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Tragedy strikes my Jack Casady... Any thoughts?

This is what I would do. But not with a drill! Use an exacto knife and tweezers to try to dig it out enough to solder to it. Alternately you could see if a heat gun (or hair dryer) will soften the epoxy enough to scrape it out with a small screwdriver.
That sounds good, I will give it a shot this weekend and let you know if I find any treasure!
 
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I really like Epiphone so your problems really surprise me! Bummer!

I had a problem with an Ibanez, and not only did they tell me what the part was and how much it cost, rep even told me ideas on places that might have it cheaper. That really went far with me, and will keep me as a customer for life (even if there is a future problem they can't solve, they have some good will in the bank). Keeping customers is not that hard!
 
I had the same loose jack issue with another guitar. When you do get to reassemble it after the transformer issue is sorted, put a very thin washer on the jack between the nut and external side of the bass, and put a lock washer on the inside to minimize the chance of it coming loose. I did this to a guitar in 1982 I still have and after tightening it down then, it hasn't budged since - almost 40 years now.
 
Disappointing but unsurprising if you have read through the Jack Casady threads here and see the kind of hassle people have had to go through to get replacements for the custom volume and tone pots.
Yes, there is a price to pay for equipment that is slightly more unique. I still have my late 80s fender Japan mb5 from when I was in high school, and finding a reasonably priced 80s "f" knob has been a challenge. Just went with black metal dome knobs while I wait.
 
I don't know where you are located, but my local L&M has had no trouble getting repair parts from Epiphone.
Upstate NY, about an hour north of Albany
Since the previous poster mentioned that L&M in Canada can score the parts you need, as a matter of solidarity, I'd be happy to pick it up and mail it to you if you can't find another solution. Best of luck to you @Verner
 
Whaaaaa? This didn't make sense to me, so I got curious and went to the Epiphone web site to see if I could find a stated policy about this. Clicking on "Support," then "Store Policies & FAQ," led me here:

Epiphone | Online Store Policies & Frequently Asked Questions

Most of the page is about returns and warranties, but the last section (near the bottom of the page) it clearly says:

Requesting Service or more Information
If you need help with a specific part, service or warranty work reach out to us.​

When you contacted them, what exactly did they say? Did they literally say, "Sorry, we can't help you; we only deal with dealers"? Something ain't right here....



I called Epiphone.......

I wanted to BUY a new pickguard for an Epi TBird.

I was told I didn't need one.

Yeah, I'd like to "reach out" to them.

Epiphone........is Henry J now running them?
 
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I fixed my 1973 motorcycle coil (moulded in wire, broken copper) by Hogging out plastic until I saw copper, pushing a finish nail in as far as I could. It was a tight fit and that holds it in place.

Seems to me you could use a fine steel push pin (packaged shirts from offshore have really thin pins) the same way and even get the soldering iron on it and wick a bit of solder in. Solder on a wire.
 
I had problems getting Musicman parts. They don't ship overseas. I have to use a dealer. So I went to a dealer. They couldn't help me, because the part and it's number didn't appear in their computer. I contacted Musicman and got their part number, went back to the dealer. Of course they couldn't find the part number in their computer. They had to contact the distributor, to get them to add the part and it's number to their inventory so the dealer could then order it.

As you can see it can be a long drawn out process when nobody knows how the system works, or communication between the various bodies isn't what it's supposed to be. Be persistent, hold the parties to account or their word, until something makes sense or someone takes responsibility. Good luck.
 
I had the same loose jack issue with another guitar. When you do get to reassemble it after the transformer issue is sorted, put a very thin washer on the jack between the nut and external side of the bass, and put a lock washer on the inside to minimize the chance of it coming loose. I did this to a guitar in 1982 I still have and after tightening it down then, it hasn't budged since - almost 40 years now.
This is just such lovely, useful advice I have to bump it.
 
They have a feature on the Epiphone site that will allow you to schedule an online zoom consult with a repair tech. Epiphone | Virtual Guitar Tech Service
Sounds like that might get pointed in the right direction.
I saw that, it seemed like it was geared more towards basic setup questions, but I will go that route if I don't get an email response in a reasonable period of time.