Can you elaborate on "violation of federal law"? I don't know enough about it to bring it up in an email.
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Rickenbacker finish issue (Resolved by RIC)
- Thread starter Wolfenstein666
- Start date
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- rick
Can you elaborate on "violation of federal law"? I don't know enough about it to bring it up in an email.
Maybe guy n. cognito can chime in here. He pointed out the specific law to Ric that makes this illegal, if I'm remembering things correctly. My Talkbass search skills have failed at finding his old post about this.
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In my state, I believe there is also something about selling consumer goods with an expired warranty, but that would just refer back to the retailer giving one cause to return it to the retailer for refund. (I know that is not the case here as the OP's finish warranty runs until 6/16.)
Here's the actual text of the FTC regulations from
16 CFR 700.7 - Use of warranty registration cards.
Notice that this warranty card scam is specifically prohibited.
16 CFR 700.7 - Use of warranty registration cards.
Notice that this warranty card scam is specifically prohibited.
That's an interesting read. I noted how it says "warranty cards ARE allowed as ONE way of verifying warranty status, just not the only way". Which is why the also added that a sales slip would work. Hm. Good to have this information. I don't want to invoke this at all, anything involving legal action is territory I don't like treading on. But it's very good to know. Thanks for the information!
Yep I've heard Ric is a bit crooked
just kidding!!!!!
This is no help at all but I couldn't resist.
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UPDATE
Wow......just......wow.
Hi _________,
The manual is not a legal warranty document, the North American Limited Warranty statement is and is on the warranty card, it should have been received from the retailer at purchase. The North American Limited Warranty statement governs the warranty and how to register the instrument, not the owners manual so without the warranty card being mailed in we are unable to register your instrument or assist with pursuing warranty work. It states “The instruments original and unaltered warranty card must be completed and mailed to RIC with a copy of your sales receipt as proof of purchase, within 10 days of purchase date in order to obtain service under the limited warranty.” For your convenience I have attached a scanned copy of the North American Limited Warranty for you to review. We would be more than happy to assist you with pursuing warranty work on your instrument but cannot do so until you have mailed in the filled out original warranty card to us.
Take care,
Wow......just......wow.
Hi _________,
The manual is not a legal warranty document, the North American Limited Warranty statement is and is on the warranty card, it should have been received from the retailer at purchase. The North American Limited Warranty statement governs the warranty and how to register the instrument, not the owners manual so without the warranty card being mailed in we are unable to register your instrument or assist with pursuing warranty work. It states “The instruments original and unaltered warranty card must be completed and mailed to RIC with a copy of your sales receipt as proof of purchase, within 10 days of purchase date in order to obtain service under the limited warranty.” For your convenience I have attached a scanned copy of the North American Limited Warranty for you to review. We would be more than happy to assist you with pursuing warranty work on your instrument but cannot do so until you have mailed in the filled out original warranty card to us.
Take care,
DiabolusInMusic
Functionless Art is Merely Tolerated Vandalism
That doesn't seem to be a concern of theirs.
I see you have received word back since this post. I'll point out something about their response: They seemed to say they would need to have the card on file, they did not say that because it wasn't, you were out of luck. I would FedEx it to them now, in addition to all of the other steps you are taking.
And no, don't give up without a fight. A big fight.
Yeah - you'll see what I posted about an unrelated CS issue that I deal with frequently. I get stonewalled until I hit FB. Then they respond to me.
I know you have pointed out that the retailer has been supportive and backed you, but I think consumers need to take this a step further. If the manufacture seems too think they can brush this off, their tune might change if the people ordering large quantities from them start holding them more accountable. Imagine the purchasing managers, VPs, marketing people, etc. of big retailers getting in Rick reps faces at NAMM for example? And doing so over and over - year after year. And perhaps dropping the line, or reducing orders, etc.
They might actually need to respond appropriately to consumer complaints.
That's why I'd be all over the retailer as well, even though so far they have been supportive. I'd be pushing them to actually go to bat for you. They are, unfortunately for them, the front line. FWIW - I spent years in the retail bike biz with a large and powerful chain, so this suggestion comes with experience.
Shameful. I really think the retailers need to lead the charge here, as far as holding their feet to the fire. They write the big checks and they are on the front line. If I were a retailer, I would be the advocate for my customers, the little guys.
If you have the warranty card send it in right away- you still have 3 months! Then they have to honor it per their own email.
The attitude of the guy at CS, is how he is coached to behave, remember that unless it's John Hall, they don't have discretion on the stipulated regulations.
Especially the first guy to answer the phone.
Once they have the requested information, and the level one guy puts you off, and he will because THAT'S HIS JOB, get his name, and respectfully ask for the supervisor/manager. Firmly stand your ground. Don't accept "we'll call you back".
Stay on the line. If you still don't get proper and justified remediation of the issue, go back to the dealer, as nice as they may have been, or are being, they should he you with what is obviously a supplier issue. They have more clout and a different contact tree with Ric. Good luck man.
I hate to say it, but you are getting #ucked here. You need the retailer to go to bat for you, no mater how nice they have been, you need to start pressuring them.
And - I would threaten a return of the bass if needed. And talk to your credit card company (if that's how you bought it).
And I would start a social media blitzkrieg on Rick too.
I'd also talk to everyone you know in an effort to find a lawyer who might write you a letter of some sort for no charge (I am lucky enough to have a family member who can do this, and it's been ver effective. Frequently one letter gets the job done, although I wouldn't anticipate that here).
No. Based on the above, he is screwed.
This make me want to smash my own Rick out of anger.
