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Tech 21 bass fly rig

Nice piece of gear, but yesterday on a gig i got in a trouble situation twice, my bass sound just accidently dissapear (but the device LED keep working), just in a middle of a song. Not sure what it was. Cables and power supply are ok. Bought new couple weeks ago.

The unit is obviously still under warranty. It's best to see if you can readily repeat the problem first. Anything can happen on a gig. If it turns out the unit is faulty I'd return it for a different unit if possible. That may be faster than sending it in for warranty service though we do have a quick turn around on most repairs.
 
Hi folks. Watching a lot of videos and reading every post here does not solve one doubt i still have about the BFR: with the "pre" option engaged, is there a volume increase when the boost is pressed? Is it able to increase the dirt keeping the same volume? In some videos I think I have noticed a volume increase and in others I don't think so... Hope the owners here could help me with that.
 
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It depends on the drive setting. If you have a saturated signal, where the signal is breaking up a little bit when you dig in, it's possible to add dirt without a volume boost. If your normal setting is clean the boost will increase your volume no matter what setting it's in.

Thanks a lot! That's what I really wanted to hear.
 
according to what Ive read and watched the octiver can be tinkered with buy using the Q and range controls, has any of the owners experienced this?
as to the fuzz because Ive seen some people on the web complain about it, I know the fuzz is gated and thats fine, just kick the compressor up and it should hold for quite sometime, especially if your using hot pickups.