Here's how my in-person meeting at the DPD office went...
Chris: I'm here to talk about my permit application. The screening was rejected and the note said that I needed to come in. This is my project number.
DPD: Oh you didn't need to come in for this, we could have worked it out over the phone.
Chris: The note specifically says it can't be discussed over phone or email. Who submitted the note?
DPD: I did.
Chris' thoughts: [we're off to a great start]
DPD: I can't process this until you submit a site plan.
Chris: I did submit a site plan, it's right there on your screen.
DPD: You didn't submit this through the project portal.
Chris: Yes I did.
DPD: You used the wrong part of the project portal.
Chris: There are different parts?
DPD: Yes, you need to use this little link buried in text over here.
Chris: Will that get it into your system?
DPD: Yes
Chris: So you can see it on your screen?
DPD: Yes
Chris: Like the one that's on your screen now?
DPD: Yes, but I can't use this one.
Chris: Why not?
DPD: You need to use the other link.
Chris: What's the difference?
DPD: The other link routes it through another office that needs to review it.
Chris: Where's this other office?
DPD: [points to the person LITERALLY STANDING NEXT TO HER]
Chris: You can't just give them the file? They're three feet away.
DPD: Nope. Can't.
Chris: Do you see the absurdity in that?
DPD: You should have used the other link.
Chris: How would I know to use that link? I did EXACTLY what two different people in your office told me to do.
DPD: Who did you speak to?
Chris: I spoke to A and I spoke to B.
DPD: You couldn't have spoken to A, he doesn't answer those kinds of questions.
Chris: I did.
DPD: You couldn't have.
Chris: How would I know his name and that he's in your office if I hadn't? Why would I make it up?
DPD: I have no way of knowing that.
Chris: Fine, what about B?
DPD: B is on vacation. He'll be back tomorrow. You can come back on talk to him then if you'd like.
Chris: Great. So at this point I have no recourse but to return home and submit all of this stuff again so that you can see it on your screen in the same way that you can now, but it will go through your neighbor's office despite the fact that he could easily get it from you.
DPD: Yes.
Chris: Wow, what an efficient process. How long will the intake process take to complete?
DPD: 1-2 weeks.
Chris: It will take 1-2 weeks to get information you already have in your system a grand total of 3' from where it is now?
DPD: It will take 1-2 weeks.
Chris. Wow, what an efficient process. [leaves the office of DPD]