Not to beat a dead horse..but I’ve gone this far.
My Sparkling Burgundy tuner issue is over as far as me,Gibson and
Sweetwater are concerned.
After several weeks of waiting for the second try to get the correct tuner replacements for my 23 NR.Gibson sent the correct tuners but no ferrules came with them. I explained to my SW rep that this is just like a nut and bolt. If one part,male or female is stripped the unit as a whole will not work.
SW was appalled (again) I made them an offer to buy the parts and fix it myself.
SW put back $318.00 onto my credit card for tuners and general hassle.
I’m still amazed that Gibson couldn’t get it right.
Anyway..as I have said before, these things happen to me all the time.No big deal.
Sweetwater stepped up to the plate after trying their best with the other company and made things right on my end.
View attachment 5014862