Maybe this Behringer love/hate fest is a good place to tell my Behringer service story...
My small town music shop had a Behringer bass combo - a BX1200, I think (120w, 1 12" aluminum cone speaker). Store had taken it in as a repair job. The owner (a school) elected not to repair, and gave it to the store. I bought it for $25, to use as an extension speaker.
Later, I opened it up to see what was wrong with it. Something had burned out on the power supply PCB. There was some weirdness on that board; made me suspect a manufacturing error.
I had heard Behringer doesn't give out schematics, but decided to call 'em anyway. Got a woman in service, told her my story, that I was not the original owner, and needed a schematic for the power supply board. We talked for a while, she being mildly annoyed and uncooperative, me being persistent. Then something changed. She asked me to email her a photo and some other information, which I did. Then she wrote back, asking me to mail the board to them; didn't say why. Reluctantly, I mailed it... guessed there was a small chance they'd send me another board. Then I forgot about it.
Weeks or months later, a box showed up on my door. It was a complete reconditioned BX1200 amp (looked like new). I was very surprised, and rather impressed.
Now I'm one of those guys who used to say "I can get a tone I like out of any amp". That was until I met the BX1200. After a couple days of fiddling, I gave up. I decided I'd quit while I was ahead. I took the new amp back to the music store where I bought the old one, and gave it to them to sell on consignment. That way, they got a piece of my windfall.
I still have the original cab; will probably give that to a local teenager who blew the speaker in her BX1800.
Like others here, I don't like the Behringer business model. Think this story illustrates that no company is all good or all bad.