Repair Shop Damage

[Needenaneden]

There are much better avenues to exhaust before you completely close the door. In fact, doing something like that potentially opens you to a libel suit.

I don't think any shop wants to be known as one that sues customers.

 

[msaone]

I say if its their fault, they should either touch up the spots they messed up or compensate you a little with some cash.

Touch it up?! If this was really new bass, wouldn't even have picked it up. Unacceptable.

 

[Vinnie Boombatz]

I took my very nice and very expensive banjo to a shop to get it set up and have spikes installed and a set up. Apparently the guy didn't even do the set up, and drive two of the three spikes through the back of the neck (!!!) and split the double binding on the neck. He actually had the balls to call me, tell me it was ready for pickup and NEVER mentioned the damage. I got there just opened the case, looked at it, paid him, then took a closer look and kind of lost it! I asked him what the hell he did, and if he really though I wasn't going to notice. He refused to give me a refund and I ended up having to almost hire a lower, and wrote them several threatening letters. They finally ended up buying me a brand new neck (it was a double bound, heavily inlaid, flame maple neck) and giving me my money back. They would not pay to have the neck installed by another shop however, and instead offered to install the new neck. I told them that they were insane, cut my losses, too my banjo to a real shop, and am having the new neck installed as we speak.

 

[SirMjac28]

you could always be a d!**, pay with a credit card then dispute the charge.

Love this

 

[Vinnie Boombatz]

you could always be a d!**, pay with a credit card then dispute the charge.

I tried disputing a charge on a card for a situation very similar to this where a shop damaged an instrument. I was denied. Was told that the if the services were rendered that there was nothing I could do. THe damage was a totally different issue than the services charged for, and had to be disputed directly with the shop, a lawyer,etc., and was not a case for the fraud division of that particular credit card company.

Read a few posts back to see what damage I'm talking about.

 

[bassbully]

I took my very nice and very expensive banjo to a shop to get it set up and have spikes installed and a set up. Apparently the guy didn't even do the set up, and drive two of the three spikes through the back of the neck (!!!) and split the double binding on the neck. He actually had the balls to call me, tell me it was ready for pickup and NEVER mentioned the damage. I got there just opened the case, looked at it, paid him, then took a closer look and kind of lost it! I asked him what the hell he did, and if he really though I wasn't going to notice. He refused to give me a refund and I ended up having to almost hire a lower, and wrote them several threatening letters. They finally ended up buying me a brand new neck (it was a double bound, heavily inlaid, flame maple neck) and giving me my money back. They would not pay to have the neck installed by another shop however, and instead offered to install the new neck. I told them that they were insane, cut my losses, too my banjo to a real shop, and am having the new neck installed as we speak.

That is horrible! There are quite a few shops like this out there that practice on other's instruments. I had a bone nut cut and intalled on my MIA P bass by a vey good local shop. After restringing it months later I found whoever cut the nut also filed into the neck wood toward the headstock when filing the nut slots. The damage was not to bad and was hidden by the strings until I took them off. Whoever did had to see this and I told the owner of the shop.. He offered to fix it and I found out it was a new guy he hired and was training that did it

 

[DwaynieAD]

I tried disputing a charge on a card for a situation very similar to this where a shop damaged an instrument. I was denied. Was told that the if the services were rendered that there was nothing I could do. THe damage was a totally different issue than the services charged for, and had to be disputed directly with the shop, a lawyer,etc., and was not a case for the fraud division of that particular credit card company.

Read a few posts back to see what damage I'm talking about.

i wasnt being serious. but this is good info for anyone that thought i was.

as far as I'm concerned he owes you the cost of the instrument brand new and I would take him to small claims court for just that.

 

[Iridescentone]

Sad. Well, there certainly are more than enough jackass butchers out there working on instruments. Especially guitars, it seems.