I think a funny side thought on my rant is that I see posted here a billion times that many of the guys here always want to try it before they buy it. Well, with the way the buying public is becoming interwebbed, I think soon enough we will start to see posts here with complaints that they can't find what they want in the stores and they don't want to buy without touching it. I will tell you that most retailers, even the bigger ones, are much less likely to take on new stock or new lines because of the margin and overhead in stores and the tough competition with internet only businesses. Yes, its a tough world, but there are very few ways a brick and mortar can compete when it comes to guitars. They get the same basic costs as an e-tailer, but have higher overheads.
Customer service is normally where it makes a difference, but most people no longer care about customer service so long as its not horrible. If you buy over the web, you essentially have no customer service anyway.
I know I'm never going to change the world with my thoughts, but maybe I can open the dialog. I mean, I don't want to hear about how little you got in trade for your Subaru and how little value it has when your thought process is deal of the day.
Get used to paying shipping and a restock charge then.
Bass Emporium closed its brick and mortar. He will be web only, but I am sure John will probably be even closing that out.
I think I posted my own rant about this within the last year.
I'm one of those guys who likes to try instruments before I buy, and I'm worried about the brick & mortar stores dying. Just in the last couple of years, I've noticed a distinct trend where a big store like Sam Ash is carrying less and less good stuff, and more and more things like Squier starter packs and cheap Ibanez basses. Why? Because so many people would come in, try something nice, and then leave and seek a better price online.
I understand everything about the free market system, but certain internet effects are troubling to me.
A few months ago, I had a conversation with an acquaintance who's a salesman at a fancy car dealership in Greenwich, CT (a wealthy town). He told me that all of the fun's gone out of his job. Before, he'd love showing customers different cars and helping them find a good match. It allowed him to demonstrate his knowledge, plus he's a "people person" and the human interaction was satisfying. Now, customers do all of their research online and simply come in, point to the car of their choice, and say, "I want that one. How much is it?"
You see this all the time on TB, where (presumably) younger people basically ask us more experienced folks to choose an instrument for them, so that they can order online. We customarily answer, "Try out every one in the store, and see what you like." In the near future, their reaction to our answer will be:

Store?

Try out?

I don't know what the solution is. It's more than an economic issue... it's about major societal change.