Basson Cabs = Bad Customer Service

[JustDavid]

Wow, I feel for the OP. He's just getting bashed relentlessly, you don't need to badger him just because he doesn't like the company you endorse.
Although, I do agree his posts have been a slight bit inflammatory.

I caught very little "bashing" due to his dislike of a company someone likes.

I caught a LOT of "bashing" for starting a thread that bashed a company & then not responding to (to my mind)reasonable inquiries nor to offers to help clear the situation up.

I caught that the general tone of posts slowly escalated until OP did provide what happened, then rapidly went down to a very reasonable tone.

 

[JAUQO III-X]

Now we have an "irate OP" lol. Fully honest, and started with a simple question.

You did come off a little postal

 

[JustDavid]

18er, the full information could have come a bit sooner.

 

[willsellout]

If the OP had been honest from the get go, there would have been no bashing.

He was honest as far as we know. An incomplete story doesn't equal dishonesty.

 

[18eranaRic]

He was honest as far as we know. An incomplete story doesn't equal dishonesty.

an 18" +1 for this.

 

[MultiScaleMale]

an 18" +1 for this.

I hope that's a speaker. If not, I'm impressed.

 

[JAUQO III-X]

An incomplete story doesn't equal dishonesty.

If the person that is only giving their side of a story,isn't it very logical that they could not be telling the truth?



And I am not at all referring to the op.

 

[willsellout]

You did come off a little postal

No he didn't. He came off as a guy who had a less than stellar customer service experience in his view. He could have posted the details earlier but his fear of them knowing who it was is pretty valid. How many people called Basson and asked for tolex? Probably just one

Not that there is any need to fear, but people like anonymity. My guess is he didn't want to burn his bridges in case, as he put it, he wanted to get a cab later on.



Dan

 

[B-string]

Sounds to me like "someone" from the company talked out of class? I can understand the willingness to fulfill the customer's needs, but it appears that he spoke to soon with a definate answer. Things like this can happen, I hope that person was not "let go" for this error?
On the OP's side the "company" communication should have been "We are truely sorry after a close review we have determined that our cabinet design does not lend itself well enough to your desired covering. We hope to be of service in some other way in the future."
Lessons learned on both sides?

 

[willsellout]

If the person that is only giving their side of a story,isn't it very logical that they could not be telling the truth?



And I am not at all referring to the op.

No it's not logical at all, much less very logical. Do you go through life thinking everyone is lying to you?


Dan

 

[JAUQO III-X]

Sounds to me like "someone" from the company talked out of class?

How does any of us here have proof that that is what happened.

 

[JustDavid]

A man I respect once told me:
"There's 3 sides to every story; one person's, the other person's, then somewhere between the 2 is what actually happened."

 

[JAUQO III-X]

No it's not logical at all, much less very logical.

Tell that to all the lawyers who are practicing law.

Do you go through life thinking everyone is lying to you?

Not every one but some.

 

[18eranaRic]

How does any of us here have proof that that is what happened.

$$$ for JAUQO, form Basson. How can you "prove" you have all those endorsements? Please don't reply, I don't care if you do have 'em. I'm only putting it out there for everybody here in free-speech-America.

 

[JAUQO III-X]

$$$ for JAUQO, form Basson. How can you "prove" you have all those endorsements? Please don't reply, I don't care if you do have 'em. Putting it out there for everybody here in free America.

Call up the companies and see what they say, Just that simple.

To be honest I never wanted to mention that I have endordements but TB said that I should and have to

TB rules.

And if you're now attempting to discredit me in any way,please you would be wasting your time.


Can we stay on topic.

 

[B-string]

How does any of us here have proof that that is what happened.

And we have no proof it didn't happen. Just offering a reasonable, general idea (note: no names used). I'm on neither side here, just trying to cut some fuses instead of pouring gasoline on them.

 

[JustDavid]

I don't get what you are trying to express there.

 

[18eranaRic]

I don't get what you are trying to express there.

and out there in Canada too.

 

[SpamBot]

Can we stay on topic.

TBH, I think this isssue has been all but resolved, as far as it can be on the internet. Obviously you both have strong opinions, so you're not going to make any more headway. It's time for this thread to die.

 

[willsellout]

Tell that to all the lawyers who are practicing law.

I'm missing your point.

Not every one but some.

Alright. I have no reason to believe the OP is anything but honest. There could be more to the story, who knows, but there's no reason to think he's being dishonest and there's certainly no basis to say that "if he was honest from the get-go, there would have been no bashing". Not only is that quantifying the quasi-rude responses but it's calling the OP dishonest. Sorry I'm going to give him benefit of the doubt. Innocent until proven guilty and whatnot


Dan