issue with tc electronic Sub n Up Octaver 'Toneprints'

[ShawnSheepy]

so I recently bought the Sub n Up Octaver and messed around with the 'toneprint' setting - I'm currently running into the issue that whenever I try to beam via the Toneprint app on my phone or store a different toneprint into the pedal by connecting the pedal to my laptop and using the Toneprint editor, it doesn't change and just uses the default Toneprint.

when beaming the pedal, the lights do the usual green blinking then back to standard red.
when using the Toneprint editor on my laptop, it uses the selected Toneprint until I click on 'store in pedal' which then reverts back to the default sound.
both the mobile and PC app are on the latest version

I'm really stumped, and haven't got any word back from tc electronic customer support, so I hope someone here had the same issue as me and found a solution

 

[Inconnu]

Haven’t had the problem with my Brainwaves and I hope I won’t, but your thread is on page 2 so here’s a free bump for you.

Seriously , I’ve heard but haven’t seen first hand that you can update the firmware on the pedal somehow. Also, sometimes digital pedals have a reset sequence. Using it might help. Did you see a reset sequence in your pedal’s manual? Maybe someone here knows about it?

 

[ShawnSheepy]

Haven’t had the problem with my Brainwaves and I hope I won’t, but your thread is on page 2 so here’s a free bump for you.

Seriously , I’ve heard but haven’t seen first hand that you can update the firmware on the pedal somehow. Also, sometimes digital pedals have a reset sequence. Using it might help. Did you see a reset sequence in your pedal’s manual? Maybe someone here knows about it?

thanks for the bump
there actually aren't any firmware downloads for this pedal on the tc electronic website, and no info on the reset sequence. I've actually gotten in contact with TC's customer service, so here's to hoping it'll get fixed. if not, I'll just send it back

 

[Spidey2112]

"Precautions:
Don’t lose that TonePrint!
When editing TonePrints, there are two things that
you should always keep in mind:
■ When you are done editing, always remember
to store your TonePrint to the pedal using
the “Store to Pedal” button! If you don’t, you
will lose your creation when you disconnect the
pedal.
■ You can use the knobs on your pedal in real-
time, and the parameters will follow on-screen,
but whatever you do: Don’t change the Type
Selector away from the TonePrint slot, and
do not disconnect power while editing without
saving."

 

[Spidey2112]

Not sure if you had the Tone-Print Editor manual.

 

[ShawnSheepy]

"Precautions:
Don’t lose that TonePrint!
When editing TonePrints, there are two things that
you should always keep in mind:
■ When you are done editing, always remember
to store your TonePrint to the pedal using
the “Store to Pedal” button! If you don’t, you
will lose your creation when you disconnect the
pedal.
■ You can use the knobs on your pedal in real-
time, and the parameters will follow on-screen,
but whatever you do: Don’t change the Type
Selector away from the TonePrint slot, and
do not disconnect power while editing without
saving."

thanks for the help, but both that and the manual didn't solve my issue

 

[Spidey2112]

I've only used my Sub'N'Up to beam a profile into the unit. I've never tested the functionality of download from a computer/Tone-Print Editor... yet.

Usually, the first thing I do is ensure I've met their minimum requirements, software/hardware wise. Try a different USB port on your computer, maybe? Sounds as if the computer is recognizing the device/connection, though. Is there any identifying feature within the Tone-Print Editor displaying your Sub'N'Up?

You ruled out a firmware update, so check that box. The editor has to be downloaded, so latest version, there.

I know it's not a 'permission' problem, but it's simulating one... read only, as opposed to write.

 

[hermanmunster]

I can say that my Spectracomp is doing the same thing. Cant beam anything to it and cant connect with a PC. The app for Windows just stops responding.

 

[SteveCS]

so I recently bought the Sub n Up Octaver and messed around with the 'toneprint' setting - I'm currently running into the issue that whenever I try to beam via the Toneprint app on my phone or store a different toneprint into the pedal by connecting the pedal to my laptop and using the Toneprint editor, it doesn't change and just uses the default Toneprint.

when beaming the pedal, the lights do the usual green blinking then back to standard red.
when using the Toneprint editor on my laptop, it uses the selected Toneprint until I click on 'store in pedal' which then reverts back to the default sound.
both the mobile and PC app are on the latest version

I'm really stumped, and haven't got any word back from tc electronic customer support, so I hope someone here had the same issue as me and found a solution

You must save your changes to a User TonePrint before uploading to the pedal. See #7 below - the manual does not make this clear, and there is no warning when going back from the Editor!!

The workflow is this

1: Open the TonePrint app on the desktop
2: Power up the pedal
3: Open 'Settings' in the app:

4: Connect the pedal to the PC with the USB cable and wait until the app has recognised the pedal, then click 'OK'.

4: Select 'Templates' in the app and select the pedal type:

5: Find and select a suitable starting template:

6: Click the Edit button (top right):

...and make your changes.

7: Click 'Save TonePrint' to save your work as a User TonePrint - select 'New' or 'Overwrite' as appropriate.

To get your TonePrint into the pedal:

1: Select 'User':

2: Select the pedal:

3: Select your new TonePrint from the list:

4: Click 'Store in Pedal' at the bottom of the screen:

-------------------------------------

I've just picked up a Sub'n'Up Mini (for a specific purpose) and have already developed a love/hate relationship with the TonePrint Editor. The love part is that the deep editing and multiple parameter to knob assignment capabilties meant that I could create exactly what I wanted - poly, up-only, input EQ filtering, tilt-style output tone control with assymetric centre frequency, variable dirt/chorus blend and default settings linked to the centre positions of the knobs for ease of recall. Amazingly simple to achieve in a pretty short amout of time. And all from just three knobs - outstanding!

However, IMHO there is a fundamental and major flaw which sullies the whole concept. It is that User TonePrints, i.e. my stuff, can't be ported between my devices.

I had hoped to be able to develop and fine-tune my TonePrints in the Desktop app, with all of the convenience of a large screen, keyboard, mouse, and full-screen visibility of the app. I had hoped to then transfer my work to an old worthless Android device from which to upload TonePrints as and when required, such as at gigs. Turns out this can't be done. There are no individual TonePrint data files created by the app. This means that nothing can be copied and shared between instances of the editor on different devices and nothing can be backed up. Also, because settings can't be extracted from the pedal it is not possible to transfer between devices via a pedal - you can't save to a pedal from one device then extract from same pedal to another editor on a different device. So if I want to use a small crappy Android phone at a gig I have to create the TonePrints in the mobile app on that very device. And I'd better hope that said device doesn't turn it's feet up and take all of my TonePrints with it. This really is a major oversight on the part of the developer.

YMMV

 

[ShawnSheepy]

You must save your changes to a User TonePrint before uploading to the pedal. See #7 below - the manual does not make this clear, and there is no warning when going back from the Editor!!

The workflow is this

1: Open the TonePrint app on the desktop
2: Power up the pedal
3: Open 'Settings' in the app:
View attachment 4589720
4: Connect the pedal to the PC with the USB cable and wait until the app has recognised the pedal, then click 'OK'.
View attachment 4589724
4: Select 'Templates' in the app and select the pedal type:
View attachment 4589733
5: Find and select a suitable starting template:
View attachment 4589732
6: Click the Edit button (top right):
View attachment 4589729
...and make your changes.

7: Click 'Save TonePrint' to save your work as a User TonePrint - select 'New' or 'Overwrite' as appropriate.
View attachment 4589734
View attachment 4589736

To get your TonePrint into the pedal:

1: Select 'User':
View attachment 4589739
2: Select the pedal:
View attachment 4589743
3: Select your new TonePrint from the list:
View attachment 4589745
4: Click 'Store in Pedal' at the bottom of the screen:
View attachment 4589746

-------------------------------------

I've just picked up a Sub'n'Up Mini (for a specific purpose) and have already developed a love/hate relationship with the TonePrint Editor. The love part is that the deep editing and multiple parameter to knob assignment capabilties meant that I could create exactly what I wanted - poly, up-only, input EQ filtering, tilt-style output tone control with assymetric centre frequency, variable dirt/chorus blend and default settings linked to the centre positions of the knobs for ease of recall. Amazingly simple to achieve in a pretty short amout of time. And all from just three knobs - outstanding!

However, IMHO there is a fundamental and major flaw which sullies the whole concept. It is that User TonePrints, i.e. my stuff, can't be ported between my devices.

I had hoped to be able to develop and fine-tune my TonePrints in the Desktop app, with all of the convenience of a large screen, keyboard, mouse, and full-screen visibility of the app. I had hoped to then transfer my work to an old worthless Android device from which to upload TonePrints as and when required, such as at gigs. Turns out this can't be done. There are no individual TonePrint data files created by the app. This means that nothing can be copied and shared between instances of the editor on different devices and nothing can be backed up. Also, because settings can't be extracted from the pedal it is not possible to transfer between devices via a pedal - you can't save to a pedal from one device then extract from same pedal to another editor on a different device. So if I want to use a small crappy Android phone at a gig I have to create the TonePrints in the mobile app on that very device. And I'd better hope that said device doesn't turn it's feet up and take all of my TonePrints with it. This really is a major oversight on the part of the developer.

YMMV

thank you for the instructions, however doing that didn't help me unfortunately
after some communication with tc electronic and them not knowing what the problem was even after me recording a video of doing all of that, I decided to send the pedal back to the shop I purchased it from (Thomann)
just an update for this thread!

 

[AlexanderB]

Sorry to hear about the issues. Please post the feedback from Thomann, if you get any.

 

[jeromebass38]

onc j'ai récemment acheté le Sub n Up Octaver et j'ai déconné avec le paramètre 'toneprint' - je rencontre actuellement le problème que chaque fois que j'essaie de transmettre via l'application Toneprint sur mon téléphone ou de stocker une tonalité différente dans la pédale en me connectant la pédale à mon ordinateur portable et en utilisant l'éditeur Toneprint, cela ne change pas et utilise simplement le Toneprint par défaut[/QUOTE ]

Bonjour, j'ai le même problème.. je résous mais pas facile ! j'espère que tc a fait un firmware bientôt : après mémorisation dans la pédale, j'ai mis le bouton sur poly/puis toneprint/ puis classic, beaucoup de temps et je joue aussi ; et j'active et désactive le contournement du bouton beaucoup de temps, et je joue aussi et je déplace le bouton dry/upsub/sub2...beaucoup de temps...et ça tourne !!! je ne sais pas pourquoi, pas très facile mais la seule solution.... (Sorry bad english so translate my french : j'avais le même problème que je pense avoir résolu, mais ce n'est pas simple ! j'espère un firmware pour une mise à jour bientôt : alors une fois que j'ai sauvegardé le toneprint dans la pédale, je bouge plusieurs fois (+10)les différents boutons poly/toneprint/classic et en meme temps je joue pour voir si le son enregistré et le bon ou non .. alors je continue je bouge le boutons on/off bypass plusieurs fois (10 fois ou plus...) et je joue, et je bouge les 4 potards dry sub up sub 2 plusieurs fois, en jouant, et pareil poly/toneprint/classic ... au bout d'un moment ça marche ! je ne sais pas pourquoi, ça semble être la seule solution, je ne changerai pas le toneprint trop souvent, en attendant une mise à jour !!! je regrette de l'avoir acheté....