i dunno if im posting in the right section, but I just want an opinion or advice on a situation that pretty much goes on in my local music store in Hawaii.
Theres this place called Easy Music which contains probably is the biggest new music gear distributor on the island, and they have 2 stores. I go to the one closest to me since they usually have what im looking for at close to, or cheaper than internet prices compared to other stores who hike up prices.
Anyway, I go there about once a month, always to buy something, whether it be strings, picks, cables, or even a guitar. The problem I have is with the staff, there are usually 4-5 employees working at a time. I get no acknowledgement from the employees. Most of the time theyre playing some instrument or gathering around a computer to watch a video or demo (imagine, all of them are doing that while there are customers in the store) of something "interesting." I go up to ask a question sometimes, if they carry something or not, and they act like its an inconvenience to them. I asked the "effects expert" of the store if I could test out a pedal while he was playing with some gear/guitar and he told me to pickup a bass to test with (it only takes a second) and a minute later, he walks over with the pedal (theres something called delegation).
I notice they acknowledge other "adults" who walk in the store or even kids with parents. I'm not the oldest looking 17 year old, but I know the definition of customer service since I work part time for a local food shop, where customers are the number 1 priority.
sorry for the rant.
Theres this place called Easy Music which contains probably is the biggest new music gear distributor on the island, and they have 2 stores. I go to the one closest to me since they usually have what im looking for at close to, or cheaper than internet prices compared to other stores who hike up prices.
Anyway, I go there about once a month, always to buy something, whether it be strings, picks, cables, or even a guitar. The problem I have is with the staff, there are usually 4-5 employees working at a time. I get no acknowledgement from the employees. Most of the time theyre playing some instrument or gathering around a computer to watch a video or demo (imagine, all of them are doing that while there are customers in the store) of something "interesting." I go up to ask a question sometimes, if they carry something or not, and they act like its an inconvenience to them. I asked the "effects expert" of the store if I could test out a pedal while he was playing with some gear/guitar and he told me to pickup a bass to test with (it only takes a second) and a minute later, he walks over with the pedal (theres something called delegation).
I notice they acknowledge other "adults" who walk in the store or even kids with parents. I'm not the oldest looking 17 year old, but I know the definition of customer service since I work part time for a local food shop, where customers are the number 1 priority.
sorry for the rant.
). Go-to-guy wasn't working that day and the guy at the Accessories department didn't even make an effort to find out when the GC would start stocking them. Oh well :\
