I have a sure-fired way to never be dissappointed with the service at GC again: Don't expect it. Don't expect your salesman to be knowledgeable (hey, he's probably a guitarist, anyway.) Don't expect them to give you a premium on your custom-made trade. Don't expect them to have a room full of high-end basses and amps in stock. Don't expect to find a salesman that can spend hours with you rattling obscure facts and figures about every high-end bass in existence. If you follow this advice, your GC experience will be much more pleasant.