Warwick nonresponsive to emails... ?

[HeavyDuty]

I've sent three emails to Warwick asking a specific question about maintenance of the colored finish on my FNA - twice to the US rep and once to Warwick DK, spanning a two month period. I’ve gotten bupkis for a reply.

Anyone know how to get the attention of these turkeys? This is starting to piss me off.

 

[Rakshasa]

I've called and emailed them a whole bunch of times and they always pick up/ respond within a day.
maybe a problem with your email?

 

[Treena Foster]

Dana B. Goods
4054 Transport Street, Ste. A
Ventura, CA 93003
Tel: 805-644-6621
Fax: 805-644-6332
Email: [email protected]


Hope you find this useful. Give them a call!

Treena

 

[GrooveMonkey]

I've allways heard back in a day or two.

 

[Halftooth]

They're probobly one of the best at getting back to you. I've never ever had an email not answerred by DBG.

 

[Finger Blister]

I've always recieved a reply back from Warwick
within hours and all questions where promptly answered.

[email protected]

 

[Fuzzbass]

A couple months ago I emailed them with a question and they got right back to me with a very thorough and helpful answer.

 

[Oliver]

my mate mailed them a few times and he didnt get anything back. i guess it depends on which doofus sits at the computer

 

[Plucky]

I've emailed Warwick Germany and DBG and no one has responded yet (3 days and counting...). I bought one their basses cause i thought they had great customer service (and obviously cause they are nice), but now i dont now....

 

[jive1]

I have e-mailed Dana B Goods, as well as Warwick Germany, and always had a reply in a day or two. These guys were very informative and helpful to me.

 

[JMX]

email the distributor first.

 

[NJL]

warwick has always been very responsive.

maybe you have incorrect email addy's? maybe they need to update them on the website?

goo luck

 

[metalgod502]

iv emaild them a few times and the always get back fast. i email them at [email protected]

 

[pistoleroace]

I have e-mailed DBG many, many times and Dale has always gotten back to me within minutes to a few hours- everytime! They are the best at getting back and are very nice people. I have even e-mailed Warwick in Germany twice and both times the man himself - Hans Peter Wilfer e-mailed me back within a day.

Even if it takes a few days they are still better at customer service than you will get at most big companys.


http://community.webshots.com/user/pistoleroace

 

[Gard]

Someone already beat me to giving Dale Titus' e-mail addy, he's great, just shoot one to him and he'll get back to ya.

 

[pistoleroace]

Heavy - Any word yet?

 

[HeavyDuty]

My bad. I've been really busy, and haven't gotten around to it. I'll try right now.

 

[Chris_AtariDoll]

never had a problem with them.... infact they probably have the best customer service in the bass world...

I have emailed both the uk and US distributors and head office in germany.... always had a imediate response (during working hours).

they are always very friendly too.