I'm not bashing here, just sharing my experience, as I am in love with this bass so I won't let it sway my feelings towards the instrument, but I've been unsuccessful in getting a response as well. I wanted to order a replacement pick guard. Sent an email to service@mikelull back around June 25th and never got a reply. It was suggested here I was better off calling, so on June 28th I called and spoke to Paul. I asked how to go about ordering the pick guard and he gave me his email address and asked that I send him an email, which I did that day, and as of today, no reply
I am chalking it up to this being a sign that the bass is meant to stay completely original. A pick guard isn't something I'm gonna get my panties in a bunch about, but I just hope that I will get a better response if it's something important.