parts counter of GC looking to buy a part for his axe. Imagine his outrage when he learns--wait for it!--THEY DON'T CARRY IT. He is so incensed by this horrible treatment that he goes and orders the part himself online for $4. Then he decides not only that he will never spend a dime in there again, but that he will badmouth the company at every opportunity so that other people will not shop there either. Such is his righteous indignation.
It's a wonder there are any retailers left.
You're not getting the point. THEY DO CARRY IT. They just had to order it. It has been confirmed by several phone calls across the country to various Guitar Centers.
buldog5151bass
Kibble, milkbones, and P Basses. And redheads.
What I am saying is that they have to maximize their time. FWIW, I own two successful businesses. I think I have a decent idea how to make money. Personally, I would have done it for you, but big box is not my business model.
THAT store doesn't carry it.
Everyone b%tches, but people still shop there. Your option is ordering on line - great customer service there. Shop where you like.
Incorrect. A phonecall to them with the part number and I got "We don't have it in store but we can order it for you". Horrible employees.
buldog5151bass
Kibble, milkbones, and P Basses. And redheads.
Yes, they can spend a half hour (calling, ordering, unwrapping, calling you, and selling it) getting you a part that will net them about $.25.
AHHH,
so since YOU yourself would have done it for him, you do understand the importance of good customer service.
So in your opinion ALL big box retailers are exempt, and immune to the fundamentals of customer service?
Or is it only G.C. ?
buldog5151bass
Kibble, milkbones, and P Basses. And redheads.
I would have done it, because my intent is to earn long term clients/customers (law office, custom baseball bat maker). I also work on a higher profit margin, which includes customer service.
GC is operating on a low profit margin, and most customers are not repeat buyers for big ticket items. Obviously most of them run on a low profit margin, high turnover, high sales model. They are by far the largest retailer in the country, and are making more money than I. Gotta be doing something right, as they are blowing most mom & pop, high service stores out of the water.
GC is operating on a low profit margin, and most customers are not repeat buyers for big ticket items. Obviously most of them run on a low profit margin, high turnover, high sales model. They are by far the largest retailer in the country, and are making more money than I. Gotta be doing something right, as they are blowing most mom & pop, high service stores out of the water.
I would think employees at guitarcenter would order the part because keeping people (fellow musicians) happy and playing music? You think there would be some kind of gratification that comes from getting someone the parts they need.
Maybe they could have done it themselves... But its nice helping people out. That is just a moral, stand up thing to do regardless of pay.
They are paid hourly + commission though yeah? No loss really either way so why NOT help out?
Well I aint reading 9 pages but getting to Fenway sucks! The Danvers MA store took 1 hour to process a simple gear sale, it was brutal. I like Performance Music in Woburn & they have way more high end gear than GC now.
Well, Sam Ash, Wal-Mart, Target, and many others are Comparable in theory, Big volume, low profit per item, High turnover, establishments.
Yet THEY still understand the basic elements regarding customer service, while G.C does NOT.
WHY do you think that is?
Yet THEY still understand the basic elements regarding customer service, while G.C does NOT.
WHY do you think that is?
I was looking for a used double bass pedal and decided to call them and they had one instock. I drove an hour but it was missing something so the guy I talked to gave me a $30 discount for another pedal. I left happy. Sometimes you have to talk.
