I really like GC and tend to have good experiences. I travel some for work and pop in to different stores when I can. I think GC - as with many things in life - is what you make it. I can think of two positive experiences that could have been bad if viewed a different way. 1. I bought an aerodyne from them. It was a floor model and marked down significantly. Since I was traveling they agreed to ship it to my home. For free. Well their shipping guy got confused and pulled a fresh from factory bass and sent it to me. The sales guy called and emailed all apologies offering to send me return labels. I was not about to send the fresh never played one back so they sent me a gift card for their mistake. All around good customer service. Sure they screwed up but they were doing me a favor in the first place. 2. Last weekend in a newly opened and really crowded store my son and I were messing with the mini Akai keyboards. We could not get one to turn on so I ask a sales guy for help. He says “oh people leave those on all the time” and wanders off. I was a bit confused by that and decided to walk back to the wall of basses. 5 minutes later the sales guy finds me in the crowd holding three AA batteries. He takes me back over and loads the batteries so my son could take it for a test drive. Again, the sales guy went out of his way to be helpful. Someone made the point that CG is for the hobbyist. To a certain extent that is probably true; you won’t find Fodera’s on the wall. But I think CG is doing a pretty good job.