• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

My experience with bassstringsonline.com part 2!

#441
Guys, first and foremost let me say thanks to Jason for being the best service I've had in the industry on my FIRST time ordering from him.

I ordered one string to replace on an older bass (a low B). I couldn't remember what scale it was, so ordered the longer string thinking that was the one on it previously. When I went to tighten her up, the string (an $11 string, mind you) popped before even getting to tension.

I emailed Jason thinking it was a bum string, as I'd used them before with no problems. Turns out the scale length was wrong, and stretched the core of the string too much on the peg.

***happy ending***

Jason then emailed me back and very kindly told me to make sure that the strings were the right scale the next time. :) He sent me the right one, FREE OF CHARGE to my address the same day as the email. My user error, him out an expensive string + shipping, all to help me out and keep me happy? you're joking, right?

Well, I'm not. My preferred strings are kinda a pain to find around here, but that's solved. I won't buy from anyone else.

Cheers Jason!
 
#442
SLaPiNFuNK said:
We send out a generic email after we process your initial order request if an item is not in stock. You should have received that email.

We did not receive any actual emails from you. However, we received 2 CRM tickets from two separate email addresses other than the email address your order was received from.

One CRM ticket was received 7/2/2013 4:36:00 AM and my reply was sent at 7/2/2013 3:39:24 PM. (I have been home stuck in bed during this time)

2nd CRM ticket was received 7/2/2013 3:39:39 PM and my first reply was sent at 7/2/2013 3:41:49 PM and another email reply from me at 7/3/2013 4:05:07 PM and a 3rd at 7/3/2013 4:13:07 PM when I received the charge-back notification from your credit card issuer.

I had not received any email replies to any of the messages I had sent you.

In my email replies I sent you an explanation of what the issue is. I have been out of my office since June 27th really sick. Today is my first day where I am actually up moving around. So yes my emails did get behind, but I answered each of your emails that I actually received.

I do not feel it is fair to say you did not receive any email replies when they are clearly time stamped in our CRM manager. First email reply was less than 12 hours after your first email, the next was literally minutes after your 2nd email was sent.

The reason why you do not see any orders is you have THREE accounts registered on our website...

Three separate email address's, all at gmail, one with your actual name, and one with a name related to a hobby. However the order was placed with an email address that starts with the letter "P", you will see your order information there. Any emails related to your order would have been sent to the "P" email address.

Your account was deactivated due to the fact that we sent multiple email replies to you but did not receive a response. Your account is now active again.

As I sent you in an email this morning, even though you have received a full refund I am still going to fulfill your order and I apologized for the delay as this is not something I normally have issues with.

Hopefully in the future you will give my company another try. Rotosound is having some kind of problem fulfilling these strings and I am sorry it affected your order.
Click to expand...

Great service Jason.
 
#443
I've had some strange problems re: not getting emails that people have sent me. Don't know if others are having this problem as of late, but as of right now I know of 3 other people with three different internet services using three different email platforms and the missing emails remain a mystery.

This Internet is wonderful, but far from perfect.
 
#445
Jason sure is snazzy. ;)

IMG-20130715-00283_zpsd69c4628.jpg
 
#448
Jason at Bassstringsonline.com rocks! He a very pleasant and easy guy to deal with. All messages are returned in a timely manner. He has no problem sharing knowledge about a particular product. Besides, his prices are awesome! I have placed many orders with him, with more to come!! Thanks, Jason!
 
#449
Made an order with Jason the other day, guitar and bass strings. So much more helpful than anyone could reasonably ask, great communication, and really patient with any dumb questions or issues. Got an email the day after saying the strings were delayed, and another saying they'd been sent less than 24 hours later. Even his 'delayed products' are quicker than other places.

Wouldn't want to get anything I can get from Bass Strings Online anywhere else
 
#453
Let me just say that I think I must be one of Jason's best customer. As a beginner, I wanted to try everything out there and Jason has always come through for me with his suggestions. Great price, great service, speedy shipping. I wish every online retailer had the same dedication to service. Some years back I had one of the worst experiences dealing with a certain luthier in Florida. He could learn a lot from the way Jason handles himself (and his customers).
 
#455
Phillip Jordan said:
Hoe do we get the TB discount. Lots of strings to try!
Click to expand...

Any forum reader is eligible for VIP discounts!

Simply register at this link: Invalid Link Removed

Please indicate in the comments section you are a forum user or would like to be a VIP! Then I will set you up as a VIP!

If you are already registered, shoot me a PM or email with your registered email address and I will activate VIP pricing on your account.

Once setup as a VIP you will see VIP in the upper corner and get extra discounts where available.

PS: Please understand that setting users up as VIP's is a manual process. So if I am not at a computer or sleeping (rarely happens) it may take a moment to set you up as a VIP.

While on the subject of VIP membership, it is also available on [Invalid or Expired Link Removed] and Link Removed for all of your bandmates!
 
#459
SLaPiNFuNK said:
Any forum reader is eligible for VIP discounts!

Simply register at this link: Invalid Link Removed

Please indicate in the comments section you are a forum user or would like to be a VIP! Then I will set you up as a VIP!

If you are already registered, shoot me a PM or email with your registered email address and I will activate VIP pricing on your account.

Once setup as a VIP you will see VIP in the upper corner and get extra discounts where available.

PS: Please understand that setting users up as VIP's is a manual process. So if I am not at a computer or sleeping (rarely happens) it may take a moment to set you up as a VIP.

While on the subject of VIP membership, it is also available on [Invalid or Expired Link Removed] and Link Removed for all of your bandmates!
Click to expand...

WOW. this is COOL!!! I contacted you a few weeks back about Sadowsky strings and some alternatives... lo and behold it took someone from this site to clue me in that you had individual taperwound B strings available from a brand that i love, as opposed to using what was available close to me (i.e. sadowsky, from a local dealer). This should be awesome. I will be ordering next week!
 
#460
gustobassman said:
WOW. this is COOL!!! I contacted you a few weeks back about Sadowsky strings and some alternatives... lo and behold it took someone from this site to clue me in that you had individual taperwound B strings available from a brand that i love, as opposed to using what was available close to me (i.e. sadowsky, from a local dealer). This should be awesome. I will be ordering next week!
Click to expand...

Excellent!

I see you are in San Diego! CA residence get a little something extra since they have to pay tax...

On a side note, I may be getting my bi-weekly San Diego gig back! Woot!
 

Latest posts

Top Bottom
Back