I re-read through the thread and don't really see any 'ragging'
The most damning 'hands-on" opinion was mine - and all I said was its a great store, great gear - but the 4 times I have been there I found the service to be meh. SO? None of us (be we a company, a person or a talkbass entity) are perfect...and as such shouldn't expect 100% positive reviews.
I am a Chef - Let's say you hired me for a catering meal and the food was great but the desert was so-so. Then later you were on a Catering Enthusiasts Forum in which someone was asking for opinions on GTA catering campanies - should you say that everything was perfect? Or should you say that the meal was great but the dessert was only so-so? The truth of course!!
Similarly if I , or fans of my cooking, read these comments should we attack/challenge them or take them as a point of improvement? Hopefully we are mature and confident enough in who we are and what we do that we would take each comment as a potential learning experience and/or with a grain of salt.
This thread seemed to me like someone was going to be in the GTA and was looking for a quick synapsis of the local market - we all gave opinions. If I was looking for a Roscoe or a Lakland, I would shop at Club Bass - no problem. Is it a great store to go to if you just want to kick tires and shoot the ****? IMHO - not really. Obviously others feel differently....but that is life right?
As for word of mouth - I wouldn't put much stock in "I heard..." or "People say..." either in life or teh interwebz
Now why anyone would be upset or worked up about it is beyond me..... Nothing I have said here would be any different than what I would say to Dave if he asked. If one can't listen, accept and work with some critiscm, one will find life to be frustrating and a difficult place in which to succeed.....imho, ime, ymmv)