After not looking at this thread for a couple of yrs. I decided to follow up. After reading a lot posts of people fixing their BX 500 w/cleaners etc. I pulled my 2009 model out of the box where it has sat since it went down 3months out of warrantee, it was the third one I had fail. I went over to my comp. techs house and he says I'll fix it for you. He pops the top off and I told him it was most likely the ribbon connects. And so he pulled them off 1 at a time and just dipped them in denatured alcohol and blew dried them then popped em back on and viola ! It's alive. I took it to work and used it all night. It sounded good but I realized me ears had grown so to speak and while I loved it when I bought it it's not nearly as pleasing to my ear as the Shuttlemax 12.0 I replaced it with. Anyway it's always good to have a small powerfull back up. It will stay ...the PF500 however will go.