There's no way in smell. Partly your fault tho GC for that? Seriously????
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What would you do? Guitar Center Tech messed up?
- Thread starter bongostealth
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- center guitar center tech
Or maybe, just maybe, the more logical concept is to take incremental steps until you reach a satisfactory resolution....
And the really scary thing about this particular GC is not the hack-job, but the fact that someone broke in there this past Sunday which then ended up in a standoff with the SWAT team! The suspect could have stolen stuff, and my bass could have gone missing!
‘Heroic’ police, K-9 honored for ending SWAT standoff at Guitar Center
‘Heroic’ police, K-9 honored for ending SWAT standoff at Guitar Center
But see, I took it to that particular GC because I've taken numerous basses to that location for repairs over the last eight years and NEVER ONCE had any problems. Their techs have always been good and fast! I just don't know what happened this time... luck of the draw, I guess...
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I'm usually one of the first to come to GC's defense; however, I only trust them for the purchasing of new and used gear. When someone asks for a "tech" recommendation, I have a laundry list of places that I'll rattle off and GC has never been one of them. I don't know what I'd do in OP's situation...
"Luck of the draw"?!?! You are kidding right? Does that include work with hospitals hiring Doctors?
NO!!!!!!!!!!!!!!!!!
GC Hangs a shingle out that says they have competent professional repair people.
How exactly are these "competent professionals" vetted?
NO! This was easily preventable. This was incompetence!
Wow, that is a full on hack job. Really sorry to see that especially on a Roscoe. Whoever did that has no business doing repair/mods of that level. As already mentioned they need to repair, replace or pay you for that instrument. Their solution is not a resolution. It's going to take a absolute master to blend that flame and stain finish. If it were me heads would roll.
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You probably didn't notice that there's a different employee there now.
Once upon a time I'd get decent prices at my nearest GC when selling gear, but the guy who bought them from me is no longer there. Now their buy-in prices are crap.
I guess GC never heard about brad point bits. Obviously the guy who did this was flunkie without any real world experience.
The average tech at a GC is about as reliable as the average sales clerk: Not very. Yes, there are exceptions, and some GC's have a great tech, just like some GC's have a great sales clerk. But in general, neither one is all that reliable and represents a real gamble.
They need to replace that bass for you with one exactly like it. There is no "fix" that won't leave a noticeable reminder of this screw up. I wouldn't settle for anything less than a total 100% replacement.
And do a little research and ask around for a reputable full-time tech who owns his own shop and has a good reputation.
They need to replace that bass for you with one exactly like it. There is no "fix" that won't leave a noticeable reminder of this screw up. I wouldn't settle for anything less than a total 100% replacement.
And do a little research and ask around for a reputable full-time tech who owns his own shop and has a good reputation.
If it's anything like our local GC I just don't think they are tooled up to do stuff like this (not to mention not always trained). They should have sent the OP somewhere else and not attempted something they were not trained or set up to do. Having worked in repair for 20 years (not music related) this type of thing really aggravates me.
Looks like it.
Ruined the bass.
How could any first time amateur do a worse job at home?
This is why I fix anything I can on my own.
I think finding a good luthier is like finding a good plastic surgeon, if you don't you will be left with an unrepairable mess to look at every day.
My wife watched Botched tonight while I looked at bass porn.
I am sorry to see that... my jaw hit the floor when I scrolled to that pic. And their "solution" is laughable, if not downright insulting.
I would be polite but firm in insisting, up the corporate ladder if necessary, that the bass is either replaced, or PROPERLY repaired to its original state (at least visibly identical to when you dropped it off).
The only thing that worries me in demanding compensation, is that they have some kind of "work is performed at owners risk" clause, either on a sign or on paperwork you signed when dropping it off.
Either way, I hope they do the right thing, and that in the end you're happy with their reconciliation.
I would be polite but firm in insisting, up the corporate ladder if necessary, that the bass is either replaced, or PROPERLY repaired to its original state (at least visibly identical to when you dropped it off).
The only thing that worries me in demanding compensation, is that they have some kind of "work is performed at owners risk" clause, either on a sign or on paperwork you signed when dropping it off.
Either way, I hope they do the right thing, and that in the end you're happy with their reconciliation.
Really a shame. Even the small hole has chips all around it.
Ruined. They need to buy it from you. Let them try to sell it with that "solution".
Ruined. They need to buy it from you. Let them try to sell it with that "solution".
Where do they find these people to hire?
A 9th grader with 1 weeks experience in shop class could have drilled a nicer hole than that.
A 9th grader with 1 weeks experience in shop class could have drilled a nicer hole than that.
Having another look at their solution just boggles my mind. How could they think anyone would be ok with that?
Wishful thinking, I suppose, knowing they screwed up & hoping for a lackadaisical customer who will let it slide.
Wishful thinking, I suppose, knowing they screwed up & hoping for a lackadaisical customer who will let it slide.
