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Basson Cabs = Bad Customer Service

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Yes I do have extremely bad taste.

It's interesting how you now want to slyly bash the company and those who choose to the Basson product.

I have asked you how I can be of help and you have yet to allow me that opportunity.

Victor Basson and all the guys at basson want nothing but the best for their customers.

RE: slyly bash...
Maybe I should take this down, but to be fair it's the internet in America. Shouldn't we all be able to have an opinion?

RE:"I have asked you"...
It's done so don't worry. I might get one of their cabs used someday and take the badge off.

The BIG WHAT HAPPENED: I don't want Basson to know who I am (after starting this thread), you be the judge...A guy there, with a name that stars with an "S", said Basson would do something for me so I was stoked, almost three weeks later, got an email saying that actually it would ruin their image as a company, so no... forget about it.

Disappointing. I kind of see it as buying a car and the salesman saying it's $15000 outside so you say, "ok let's write it up", then inside the office...the guy says the car is $25000. It's like "What? Ok...well thanks for that...I guess."

I'm sure it's out of "S's" hands too, he may have just had to bear the bad news.
 
RE: slyly bash...
Maybe I should take this down, but to be fair it's the internet in America. Shouldn't we all be able to have an opinion?

The BIG WHAT HAPPENED: I don't want Basson to know who I am (after starting this thread), you be the judge...A guy there, with a name that stars with an "S", said Basson would do something for me so I was stoked, almost three weeks later, got an email saying that actually it would ruin their image as a company, so no... forget about it.

Disappointing. I kind of see it as buying a car and the salesman saying it's $15000 outside so you say, "ok let's write it up", then inside the office...the guy says the car is $25000. It's like "What? Ok...well thanks for that...I guess."

I'm sure it's out of "S's" hands too, he may have just had to bear the bad news.




What image does you or your band have?



Companies have the right to not deal with artist for many reasons and the psychology of imagery in marketing is taken extremely serious by companies as it should be.

Sounds to me like you need a lesson in the business of endorsements and marketing.

Post a link to your band and it's music.


RE:"I have asked you"...
It's done so don't worry. I might get one of their cabs used someday and take the badge off.


If you feel that they've treated you so bad,why would you that? You would still be promoting the product.
 
JAUQO, not about endorsement. I'm just a regular customer and was willing to pay retail.

How funny would it be if they thought "my" band had such a horrible image out on the scene, that Basson wanted nothing to do with it? That's what they mean when they say, "notorious". LOL
 
RE: Rock star treatment, no I'm not even in a band other than the church worship band.

Honestly, that's probably why. Not that Basson has anything against church, I'm sure they don't, but they're trying to get their stuff out to the masses! That means they need GIGGING bassists using their cabs, which will give them a lot more exposure! Sean has been really cool and very easy to deal with. I understand you being frustrated with the situation, but take it for what it is, you're not gigging regularly, so you can't really help them. Enjoy the Boogie cab! :)


Hmm...if I'da seen the recent posts, I probably wouldn't have said anything! Sorry. :hiding:
 
What:eyebrow:

So he plays in a worship band and wants one of their cabinets (not an endorsement BTW), and you think it's OK for them to brush him off because he can't give them enough exposure?


Dan

We here really don't know why he didn't get the cab that he wanted.

He haven't given any real hard core detailed explanation other than passionately trashing the company :)

Pretty much all of the companies deal with houses of worship and I can't see Basson not dealing with one.
 
We here really don't know why he didn't get the cab that he wanted.

He haven't given any real hard core detailed explanation other than passionately trashing the company :)

Pretty much all of the companies deal with houses of worship and I can't see Basson not dealing with one.

That response was to the poster above mine. I deleted it after he noticed the part about the OP not looking for an endorsement deal.:p

I'd be interested to hear exactly what happened though.

To the OP: who cares if they know who you are, they aren't going to come after you:D. If you had crappy service, share the story and let it all hang out.


Dan
 
OP, this was asked of you over 12 hours ago:
I am curious as to what happened to turn you off to them?

Jauqo has offered a couple of times to help fix the situation.

Others have also asked "what happened" in this thread you have started.


You refuse to answer reasonable questions on a topic you started. You refuse help to try & get this problem fixed.

With that, I'm classing your comments as baseless slander.
 
"irate OP"... This is getting outa hand sooo fast.

I should have titled this thread, "No Custom Orders from Basson."

FINE! I wanted tolex rather than the carpet that comes stock, plain black at that. I wanted it so my cat wouldn't have it's way with the corners, like we have all seen. At first they said, sure no problem and directed me to the tolex manufacture to pick something out, the same supplier that Mesa uses BTW. Picked out a first and second choice, and let em know. Waiting for the quote for a while, then was hit with the nevermind...just go buy a stock one online at MF.
 
To the couple of you saying that he's "passionately" bashing Basson and that his postings are "irate" . Could either of you show me where this is taking place?

Now I may be wrong but it sounds to me like the OP might have wanted a special kind of cab and they decided it would go against their image to do it so they said no. The only thing I can think of is that he wanted a cab that doesn't require 2000 watts to run?
 
Oh well, there goes my theory:D

Well lots of companies don't do tolex. The only thing I'd be peeved about is telling me yes they would do it and then have me wait three weeks to tell me no.

My personal opinion is that you made a good choice with the Mesa's and that you should play it in good health.


Dan
 
To the couple of you saying that he's "passionately" bashing Basson and that his postings are "irate" . Could either of you show me where this is taking place?

Now I may be wrong but it sounds to me like the OP might have wanted a special kind of cab and they decided it would go against their image to do it so they said no. The only thing I can think of is that he wanted a cab that doesn't require 2000 watts to run?

In his original post a passionate bashing was indeed evident.


Yes it sounds like he wanted a certain type of cover but that took a while to come out and that was because some here insisted that he explain what was the origin(s) of him starting the thread.
 
I was interested in one of the 210's from Basson but had a really bad experience from the team over the phone and through email. I don't mean to knock Basson's products at all, I just wonder if anybody else had had a bad experience with them. Weird because every review says they're great in the customer service department, but they lost my business almost instantly.

In his original post a passionate bashing was indeed evident.

I quoted his original post. I see it was edited by a moderator but it looks like only the title was edited. Was his whole post edited after the fact that I didn't see?
 
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