Phone call to Ibanez - facepalm

[HogieWan]

I just got off the phone with a guy at Ibanez after google-searching the number because it is not listed on their website. I was asking if they had a technical drawing of an ATK 300 bass, specifically the truss rod and route for the rod. I have recently acquired an ATK with a stripped truss rod, and I was trying to determine if their was any way to fix it without removing the fretboard (is the rod screwed into the anchor or welded, etc). After asking for the info and explaining why I wanted it, we had this exchange (paraphrased from memory):

Ibanez Rep: We don't have anything like that but I don't understand why you would need it.

me: Well I just want to know the size and shape of the rod and the anchor and the route that it all sits in.

I R: Size and shape?

me: Yes

I R: It doesn't have any.

me: The truss rod has no size or shape?

I R: Right, it's just a rod.

me: A rod with no size and shape?

I R: Yes

At this point I knew he could be of no help, but I couldn't get off of the phone because I was speechless.

 

[Jon_West]

Must be an interesting looking truss rod...

Does it look something like this?

Link Removed

 

[__HM__]

Thats flipping amazing. xD

Seriously though, they would employ somebody who doesnt know enough basic geometry to gather that a rod is a three-dimensional figure?

 

[Jonathan1990]

Why bother calling them? Just buy another ATK 300, tear it to pieces and measure the rod yourself. Much faster, IME.

 

[Ruckus_Instrmts]

instantly reminded me ofthis

 

[__HM__]

instantly reminded me ofthis

"Sir, its a difference of opinion."


xD

 

[St Drogo]

So you ran into a man who believes it's normal for any rod to have no size or shape.

Pity that man.

 

[kesslari]

Stupiditum is the most common element in the known universe...

 

[bronzehydra]

instantly reminded me ofthis

haha, I like how BOTH of the people thought .002 cents and dollars were the same

 

[pilotjones]

So you ran into a man who believes it's normal for any rod to have no size or shape.

Pity that man.

No, pity his wife.

 

[hbarcat]

No, pity his wife.

 

[mikeyswood]

Engrish is the toughest language to learn.

 

[Angus]

They have technical drawings available somewhere in the nether regions of their website.

 

[HogieWan]

They have technical drawings available somewhere in the nether regions of their website.

I found electrical drawings, but not physical drawings.

Engrish is the toughest language to learn.

To be clear, he was very American.

 

[Angus]

They're there- I'll look them up when I get home.

 

[oniman7]

instantly reminded me ofthis

I knew what that was going to be before I clicked on it. lol

 

[jp58]

So your bass has a truss rod, that takes up no space and has no size nor shape? Is it even made of matter, or is it some kind of antimatter or something?

 

[HogieWan]

They're there- I'll look them up when I get home.

I've been searching and I've found nothing. If you can help I would surely appreciate it.

 

[Beej]

Funny story, but serves just to remind us that no business, ever stocks their customer service department with tech guys...

 

[mikeyswood]

True dat "homie"