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Roscoe Club

#23,564
sunnycal said:
Anyone had any problems with recent orders?. . Financial problems and bankruptcy?
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First, sorry for your wait and frustration. The scenario you describe has become more common for many builders and manufacturers in the music industry. It's no consolation, but is characteristic of the current economic and production environment.

The bankruptcy you reference was a reorganization with one creditor (a lender), and was settled quickly with a loan restructure. Roscoe Guitars successfully emerged from the chapter 11 bankruptcy/reorganization proceeding without missing a beat. No creditors (including suppliers) were affected, and no payments were missed to any parties during the process.

When the pandemic occurred, Keith and Kyle Roscoe were the only 2 working in the shop. Orders burgeoned with lockdowns, right as supply chains dried up. Your order falls within this time frame. More recently, they have tried to hire people to work in the shop to help, but to no avail as there is a severe labor shortage.

The best way to contact Keith is by phone. Keep calling until you talk to him, or he returns your call. Email is not his preferred communication due to the volume of messages he receives. Although it's easiest for many customers, including me, it's not effective as a sole method. Also, Roscoe Guitars has Facebook and Instagram accounts. Maybe IM him to help arrange a time for a progress-update phone call.

Hope this info is helpful. Best wishes in receiving your bass!
 
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#23,567
staccatogrowl said:
First, sorry for your wait and frustration. The scenario you describe has become more common for all builders and manufacturers in the music industry. It's no consolation, but is characteristic of the current economic and production environment.

The bankruptcy you reference was a reorganization with one creditor (a lender), and was settled immediately with a loan restructure. No other creditors were affected, and no payments were missed.

When the pandemic occurred, Keith and Kyle Roscoe were the only 2 working in the shop. Orders burgeoned with lockdowns, right as supply chains dried up. Your order falls within this time frame. More recently, they have tried to hire people to work in the shop to help, but to no avail as there is a severe labor shortage.

The best way to contact Keith is by phone. Keep calling until you talk to him, or he returns your call. Email is not his preferred communication. Although it's easiest for many customers, including me, it's not effective as a sole method. Emails work best as a follow up reminder of a phone call.

Hope this info is helpful. Best wishes in receiving your bass!
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Thank you I do appreciate it. I did see this online when someone else had commented about the financial difficulties which I didn't know about at the time. At this point, I got a custom PJ from Bluesman Vintage so I am not sure I want to pay the difference now since I really like my PJ. Don't get me wrong I was Roscoe fan all the way and twice Keith had told me it would be ready in a few weeks. As a small business owner I get that we run into problems but it's gone on long enough and he told me a few times it's almost done. It's a matter of principle.
thanks again!
https://bkdata.com/business-bankruptcies/greensboro-northcarolina/09-27-2021/roscoe-guitars-10520
 
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#23,568
The bankruptcy and subsequent debt restructuring is old news. Keith and Kyle are delivering basses on a regular timeline. Stop stirring irrelevant crap up because you're angry.

A "strongly worded email" does nothing for you. Call him. If you want out of the deal based on your principles then tell him so. You might lose your deposit. I'm sure someone else will buy that bass.

Another thing though, If it was so important why did you wait so long? Communication is a two way street.
 
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#23,569
I can certainly understand the frustration. But I also try to give a lot of grace, especially these days post pandemic. My last build took maybe 4 months. That was maybe 6 years ago. Things are different now and probably forever. My recent refinish took almost 6 months. Keith said maybe 6 weeks. In the end it was very worth the wait. It’s 2 guys and they aren’t going to sacrifice quality. Do some basses seem to be on a fast track? Yeah. But as a businessman, I’m probably going to find a way to keep someone who buys like a dealer happy and buying. You’ll get your bass. And it’ll be one of the best basses you’ve played. Only you can decide if it’s worth the wait. If you opt out, someone will buy it.
 
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#23,571
Nightman said:
Sometimes a squeaky wheel gets replaced by another wheel. :thumbsup:

What about those awesome Roscoe basses that finally got released into the wild!?! :)
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Exactly why I tried hard to time my contact, leave plenty of time between, and know that it’ll be awesome. Maybe it’s different for those of us who have met Keith and seen the shop, or had instruments built in the past. We know what’s waiting at the end…smiley faces and great basses.
AFC3C65B-6D8C-42F2-BE13-9A3AEEEEB1F7.jpeg
 
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