I sent my euro 435 to the woodstock factory to have a truss rod nut and a full bass setup on it.Being fully prepared to pay for their time,my bill was ZERO dollars.But the coolest part of the whole situation was,i sent the bass up there without a case.When it came back to me,it was in a case.I then called them to explain their mistake and pay for the case(because i wanted one anyways) and after trying to get them to accept my payment for 45 minutes on the phone,my bill for the case was,ZERO dollars.You will never be able to convince me that there is another world known bass company that cares about the average joe like they do.