I had an inquiry about an issue with a set of flats back in December and they responded very quickly. No name on the message - it was from "[email protected]". But it did appear to be a direct response from a person, not auto-reply type of thing.
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La Bella customer service?
- Thread starter Cedde
- Start date
Well they're not "cheap" and I know they are probably costly to manufacturer but if you wanna offer a premium product, it got to be impeccable
Another data point - contacted Labella via the form on their site yesterday around 4:30pm about an issue with some new LTFs (details in this thread) and got a response at 1:30pm today.
Not resolved yet, but I’m impressed that I heard from a real human being that quickly.
Not resolved yet, but I’m impressed that I heard from a real human being that quickly.
I had a similar experience last summer. Something was off with the G string in a pack of 750N tapes I had just purchased at my local Long & McQuade store. I sent a brief message describing the issue via the Contact Us page on La Bella's site and got a response within the day. They asked for my address and proof of purchase, which I provided, and a new string was in the mail the next day. No fuss, just very good customer service.
I know, ain't it grand?! It's almost like they're in the business of manufacturing and selling strings if their website can be trusted!
I've said it before, I've had QC issues with almost every set of LaBella flats I've ever had, that required replacement. IMO they need to step up their quality game, then there's less customer support required.
I know, ain't it grand?! It's almost like they're in the business of manufacturing and selling strings if their website can be trusted!
I've said it before, I've had QC issues with almost every set of LaBella flats I've ever had, that required replacement. IMO they need to step up their quality game, then there's less customer support required.
I've been playing LaBella strings for over 20 years and have never had a problem.
Well made, robust strings imo. I emailed about a single string gauge one time and received a prompt response.
Now Magma, there is some poor customer service for ya. At least that has been my experience
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Closing the loop - I was out of town for a few days, and a new string was in my mailbox when I got back. Can’t beat that.
(I know, I know, not getting a bum string in the first place would beat that. But mistakes happen, and I appreciate a company that owns them and works quickly to make things right.)
I contacted them previously on email and they never responded. Normally this ends my efforts to contact a company unless I have no other options. Yes I can call (I’m a boomer, and we still know how to do such things like make “telephone calls”), but prefer to avoid long phone menus and unanswered VMs.
