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Update On the Trace Eliott ELF That I Blew Up.

As a rule of thumb, when switchmode/class D amps get plugged into twice the voltage they were designed for, the destruction is typically fairly complete... at least compared with the cost of replacing.

One reason why manufacturers discourage such repairs is that it involves working on circuits on both sides of the primary-secondary safety barrier. After such repairs, the power supply should be retested according to the international safety standards they were designed to. This is to insure that no damage was missed that could jeopardize safety (both shock and fire).

Most repair shops do not have this equipment and knowledge to do so. No manufacturer that I know of wants to go down this road, too much liability.

Well…considering who’s offering the above professional opinion, I think we can safely say “R.I.P. Elf” at this point.

Our condolences @somedevil. :(
 
First time I hear of something like this. How long ago was this? Was the product still being produced / supported by the manufacturer ? Is it a small boutique builder or a company that manufactures on a large scale? I'm certainly not pretending I know everything there is to know about electronics, but I don't see this being a viable way of doing things. At least the company I work for would never do something like this, nor would our competitors. If the product is obsolete (i.e. is no longer in production), then it's a different story.

It was in Jan 2018. Palmer is a major music gear manufacturer (Adam Hall group). You certanly can find their stuff almost everywhere. It's a normal thing. I can tell you more - it's not a big deal to get a schematics from....even from Mesa Boogie. They actually printing it in their manuals... Thech21 does the same. Good manufacturers got nothing to hide. They actually can explaine you the price of a gear by pointing on components. " Our stuff is $100 because of this this and that". It's really so. I asked Peavey if I can do mod with their gear and they were nice enough to explain me technical stuff by email.

Excuse me for my english
 
I'm guessing that the jumper to make that work is set at the factory for the intended market(I didn't see anything about it in the manual). It would be easy enough to switch it, but would probably void the warranty, as it requires opening the amp to access the board it's on.

Actually, it says it has over current protection. I am certainly not saying that there is any legal duty to replace, but it cannot hurt to ask.
 
I am pretty disappointed with their scripted response.
1. You bought a product in one country where the manufacturer has a presence (i.e. distributors, dealers, techs) and took it to another where they have no presence.
2. You connected the product to incorrect line voltage (which voltage you must know since you live there) with inevitable damage to the product.
3. You've asked the manufacturer for indulgence which, for them, would far exceed the cost of the present product and the value of likely future business so they replied forthrightly there's nothing they can do for you.

The choice you made in 1. above and your carelessness in 2. absolve the company of responsibility. You say that you understand that your predicament is your fault but reading what you are posting indicates that you neither understand nor believe it.

I'm truly sorry that the lesson you're learning is costly in money and emotion and that you are consequently without the use of the amp that so recently excited you. I wish every musician and aspiring musician could have the equipment he needs for his pursuit.
 
Knowing me I'd probably open it up just to see the extent of the damage. I'm not a repair tech but I also know trying to repair a piece of electronic equipment that has been jolted with major amounts of over voltage is a band-aid at best. I played with a guitarist that had an old tube head that had been hit by lightning. Pretty much fried everything. He ended up replacing just about everything in the Marshall via a tech, it cost him about three times the cost to replace, and it never was right again. He said the amp had some unique vintage mojo and that's why he tried repairing it, but it just sounded like crap after it was "fixed" by a non factory tech.

I can understand wanting to try and repair something, but be realistic and be aware of the cost of a new one, which would come with an actual warrantee, as long as you don't repeat the same mistakes. You can easily go over the cost to replace just in bench fees, so be careful.

I wish you the best of luck.
 
But maybe we need a moment of silent meditation due to the passing of a such a young amp.

This is sort of my feeling too. I’m sad for the OP but we all have to learn from our mistakes. I’ve made enough of them myself!

For the amp, it’s IS a pity that a nicely designed piece of equipment never got the chance to reveal it’s full potential. All that potential disappeared in a puff of smoke!
 
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For a lot of you $300 is nothing. But for me, who is not a professional musician, but merely someone who just really loves playing bass, it's a significant amount.


FYI most professional musicians own 2 or 3 pro-grade instruments, and maybe 2 pro-grade amps.

It's dentists, doctors, bankers, and folks with regular jobs, who have collections of instruments, and are constantly flipping amps, and pedals.

Yes, it's ironic that the people who rely on these tools, to create the art we love, aren't paid enough to access them in the way that hobbyists are...
 
I thank you for all your views. And I feel like I should clarify a few things.

I don't expect TE to give me a new amp. But considering that I spent my hard earned money on their product, am I not entitled to at least some sort of tech support?

I am merely disappointed that they simply brushed me off with a scripted customer service reply.

I had no intention of opening it up or getting it repaired. But when TE made it clear that I have now warranty whatsoever, then is there really any harm in taking a look inside to see how much damage has been incurred? Esp. when a buddy of mine who does such sort of thing for a living offered to take a look at it...

Coz otherwise I am just looking at a very expensive paperweight right?

For a lot of you $300 is nothing. But for me, who is not a professional musician, but merely someone who just really loves playing bass, it's a significant amount. I really don't know when I will be able to buy a new amp.

To some of you i might seem that I am playing the victim, but that is not my intention. I know it is all my fault and at the same time, I can't help being saddened by the situation. Heck, I just spent an hour practicing my scales on an unplugged bass. This is how pissed off at myself I am.
My Heart goes out to you. I understand about the financial situation that doesn’t allow you to buy another head. I try to live on $579 mo. Retired. And yes I got the same treatment from another manufacturer even when I hadn’t done anything to my amp. Screw that. And yes get it over to your friend and have him look at it. Maybe he could salvage it for you. Is Zzounds available in your area. They have the head for small monthly payments no qualifying. Check them out online. Brother if I had one to send to you I would. I feel your pain.
 
I saw one in TB classifieds the other day. The OP could snag that one, get the broken one repaired and have a backup....

If it was an American model, the OP would still require a step down transformer.

If the ELF isn't available in the OP's local market, a U.K. model may be adequate - but I don't know enough about OP's local mains supply, to know if that's a safe recommendation.

Proceed with caution, next time around.
 
It was in Jan 2018. Palmer is a major music gear manufacturer (Adam Hall group). You certanly can find their stuff almost everywhere. It's a normal thing. I can tell you more - it's not a big deal to get a schematics from....even from Mesa Boogie. They actually printing it in their manuals... Thech21 does the same. Good manufacturers got nothing to hide. They actually can explaine you the price of a gear by pointing on components. " Our stuff is $100 because of this this and that". It's really so. I asked Peavey if I can do mod with their gear and they were nice enough to explain me technical stuff by email.

Excuse me for my english

Well, if that's the case, I stand corrected...but I'm still very much surprised and it hasn't been my experience - owner's manuals for the stuff I've owned so far will show a block diagram at best, not an actual electrical schematic that drills right down to integrated circuits part numbers, or value of passive components. I have some Tech21 stuff and there is no technical info (other than product specs) in the manuals.

But hey, I've been wrong before.

Plus, it's a (cold but) beautiful sunny day out here, so I'm out!

:thumbsup:
 
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Well, if that's the case, I stand corrected...but I'm still very much surprised and it hasn't been my experience - owner's manuals for the stuff I've owned so far will show a block diagram at best, not an actual electrical schematic that drills right down to integrated circuits part numbers, or value of passive components. I have some Tech21 stuff and there is no technical info (other than product specs) in the manuals.

But hey, I've been wrong before.

Plus, it's a (cold but) beautiful sunny day out here, so I'm out!

:thumbsup:

Wish I was in Montreal, I'd go to dinner at Khyber Pass.
 
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I thank you for all your views. And I feel like I should clarify a few things.

I don't expect TE to give me a new amp. But considering that I spent my hard earned money on their product, am I not entitled to at least some sort of tech support?

What you have there is sometimes known as a Gray Market amp. You bought it in another country with the specific intent to save money and avoid duties, shipping, warehousing and distribution costs, and the many other costs that a company absorbs in order to sell in foreign markets. In our local idiom: "you pays your money and you takes your chances." So IMHO, no, Peavey does not have any obligation to you at all. If you want and expect that, you buy through the proper channels. If those channels don't exist, you buy something else. Tough love, but it's all I've got for you...
Yel_wink.gif


As far as all the troubleshooting/repair speculation, perhaps our esteemed former Peavey amp engineer @BbbyBld would care to check in, if and when he happens to log in on TB?