Shipping Damage: Lost For Words

[stingray69]

I sure hope Reverb stands behind the repair cost - regardless if its $500+ dollars. As others stated - that's what the insurance is there for, unless there's some fine print somewhere that explicitly states "not to exceed "x" amount of dollars".

On the other side of that coin, think of the amount of guitars, amps, and what-not that make it to their destinations intact without a hitch. Reverb sure does pocket the insurance money on those too. Sure it sucks for Reverb when there's an expensive fix that they might have to pay out on, but that's the nature of the insurance game. I'll be following the thread to see how this all plays out.

 

[keith1r]

To all those asking for the serial number...couldn't he just take the neck from the good bass, slap it on the damaged body and say "see!? It came like this!" ? If I recall correctly the serial number is on the back of the headstock, no?

Serial number also on body inside neck pocket?

 

[keith1r]

Refuse the package

 

[MMiller28]

OP

If by “confirmed” you mean delivered and signed for, yes, that was my experience.

I don't, because I've always gotten the money after the tracking number goes live.

 

[TheLowDown33]

Serial number also on body inside neck pocket?

It might be. I havent had a recent Fender, but that would make a lot of sense on their part.

 

[Chasarms]

OP

I don't, because I've always gotten the money after the tracking number goes live.

I guess I’m considered a risk. The money hit my banking account two days after it was received.

But, full disclosure, it was my first sell.

 

[Iofflight]

Lord I just swapped out my neck on my player P and I can't remember if there was a serial on the inside of the neck pocket or not.

 

[Trouztrouz]

OK so perhaps a bit off topic... But looks like you guys are good detectives
So my AVRI suffered some weird damage that I can't explain which kinda reminded me of that indentation on the blue bass mentioned. It appears to have happened inside the case... The other option is that someone like a backliner/stage dude gave it a nice kick... I never dropped the bass. I don't care for small dings but this was like *** how could this happen inside a case or without me noticing... And perhaps a question that can be relevant... Are these things fixable?

This bass was clearly shoved through a wall. You can tell because there is an ever so tiny piece of fiberglass insulation caught in the strings.

Checkmate.

 

[Tewest86]

Does anyone know if Fender includes the SN anywhere on the body?

 

[fretno]

I don’t think so. It wasn’t done ever iirc.

 

[fretno]

Yeah I deep down I knew that... probably a corner of some lighting/soundgear case? or the stage itself... fkkin pothead backlinersss.... :-(

So I’ve been imagining this and perhaps its was set down but they missed the stand and fell full force into whatever was on the floor. Like a power outlet or some other stage thing. I’ve done it.. without the dinger.

 

[KB5]

This...

I suspect buyer probably has a similar bass and trying to switch bodies and return it with his damaged body..

 

[MultiScaleMale]

This...

I doubt it, more likely they dropped it accidentally or their significant other found out and he needed a way to return it.

 

[Ghook]

I have had good luck with Reverb. Never delt with them as a seller, just buyer, as far as problems. Watching this thread gives me pause to sell there again, although I have. What I really am watching is how their insurance pays out. $150 to repair that body is so low ball it's insulting. Anyway, hope it works out for the OP. I do know Etsy now owns Reverb, they do not have a good rep when it comes to protecting buyer or seller on the Esty site. They seem to collect their fees and let the consumer hash it out with the seller. In my wife's case the seller simply refused to respond, and yep she's still out there doing biz.

 

[joker820]

I have had good luck with Reverb. Never delt with them as a seller, just buyer, as far as problems. Watching this thread gives me pause to sell there again, although I have. What I really am watching is how their insurance pays out. $150 to repair that body is so low ball it's insulting. Anyway, hope it works out for the OP. I do know Etsy now owns Reverb, they do not have a good rep when it comes to protecting buyer or seller on the Esty site. They seem to collect their fees and let the consumer hash it out with the seller. In my wife's case the seller simply refused to respond, and yep she's still out there doing biz.

Good point. A good poly refin costs $4-500 even if it's a Squier. If you brought it to an auto body place probably cheaper but they're not guitar people. If it was me, I'd be pretty angry about their measly offering.

 

[74hc]

The sellers pic shows only the "B" strung through the body. Remember, it's a five string.

Yes, but I cannot say the E string is strung through the body. It's doesn't have the same severe down angle from the bridge as the B. It's sorta of a fence sitter in making that determination due to that part being out of focus.

I still believe the buyer is shady as all heck though. Those dings are not what I would expect from shipping. It appears more like being dropped by someone playing the bass, as many have expressed here.

There's no excuse to not honor the sellers request for the serial # photo.

 

[joker820]

Yes, but I cannot say the E string is strung through the body. It's doesn't have the same severe down angle from the bridge as the B. It's sorta of a fence sitter in making that determination due to that part being out of focus.

I still believe the buyer is shady as all heck though. Those dings are not what I would expect from shipping. It appears more like being dropped by someone playing the bass, as many have expressed here.

There's no excuse to not honor the sellers request for the serial # photo.

Probably walking around the house, holding it by the neck and dinged it on a corner of a piece of furniture.

 

[JKos]

I do know Etsy now owns Reverb

Seriously? It's all down hill from here, then.

OP, best of luck!

- John

 

[74hc]

Probably walking around the house, holding it by the neck and dinged it on a corner of a piece of furniture.

I definitely see that happened for the two dings, the one on the top that looks like a line, and the small ding on the lower horn. But the one on the bottom, definitely looks like a drop to me. It's crushed completely inwards like that was the point of contact with something in the drop.

If I ever sell something online, I'm going to mark the cavity with with a Sharpie under the pickguard.

 

[organworthyplayer337]

I get wanting a serial number picture, it’s a reasonable thing to want and it is suspicious that the buyer won’t provide them, but how exactly would the buyer get the back of the headstock and all the damage on the sides in one photo?

if he does have multiple Basses, it could be as easy as just taking a photo of two different Basses and passing it off as one.