So... update on my Thunderbird from Sweewater (may be a bit of a long post);
To catch up anyone that may have missed my original posts (or if anyone forgot) I ordered the demo model of the 2018 Bright Cherry Thunderbird, and it arrived with cracks along the fretboard, and had pretty bad fret buzz on the first few frets on the G string;
View attachment 2875770
After a few emails (with pictures) back and forth they offered to replace it with a brand new one, but I had to wait until they got some in stock. In the meantime I was able to hold onto the cracked one to play.
The other day I got a call from their tech support saying they got some in stock and were ready to arrange shipping for the exchange (I was originally told I would have to wait until Feb so it was a pleasant surprise). I told them that I would rather make the 2 hour drive to the store so I could look it over first and also not have to worry about it being damaged during shipping. Went in today and showed it to the salesman. He said "Oh, wow that's bad... that must have happened during shipping." Then, when they brought out the one they were holding for me and took it out of the box, the case didn't seem to be closed all the way. Opened it up, sure enough someone had put it in the case crooked and forced the lid shut. This bass had the exact same cracks as the one I originally got (possibly a bit worse) in the same places.
This time they had no choice to admit that one of their guys screwed up. They said they had one more left in stock that I could look at. At this point I wasn't feeling too optimistic.
They brought out the last one, I looked it over.... and it's perfect. No cracks, no dings, no imperfections at all that I can see;
View attachment 2875771 View attachment 2875773
This bass new is now listed on their site at $2200. I paid nearly $600 less than that. Long story short,
Sweetwater took care of everything and I ended up getting a hell of a deal on a brand new Thunderbird. In the end I would say it was worth the trouble and I wouldn't hesitate to buy from them again. Dunno if I would ever take the chance of having an instrument shipped again, though.