A little story about customer service.
I purchased a used GK Fusion 800s from reverb for a fair price. When I got it I found that it would get static-ey (like a dirty pot), and cut out a bit during the first hour of playing at low to moderate volume. I mentioned this to the seller and he refunded me over 1/2 what I paid (awesome guy for doing that). At this point I’m only into for $325. I was considering just dealing with the static/cutting out thing but decided to fill out the GK out of warranty form and see what could happen. I was also worried they might not be able to replicate the symptom.
I have had previous contact with them with a problem with one of the speakers in a new GK Neo IV 4 ohm 212. On that they sent a brand new speaker and told my not to bother sending the questionable one back!
Score one solid for GK customer service.
After that, before I finally sent the 800s in, I had annoying questions about the 3 12ax7’s and what exactly each tube served. They were responsive and clear on each tube’s function in the pre-amp. The first half of V1 is input gain, second half V1 is part of the overdrive circuit, first half of V2 is part of the overdrive circuit, second half of V2 and all of V3 is the equalizer circuit. This all makes sense when viewing the physical layout of the pre-amp board. The website description of the purpose of the tubes indicates that one whole tube is dedicated for the overdrive, so I had hoped all of V3 would be for overdrive, so I could try a lower gain tube, but they said they simplified the website “copy” for the general public. The fact that they clarified my questions (and tolerated my multiple replies) also says a lot!
Score another one solid for GK customer service.
Back to the amp. I sent it in and they were able to replicate the problem but not necessarily isolate it. They replaced everything but the power amp, which they confirmed was working properly. All new current rev pre-amp, connector board and I/O board, all for $333.
Score another solid for GK customer service!
So a virtually brand new 800s for $658. And BTW, I think this is a great sounding amp, even when it was not working at 100%. 3 x 12ax7 preamp, yay!. Class D power, meh, but ok. Light weight and compact, yes. IMO the best compact class D head. I have a Ampeg V7, and it’s a great class D, but I’m selling it. I have a PF800 I’m also porting with, also a great class D, but not exactly compact. I’ve had an SVT7, a Mesa D800, and a couple Orange TB’s (a 1000w v1 and a 500w v2) and while these all sound great, (the SVT 7 and the Mesa were my least favorite) this 800s is the best sounding of the bunch..
So this morning, on the GK club forum, one of the members asked about when the new GK Legacy heads would be available. They have had one on order at
Sweetwater for a while and
Sweetwater hasn’t been able to provide a date or a reason for the delay. So this morning at 8am, I figured I’d throw the question to the guys I have been in touch with. And I got a thorough and detailed answer to the question back common him within minutes! On a Sunday morning!
Score another big one for GK customer service!