Yeah, it’s a weird little industry I have been associated with essentially since birth. The evolution of which is similar to communication tech, but has always been a few years behind. I have almost all of my systems using internet with cell backup to communicate signals to my central station (which then they follow whatever instructions are set for the account, eg; call contact, call authorities, or do nothing unless more that one device activates, etc.). 14 years ago when I went out on my own it was still typical to connect to phone lines. I worked hard to get every client I took on to use internet which cellular backup, and any system I took over I would push in that direction. At those time I have less than 10 still on dialtone comm. even now with some area wide internet outages, those systems are still on line with the cellular backup comm.
Not to mention the convenience of apps that allow for remote control and notifications of what’s going on with your system, it’s a far cry from the “tape dialer” of the ‘60’s -‘70’s. Literally a device that would call a service and play a recorded (to tape) message say some to the effect of “THE ALARM SYSTEM HAS BEEN ACTIVATED AT ABC PLUMBING, 123 MAIN ST, SAN FRANCISCO”. My father’s first “central station” was an ambulance dispatch /answering service.
Sometime in the ‘70’s they introduced the “digital dialer” which would call a compatible receiver at an answering (with a printer tape) and would communicate some basic information digitally over the customer phone line (think modem), account number and one of 10 alarm codes 0-9. The “operator at the service would ready the tape, find the account information in the “file” (Rolodex card) and respond to the alarm code appropriately (police or fire or sometimes ambulance if it was a medical button).
In the 80’s regulations of some sort said an answering service could no longer be a “central station”, and also computer processing systems were starting to happen. At that time my dad decided to expand and be his own “central station” and paid some serious ‘80’s $$$$ for a “CAPS” Computerized Alarm Processing System. In addition to monitoring his own systems (employing 24 hour “staff” essentially one person, of which I was one from the time I was 16 until around 18 or so before I started working in the field after HS, working weekend days while still in HS, an then S/S days and 3 swing shift nights that first year after graduating HS), he also immediately became a “contract central station”, charging a small fee per account to monitor alarms for other small alarm companies. This decision made for a good life for my dad, step-mom and 1/2 sister and brother. I was out of the house at 18, so I was on my own when the family moved to the nice house in Hillsborough. That is not to say I had it bad, but during the years I lived with him and my step mom it was a solidly middle class life (which was great!), but if I wanted something I had to work for it. This is something I can only appreciate immensely now!
Thanks for reading if you got this far, I think my coffee is extra strong this morning.