Reasonable? Unreasonable?

[Spent]

I purchased a piece of gear off of Reverb on Sunday. Didn’t hear anything from seller until I emailed him on Wednesday; he responded that it will be sent out the next day. Per tracking number, the item was shipped Friday and will be here Monday. I’m unhappy because, working Monday through Friday, my expectation was I’d have it at least by Friday so I could play with it over the weekend (I’m a few hours drive from seller, so USPS would get it to me in two days). On top of that, it’s replacing a critical piece of recording gear that recently died on me and I cannot do without it, so no recording this weekend. Not sure if this matters, but the shipping charge was twice the actual cost of shipping, but I was happy with the total price anyway. I considered emailing him to let him know that I’m going to mention this in my feedback and see what he says. He’s a relatively new seller so this will lower his overall rating. Obviously nothing will change the fact that I’m getting it more than a week after I bought it (thanks amazon for distorting my expectations) but I’m still unhappy about it. Am I being reasonable or unreasonable about the shipping?

 

[buldog5151bass]

As you said, it's a new seller. So it took a few more days than you had hoped. Do you want to kill his rating over this??? Nothing wrong with dropping him an email about the shipping charge, and can mention you were disappointed about the delay as well.

 

[Roland GR 88]

Unless you specifically arranged a shipping method that would have got it to you in under a week you should just wait and be grateful that it's on its way.
The seller isn't a corporation with a shipping department so don't treat them like one.

 

[mrcbass]

Sorry you're disappointed, but if I needed something quickly and the seller is two hours away, I'd have made the drive.

Seller also probably works M-F as well and didn't have time to deal with shipping before he did.

I wouldn't bash him in a review. I might let him know I was tempted to do so and that he should try to be more prompt in the future, but unless you specifically arranged for a receive date, you really can't go after the seller.

 

[catcauphonic]

Yea, I wouldn't leave that in the feedback unless you had communicated it prior to making the purchase that you need it for a certain date, as not everybody's idea of a reasonable handling and shipping time is the same.

I might inquire about the high shipping cost directly, but it is what you already agreed too

 

[Slater]

I think it’s reasonable to be disappointed, but unreasonable to ding his feedback unless he failed to meet a predetermined shipping deadline.

 

[lat]

Yea, I wouldn't leave that in the feedback unless you had communicated it prior to making the purchase that you need it for a certain date, as not everybody's idea of a reasonable handling and shipping time is the same.

I might inquire about the high shipping cost directly, but it is what you already agreed too

This...

 

[DirtDog]

I’d be a bit cranky too if, after three days of silence, I had to contact the guy for an update only for him to tell me there’d be another 24 hours of delay.

Yeah, I get it, life gets in the way but it takes only seconds to communicate promptly!

 

[FilterFunk]

As you said, it's a new seller. So it took a few more days than you had hoped. Do you want to kill his rating over this??? Nothing wrong with dropping him an email about the shipping charge, and can mention you were disappointed about the delay as well.

^All of this.

After he's pondered your response, then he can decide whether or not to improve as a seller or be a jerk about it.

 

[Keger Jupit]

(thanks amazon for distorting my expectations)

That covers it pretty succinctly. We've all gotten spoiled

I wouldn't be to happy about the delay in communication, though. Sounds like a good opportunity for the seller to learn about customer service. I don't know that I'd call him/her out publicly...newbies eventually become salty dogs.

 

[organworthyplayer337]

3 days without communication, and the only update you got was after you had to email them first... I feel like that's worthy of disappointment. As an online seller, I would never go 3 days without saying anything to the buyer, especially after I've taken their money. I would let them know that that is generally unacceptable, at least if you want to be a good seller. Idk about leaving negative feedback for them tho

 

[DoctorZee]

If it was a more established seller, I’d have no issue leaving negative feedback. For a new shop, I’d cut some slack. Sending him the feedback privately is a great idea, though. It could really help him, and his future buyers.

 

[sedan_dad]

You're being a jerk. Lighten up.

 

[Spent]

You're being a jerk. Lighten up.

How?

 

[lfmn16]

To me that's unacceptable. However, I still wouldn't leave bad feedback. If I needed something by a certain date I wouldn't "assume" that it would get to me, I'd contact the seller and let them know. Actually shipping cost is irrelevant as you agreed to the shipping cost prior to buying.

 

[nilorius]

Every one had to get through out this.

 

[swink]

I bet you could find your critical piece of recording gear, for a more expensive price from a more experienced seller...

 

[charlie monroe]

So his shipping charge is more than the quote from the courier? Imagine that.

Does that mean that the box, packing materials, the time to put it together and the gas to get it to the terminal don’t just appear from nowhere?

 

[Chrisk-K]

If you need a bass in two days, buy from a seller that offers guaranteed two day shipping and pay for expedited shipping.

 

[Spent]

So his shipping charge is more than the quote from the courier? Imagine that.

Does that mean that the box, packing materials, the time to put it together and the gas to get it to the terminal don’t just appear from nowhere?

Yeah, I’ve bought and sold a lot over the years. Notice the part where I was cool with it.