• TalkBass has been independent since 1998. Add your voice.
    Create a free account to reply to discussions, view embedded media, and browse with fewer display ads.
    Join free Log in
    Want zero display ads or expanded classifieds tools? Compare plans.

Basson Cabs = Bad Customer Service

Status
Not open for further replies.
#42
willsellout said:
I quoted his original post. I see it was edited by a moderator but it looks like only the title was edited. Was his whole post edited after the fact that I didn't see?
Click to expand...
Yea it was edited, I said" Basson = bad people?" moderator didn't like that. also said "effing" and was told it was alternate spelling. That's ok with me, it's my first thread ever, didn't know, and wont happen again.
 
#46
SpamBot said:
Wow, I feel for the OP. He's just getting bashed relentlessly, you don't need to badger him just because he doesn't like the company you endorse.
Although, I do agree his posts have been a slight bit inflammatory.
Click to expand...

This happens quite a bit around here unfortunately when people post complaints about companies, especially beloved companies. Up until this point I had no idea Basson was in the latter category:D

Anyway, I'd like to see the Basson folks come on and give their side.
 
  • Like
Reactions: organworthyplayer337
#49
To the OP,
I'm not going to bash you at all, but if I was in your position, feeling irked by them changing their mind, and if I had nothing myself to be ashamed of, I would have posted this:

"I had an interaction with Basson that irritated me, and I wanted find out if others have had a similar experience. I asked them if they'd do a Tolex cover on one of their cabs and they said yes, but then later they changed their mind and said no. I didn't like the tone of their email when they said no, either. I'm sure some other people have had good customer experiences with them, but has anyone else had a not-so-good Basson experience?"

That tells the story clearly and in as balanced a fashion as possible considering it's only one side of the story. It would have painted you as a reasonable person with a reasonable thing to grumble about.

Just putting that out there to help shape your future posts, so that these misunderstandings and bashings don't happen around your future threads. :)
 
#52
bongomania said:
To the OP,
I'm not going to bash you at all, but if I was in your position, feeling irked by them changing their mind, and if I had nothing myself to be ashamed of, I would have posted this:

"I had an interaction with Basson that irritated me, and I wanted find out if others have had a similar experience. I asked them if they'd do a Tolex cover on one of their cabs and they said yes, but then later they changed their mind and said no. I didn't like the tone of their email when they said no, either. I'm sure some other people have had good customer experiences with them, but has anyone else had a not-so-good Basson experience?"

That tells the story clearly and in as balanced a fashion as possible considering it's only one side of the story. It would have painted you as a reasonable person with a reasonable thing to grumble about.

Just putting that out there to help shape your future posts, so that these misunderstandings and bashings don't happen around your future threads. :)
Click to expand...

+1, great post.

cybersnyder said:
Just looked up the specs. Holy crap! A 2x10 at 110 lbs and they wouldn't make it for you? I'd consider that customer service. ;)
Click to expand...

You just don't find comedy like this on the interwebs anymore:D
 
#54
Personally, I can understand why EranaRic is a little moved by this. If a company says they can make a change to their product, then recinds on that, that is just plain bad service overall, no matter how good the praise is for the company. It only takes one irresponsible salesperson to tarnish an image that the others are working so hard for. It is appreciated that those who stand by their products are defending them, which is refreshing to see.

Upon reading the whole thread, I saw a frustrated consumer who had decided to voice his opinion against what he thought was sub par service. He has that right. It doesn't mean it will sway me from looking at the product and actually buying it if the product is truly quality stuff. I think I would have handled this a little differently, I would have backed away from Basson, bought something else, and detail the situation in here without bashing the company. Chances are, the owners and reps of said company would take heed, and if good customer service is what they strive for, then they will take steps to correct it.
 
#55
I dunno folks.

In the thread there have been numerous requests about what happened, & some offers to help. After numerous "bashes" OP finally gave what happened.

I don't know the communications flow between OP & Bassoon, but I must say I see a faint chance that OP didn't express himself clearly there either.


And I have no Bassoon association. I've not played one. I haven't even seen one.
 
#57
Knifedge said:
It doesn't mean it will sway me from looking at the product and actually buying it if the product is truly quality stuff.
Click to expand...

This is true folks, there's no such thing as bad publicity. Even negative light is light! How many of you have looked up Basson on another tab to see what we're talking about (or are just now)?

Thanks for all the feedback. Looks like a few people here and there may have not been impressed with Basson's service, but (as Jauqo knows ;-)) it's VERY few.
 
#58
SpamBot said:
Wow, I feel for the OP. He's just getting bashed relentlessly, you don't need to badger him just because he doesn't like the company you endorse.
Although, I do agree his posts have been a slight bit inflammatory.
Click to expand...



Please for the record I have not and do not have a reason to bash the op. I offered several times to help him with his problem.

Yes I endorse Basson but I could care less if some one doesn't like their product or have any thing that can be taken as negative about Basson or any company that I am affiliated with. They are entitled to they're opinion.

Post where I have bashed the op.

Again I offered to help him with his problem
 
Status
Not open for further replies.

Latest posts

Top Bottom
Back