+1 again.
I can name shops that are just as small... and also smaller... who are more responsive. I love Joe and his products, but they really could do better.
My thoughts exactly.
I custom ordered my Sonus from them two years ago and had all the problems that all of you guys mention... The thing is, do I like my Zon? Yes. Will I order another bass from them? NO...
That's my opinion anyway...